Customer Ratings & Reviews
- Model:
- ILCE-6400M/B
- SKU:
- 6324859
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the Alpha 6400 for its impressive camera quality and ease of use. The camera's lightweight design and adequate size make it suitable for travel, while the auto-focus feature is also appreciated. Some customers feel the battery life could be improved and the menu system is complex, while others think the price is a bit high.
This summary was generated by AI based on customer reviews.
Solid Camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Camera. I'm mad I got upsold by a Best Buy employee because I have no idea how to fully use this camera. I only use it for youtube videos so I regret spending twice the money and not getting the Canon M50. Bright side is the unlimited video recording capabilities.
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Amazing camera if beginner or not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is so amazing best camera I’ve ever had, amazing quality and video quality
I would recommend this to a friend - Pros mentioned:Ease of use
Good little camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found this camera was a nice little camera to be able to carry out in the field.
I would recommend this to a friend Perfect for small projects!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Sony line of cameras. This is an upgrade from my A6300 and we'll worth the price. All of sony cameras are perfect in their own little way. The face recognition is wonderful!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad to hear that you love your camera. Thank you for the review!
not good for first timers
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this camera for my granddaughter for school. teacher send out paper that told them what kind to buy and I took it with me when I bought a camera for my granddaughter. the sale person kinda talked me into this one . I was use to cannons that what I always bought and they keep pushing back at the Sony . I don't like it and my granddaughter drop out of that class because she had to much trouble on operating it and the teacher wouldn't help so now I have a 1500. camera sitting in a closet never again.
No, I would not recommend this to a friendGoodmquality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What indidnt like is the picture quality, it looks too granulated
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HennigstongA,
Sony commitment to customer satisfaction is our top priority.
Thank you for providing your feedback regarding our camera. We appreciate your valuable input and we understand your disappointment with the camera's quality. We strive to provide products that meet the expectations of our customers, and we regret that this was not the case for you.
Your input will be taken into consideration as we continue to improve our product offerings. If you have any other concerns or questions, feel free to contact us at 239-245-6360.
Rubychelle,
Sony Social Support
Not happy with this purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera does not auto-focus. Tried several settings, tried resetting camera, tried advice from SONY. Does not auto-focus. Not happy. Unable to reach SONY support via chat due to Corona Virus, which is understandable. Very disappointed in this product though. Not sure if I can get a replacement through Best Buy.
No, I would not recommend this to a friendSalesman Made a Difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman, Matty Yelton, provided great guidance in helping us select the camera that best suited our needs. We are very happy with the results!
I would recommend this to a friendBrand response from SonyListens
Posted .We're happy to hear that Matty was able to assist you in choosing your A6400. Sony's commitment to customer satisfaction is our top priority. Thank you for choosing Sony! - Glenn
- Pros mentioned:Camera quality
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVING the camera, it is light and takes amazing pictures, really the best one once you understand how to use it, BUT not buying again from BestBuy, out of 4 purchases, 2 came broken, 1 with operative/system issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catalina,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your feedback about the A6400 camera. We are glad hear that you loved the camera as it is lightweight and captures amazing pictures. However, we are sad to hear about your buying experience. We suggest you contact BestBuy customer support for assistance. If they are not able to help you, please contact Sony phone support at 239-245-6360 so we can look more into this. We value your feedback and will do everything we can to make things right.
Regards,
Larry
Sony Social Support
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothings special. I’ve been using the camera for months now the picture are ok but nothing special. I don’t like that there’s no support from an app to easy access for picture downloads/transfers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaG,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ILCE6400 camera. We sincerely appreciate your honest feedback on our camera. Thanks again for choosing Sony!
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
3-19-2024
Sony Social Support
Camera not charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third Sony A6400 camera I got from best buy. The both cameras I got weren’t charging so i brought the third camera plugged it to the electrical outlet without the battery. The camera did not turn on. Their must be an issue with the charing cable or brick. Off to best buy to return my third camera. Is anyone having issues like this?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joepro,
Sony commitment to customer satisfaction is our top priority.
The ILCE6400 camera will not work without the battery. The battery will not charge if the camera is turned on. We suggest you contact our support number at 239-245-6360 so that we can assist you.
Regards,
Larry 11-26-2024
Sony Social Support
Sony a6400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the camera but the kit lens was showing a big black space in the left corner which was the 18-135
I would recommend this to a friend..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came without the charger cables, and now I don't know where to find them
I would recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. We do apologize for your experience.. Please contact us through the link below so we further assist you.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=di
Without the manual is a problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a manual in order to use camera since I’m a newbie to taking pictures
No, I would not recommend this to a friendSony A 6400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite camera, photos don’t have the best clarity.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SazimB,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE6400 camera. We are sorry to hear that the camera did not meet your expectations We suggest you contact our phone support at 239-245-6360 so that we can help you bring out the best out of this camera. Thank you for choosing Sony.
Regards,
Larry 6-8-2024
Sony Social Support
Sigmachode
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why but this camera made my chode look smaller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chodeslinger19, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support)
Bad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this camera but I change my mind but I alredy have 6100 there is no change so I want return this camera but Best Buy sale men they told me I have to pay 195$ for return
No, I would not recommend this to a friendDon't by anything from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BY FROM BESTBUY!!!! GET IT SOMEPLACE ELSE! AMAZON OR B&H
I would recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. We do apologize for the experience you are having. Please contact Best Buy customer service for further assistance.
- Pros mentioned:Camera quality, Ease of use
definitely recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very versatile great camera, user friendly! incredible quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaS,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with A6400 camera. We are glad to hear that you found its quality to be incredible, and that it's a user-friendly and very versatile camera. Thank you for recommending this camera and thank you for choosing Sony!
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry
Sony Social Support
- Pros mentioned:Camera quality, Ease of use
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera, easy for use, good pictures and video, but not for me
I would recommend this to a friendBrand response from SonyListens
Posted .Sony's commitment to customer satisfaction is our top priority. Thank you, Pavel, for sharing your experience! We are sorry to hear it didn't work out with your camera. Sony Social Support - Andy