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Customer Ratings & Reviews

$1,198.00

Customer reviews

Rating 4.8 out of 5 stars with 268 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-268 of 268 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    takes really well photos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes great photos , i'm a little rusty , but practice a lot and play around with the settings till you find the perfect settings for certain photos. once you hit that sweet spot for a good photo its worth spending the extra money on a really nice lens , ect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickB,
      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback about the A6400 camera. We are glad to hear that you found the camera really nice and captures great photos. I agree that practice makes everything perfect. If you have questions or any concerns, please call our phone support at 239-245-6360 so we can assist you.


      Regards,
      Larry
      Sony Social Support Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Don’t wait and buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. it’s easy to use and reliable. I can take it anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A6400

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been eyeing this camera forever and it was worth it, a great start to this new journey

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AurelioR, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it worth purchasing. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 3-30-2024 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Sony a6400 great camera upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, captured amazing photos and videos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RolandM, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 4-27-2024 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    my camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, easy to use and the picture have excellent quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi silvis,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as a great camera that captures pictures with excellent quality. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    It was OPEN-box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a new camera with delivery to the store. I took the box. opened and there already was an unpacked camera! on the camera where the lens is located there was no protective cover! and the whole camera was without protective paper. Then I did not even realize that it should not be like this. This was my first purchase. I am shocked because I paid the money as for a new purchase and received the OLD one. Tell me, shouldn't there be a protective cover on the camera? why did they sell me a camera like this? The camera is working. It is only slows down when I turned it off - the lens is so slow going inside. I will never open the box at home again. Only in the store to show evidence. It's ridiculous!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for regular use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can be a daily use Camara. However, the photo quality isn’t good in low light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SagarD,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're happy to hear that you're satisfied with our product and find it good for regular use. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      4-7-2024

      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    It stopped working a year later

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Camera 07/06/2019 and it stopped working on 09/13/2020, a year later. I was only using this camera to take pictures for my Instagram. I took good care of it and barely got any use out of it. The salesperson at Best buy told me to put a protection plan and if anything happens to it they will automatically replace it for me. I come to find out that was lye. I wish I went to straight to Sony and not a Best Buy!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We do apologize for the experience you are having. Please contact us through the link below so we further assist you.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=di Sony_US