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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 753 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers often highlight the exceptional camera quality and user-friendly design as the standout features of this product. Users also appreciate its lightweight and portable size, which makes it an ideal choice for travel. While the overall performance and auto-focus capabilities receive positive feedback, some users suggest that the battery life and menu navigation could be improved. Additionally, a small number of customers feel that the price point is somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 753 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice camera. Easy to use. Many institutions on YouTube

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starting camera!! Affordable and fast delivery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Wesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about a week and my photo taking game is up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony a6400 is the only camera you need.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sony a6400, my dreams come true. This is the best camera I’ve ever owned, all the feature, versatile, video creative settings. I highly recommend this Sony camera.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI RalphG, Thank you for sharing your feedback. We're happy to hear you are logving the Sony A6400. Its a great camera with features for both beginners and advance users. Thank you for your recommendation. Sony's commitment to customer satisfaction is our top priority. -Linda 10-14-23 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an open box camera and it works as expected. I’m satisfied with its condition. No cosmetic damage and all functions work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chico,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you it met your expectations. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-23-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    User friendly and compact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get the quality and power of a full size SLR camera in this compact lightweight model. No more lugging around huge camera bags with multiple lenses..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    I regret this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a nice camera with a manual focus and a better zoom than my point and shoot. It has the manual focus, but the lens that came with it is awful. When focusing in, it actually zooms in really close to help you adjust the focus, but then it won't let you take the picture like that for some reason. The digital zoom is next to nothing. I honestly regret blowing $1000+ on this camera, sure it takes nice photos but I wanted something for wildlife photography and this is not the one. Now the next step is unfortunately buying another lens which is way more money...

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lydia, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We're sorry to hear your experience has not been stellar with this kit. It sounds like the issue you were experiencing with the lens was due to the limitations of minimal focusing distance. Please reach out to Sony Support at 239-245-6360 as we would love to help address the issues you are having. Thank you for choosing Sony. -Linda Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much the best camera I've owned. Impressive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony - Alpha a6400 Mirrorless 4K Video

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. BB did a price match soon after and refunded me $150!!! Will be purchasing again soon from them. Thanks, Dustin

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinC,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're happy to hear that you're satisfied with our product and find it worth purchasing. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      4-1-2024

      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great camera for beginner and beautiful and handy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the camera still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!, will buy more lenses in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera. It is great for taking action photos of granddaughter in her sporting events. It is also good for just all around general use. I previously had the models 6000 and 6300. Upgraded with this because was happy with this style camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I love the camera, I was VERY disappointed that it did not come with a user manual. it is unacceptable to purchase a camera at any price and have to search the internet to find out even the very basic information. For that reason alone, I would not recommend any product following this trend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera im very satisfy, Incredible camera with incredible resolution recommended for people who are going to start with photography

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosA,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you are very satisfied with it and found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-19-2023
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera so much. I recently purchased in 2022 and its simple to use and produces clear pictures.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear that you love your A6400. Sony's commitment to customer satisfaction is our top priority. Thank you for choosing Sony!- Glenn Sony_US

  • Rated 5 out of 5 stars

    Sony camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my first camera just Getting into photography..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. Congratulations on your first camera and thank you for choosing Sony. We can wait to hear about your experiences with this camera.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-22-2025
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In lovvveee with my camera it is ahead of its time for how much technology it has in it to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devin,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400camera. We are glad to hear that you loved it and found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-8-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    This thing is a BEAST!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is through the roof! The settings and menus are abundant! You can set this thing up however works best for you. Only one gripe: the touch screen only works for one or two tasks-- you can't use it to navigate though menus or interact with pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so in love with this camera body. It's comfortable to hold and the location of each control just makes so much sense.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IrieJ, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved this camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 1-17-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony - Alpha a6400 Mirrorless Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. Recently I bought a6400, a camera I've been wanting a long time. The features are amazing. The one thing I admire in this is that it has no recording limit. Overall, I love this camera for travel!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mahesh, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera and its no recording limit. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US