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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 750 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent camera quality and ease of use of the Alpha 6400. Many appreciate its lightweight and compact size, making it suitable for travel. While the overall performance and autofocus receive positive feedback, some users feel the battery life could be improved and the menu system is complex. A few customers have expressed concerns about the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 750 reviews
  • Rated 5 out of 5 stars

    Great camera for amateurs at a great bundled price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is loaded with features that rival even the Alpha series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and fast - great for sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality - fast - kits lens is a bit slow at 5.6 for indoor sports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best camera for beginners on the market!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a great price. Highly recommended for beginners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy transaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attendant was professional and educated about the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ZB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t check at Westbury store as no one in display

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZulfiB,
      Sony commitment to customer satisfaction is our top priority.
      We suggest you contact the dealer nearest you to check for availability in stocks of the ILCE6400 camera.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-10-2024
      Sony Social Supp Sony_US

  • Rated 5 out of 5 stars

    Worth the Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first mirrorless camera and I couldn’t be happier. If you need a good introduction to mirrorless, this camera is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera. 4k quality is out of this world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changing quality for the money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Canon SL2 and couldn't be happier!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great midlevel camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed this one, not a huge upgrade over the a6000 for me personally, but a nice package and an excellent mirrorless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear that you are enjoying your experience. Thank you for the review! Sony_US

  • Rated 5 out of 5 stars

    A6400

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect camera for formal pictures and it takes great quality videos with the right lense!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great to hear that the A6400 is perfect for your pictures. Sony's commitment to customer satisfaction is our top priority. We hope you enjoy all the features your camera has to offer. We appreciate you taking the time to share your experience. Thank you for choosing Sony! - Glenn Sony_US

  • Rated 4 out of 5 stars

    It gets a bit confusing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera but it can be a bit confusing. Does not have a manual to read to understand how it works.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid Camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Camera. I'm mad I got upsold by a Best Buy employee because I have no idea how to fully use this camera. I only use it for youtube videos so I regret spending twice the money and not getting the Canon M50. Bright side is the unlimited video recording capabilities.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very expensive for what you can do with it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KARENM, Sony's commitment to customer satisfaction is our top priority. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (4/20/2026) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing camera if beginner or not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is so amazing best camera I’ve ever had, amazing quality and video quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good little camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this camera was a nice little camera to be able to carry out in the field.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perfect for small projects!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Sony line of cameras. This is an upgrade from my A6300 and we'll worth the price. All of sony cameras are perfect in their own little way. The face recognition is wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad to hear that you love your camera. Thank you for the review! Sony_US

  • Rated 2 out of 5 stars

    not good for first timers

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera for my granddaughter for school. teacher send out paper that told them what kind to buy and I took it with me when I bought a camera for my granddaughter. the sale person kinda talked me into this one . I was use to cannons that what I always bought and they keep pushing back at the Sony . I don't like it and my granddaughter drop out of that class because she had to much trouble on operating it and the teacher wouldn't help so now I have a 1500. camera sitting in a closet never again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with this purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera does not auto-focus. Tried several settings, tried resetting camera, tried advice from SONY. Does not auto-focus. Not happy. Unable to reach SONY support via chat due to Corona Virus, which is understandable. Very disappointed in this product though. Not sure if I can get a replacement through Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Goodmquality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What indidnt like is the picture quality, it looks too granulated

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HennigstongA,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for providing your feedback regarding our camera. We appreciate your valuable input and we understand your disappointment with the camera's quality. We strive to provide products that meet the expectations of our customers, and we regret that this was not the case for you.

      Your input will be taken into consideration as we continue to improve our product offerings. If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Salesman Made a Difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesman, Matty Yelton, provided great guidance in helping us select the camera that best suited our needs. We are very happy with the results!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear that Matty was able to assist you in choosing your A6400. Sony's commitment to customer satisfaction is our top priority. Thank you for choosing Sony! - Glenn Sony_US