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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 753 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers often highlight the exceptional camera quality and user-friendly design as the standout features of this product. Users also appreciate its lightweight and portable size, which makes it an ideal choice for travel. While the overall performance and auto-focus capabilities receive positive feedback, some users suggest that the battery life and menu navigation could be improved. Additionally, a small number of customers feel that the price point is somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 753 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    camera has worked great so far, everything as expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi samer459, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Rated 5 out of 5 stars

    Excellent camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this camera. It has taken my photography to a whole new level

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Lmon14!

      That's awesome! We are happy to know that you love your new Sony a6400 camera. You chose the best one!

      Regards,

      Vincent Sony_US

  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband uses his camera for live streaming and he absolutely loves it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for amateurs at a great bundled price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is loaded with features that rival even the Alpha series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and fast - great for sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality - fast - kits lens is a bit slow at 5.6 for indoor sports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best camera for beginners on the market!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a great price. Highly recommended for beginners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy transaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attendant was professional and educated about the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first mirrorless camera and I couldn’t be happier. If you need a good introduction to mirrorless, this camera is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera. 4k quality is out of this world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changing quality for the money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Canon SL2 and couldn't be happier!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ZB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t check at Westbury store as no one in display

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZulfiB,
      Sony commitment to customer satisfaction is our top priority.
      We suggest you contact the dealer nearest you to check for availability in stocks of the ILCE6400 camera.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-10-2024
      Sony Social Supp Sony_US

  • Rated 4 out of 5 stars

    Great midlevel camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed this one, not a huge upgrade over the a6000 for me personally, but a nice package and an excellent mirrorless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear that you are enjoying your experience. Thank you for the review! Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A6400

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect camera for formal pictures and it takes great quality videos with the right lense!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great to hear that the A6400 is perfect for your pictures. Sony's commitment to customer satisfaction is our top priority. We hope you enjoy all the features your camera has to offer. We appreciate you taking the time to share your experience. Thank you for choosing Sony! - Glenn Sony_US

  • Rated 4 out of 5 stars

    It gets a bit confusing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera but it can be a bit confusing. Does not have a manual to read to understand how it works.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid Camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Camera. I'm mad I got upsold by a Best Buy employee because I have no idea how to fully use this camera. I only use it for youtube videos so I regret spending twice the money and not getting the Canon M50. Bright side is the unlimited video recording capabilities.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing camera if beginner or not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is so amazing best camera I’ve ever had, amazing quality and video quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good little camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this camera was a nice little camera to be able to carry out in the field.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perfect for small projects!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Sony line of cameras. This is an upgrade from my A6300 and we'll worth the price. All of sony cameras are perfect in their own little way. The face recognition is wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad to hear that you love your camera. Thank you for the review! Sony_US

  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very expensive for what you can do with it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KARENM, Sony's commitment to customer satisfaction is our top priority. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (4/20/2026) Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    not good for first timers

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera for my granddaughter for school. teacher send out paper that told them what kind to buy and I took it with me when I bought a camera for my granddaughter. the sale person kinda talked me into this one . I was use to cannons that what I always bought and they keep pushing back at the Sony . I don't like it and my granddaughter drop out of that class because she had to much trouble on operating it and the teacher wouldn't help so now I have a 1500. camera sitting in a closet never again.

    No, I would not recommend this to a friend