Customer Ratings & Reviews
- Model:
- ILCE-6400M/B
- SKU:
- 6324859
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the excellent camera quality and ease of use of the Alpha 6400. Many appreciate its lightweight and compact size, making it suitable for travel. While the overall performance and autofocus receive positive feedback, some users feel the battery life could be improved and the menu system is complex. A few customers have expressed concerns about the price.
This summary was generated by AI based on customer reviews.
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVING the camera, it is light and takes amazing pictures, really the best one once you understand how to use it, BUT not buying again from BestBuy, out of 4 purchases, 2 came broken, 1 with operative/system issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catalina,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your feedback about the A6400 camera. We are glad hear that you loved the camera as it is lightweight and captures amazing pictures. However, we are sad to hear about your buying experience. We suggest you contact BestBuy customer support for assistance. If they are not able to help you, please contact Sony phone support at 239-245-6360 so we can look more into this. We value your feedback and will do everything we can to make things right.
Regards,
Larry
Sony Social Support
Okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothings special. I’ve been using the camera for months now the picture are ok but nothing special. I don’t like that there’s no support from an app to easy access for picture downloads/transfers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaG,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ILCE6400 camera. We sincerely appreciate your honest feedback on our camera. Thanks again for choosing Sony!
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
3-19-2024
Sony Social Support
Sony a6400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the camera but the kit lens was showing a big black space in the left corner which was the 18-135
I would recommend this to a friendCamera not charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third Sony A6400 camera I got from best buy. The both cameras I got weren’t charging so i brought the third camera plugged it to the electrical outlet without the battery. The camera did not turn on. Their must be an issue with the charing cable or brick. Off to best buy to return my third camera. Is anyone having issues like this?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joepro,
Sony commitment to customer satisfaction is our top priority.
The ILCE6400 camera will not work without the battery. The battery will not charge if the camera is turned on. We suggest you contact our support number at 239-245-6360 so that we can assist you.
Regards,
Larry 11-26-2024
Sony Social Support
..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came without the charger cables, and now I don't know where to find them
I would recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. We do apologize for your experience.. Please contact us through the link below so we further assist you.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=di
Without the manual is a problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a manual in order to use camera since I’m a newbie to taking pictures
No, I would not recommend this to a friendSony A 6400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite camera, photos don’t have the best clarity.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SazimB,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE6400 camera. We are sorry to hear that the camera did not meet your expectations We suggest you contact our phone support at 239-245-6360 so that we can help you bring out the best out of this camera. Thank you for choosing Sony.
Regards,
Larry 6-8-2024
Sony Social Support
Sigmachode
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why but this camera made my chode look smaller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chodeslinger19, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support)
Bad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this camera but I change my mind but I alredy have 6100 there is no change so I want return this camera but Best Buy sale men they told me I have to pay 195$ for return
No, I would not recommend this to a friendDon't by anything from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BY FROM BESTBUY!!!! GET IT SOMEPLACE ELSE! AMAZON OR B&H
I would recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. We do apologize for the experience you are having. Please contact Best Buy customer service for further assistance.
definitely recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very versatile great camera, user friendly! incredible quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaS,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with A6400 camera. We are glad to hear that you found its quality to be incredible, and that it's a user-friendly and very versatile camera. Thank you for recommending this camera and thank you for choosing Sony!
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry
Sony Social Support
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera, easy for use, good pictures and video, but not for me
I would recommend this to a friendBrand response from SonyListens
Posted .Sony's commitment to customer satisfaction is our top priority. Thank you, Pavel, for sharing your experience! We are sorry to hear it didn't work out with your camera. Sony Social Support - Andy
best camera ever!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this camera!! its my everday camera that i use for everything!! its fast and amazing quality!! best purchase ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandlerW,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ILCE6400 camera. We're glad to hear that you find our camera to be the best. Thanks again for choosing Sony!
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
12-5-2023
Sony Social Support
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great starter camera if you are just getting into sports videography and photography. Great quality and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user278509,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your feedback about the ILCE6400 camera. We are glad to hear that you found it as a great beginner camera that is easy to use and captures great quality pictures and videos. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 11-11-2023
Sony Social Support
Simply An Amazing Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for photos and video at 4K and 1080p, I also bought .F 1.8 35mm lens and 18-105 G series zoom F/4 lens. I did a lot research and made this my number one choice. Highly recommend it !
I would recommend this to a friendWonderful Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is made perfect for what I'm trying to do, I personally haven't found a flaw yet. Just still scratching the service though.
I would recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. Thank you for the review!
More than impressed...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rookie photographer, but I'm a super nerd. Right out of the box the camera is super sharp. Add a few choice lens and you are in business. 1st I got the 50mm then the 90mm Macro and I have to say this camera has not let me down yet. Well worth it...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FosteredInnovation,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback and for choosing our camera. We're glad to hear that our camera have been reliable to you and you're enjoying your experience so far.
If you have any specific questions or any suggestions for improvement, feel free to contact our Technical Support at 239-245-6360.
Rubychelle,
Sony Social Support
Great mid range camera for photographer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time using sony camera but I love this already. Ultra fast AF and picture quality is great. Missing body stabilization is bad but most of sony lenses come with OSS nowadays so shouldn't be much of a problem,
I would recommend this to a friendLove my Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this camera the quality everything about it is so nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user467513,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved this camera. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 12-30-2023
Sony Social Support
Great camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great camera very clear good 4k quality great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JahmirM,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ILCE6400 camera. We're glad to hear that you find our camera great and worth purchasing. Thanks again for choosing Sony!
If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
Rubychelle
12-24-2023
Sony Social Support