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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 350 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the product's excellent camera quality, ease of use, and overall strong performance. Its compact size, light weight, and quick autofocus are also frequently praised, alongside its competitive price and flexible screen. However, some users have expressed concerns about its battery life and the lack of in-body image stabilization (IBIS). The menu system was also described as confusing by a few, and there were occasional reports of overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 350 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Menu system

    Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the Sony A6400 mirrorless camera if you want speedy performance and good image quality in a relatively small package but don't mind a few shortcomings like limited touch-screen capabilities. FOR 1) Good image quality 2) Full array of features 3) 4K video 4) Touch focus 5) Excellent performance 6) USB charging AGAINST 1) Limited touch-screen capabilities 2) LCD not fully articulated 3) No in-body stabilization 4) Dense menu system 5) No external charger included

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excitant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera with the 85mm.. My pictures are clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shimira, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved this camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 4-27-2024 Sony Social Support Sony_US

  • Pros mentioned:
    Size
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    This is my 3rd a6xxx series camera.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I killed a6000 and a6300, I got this a6400 about a year ago. Compared to older model a6400 improved focusing speed and accuracy. The battery life is maybe little bit better but not good. My ald a6300 was over heati g and shut off when I shot 4k. But not this one. Small and light enough with 10-18mm f/4 or Sigma 16mm f/1.4 for gimbal. I use more this camera than my full frame a7iii.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FineExposure, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our A6400 camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Powerful and versatile mirrorless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony A6400 is a powerful and versatile mirrorless camera that delivers exceptional performance in a compact form factor. As an avid photographer, I had the opportunity to use the A6400 extensively, and I must say it left a lasting impression. One of the standout features of the A6400 is its autofocus system. With 425 phase-detection autofocus points and 0.02-second acquisition speed, this camera locks onto subjects with remarkable precision and speed. Whether you're capturing fast-moving action or shooting portraits, the autofocus performance is truly impressive. The A6400 boasts a 24.2-megapixel APS-C sensor, which delivers stunning image quality with excellent detail and accurate colors. The camera's low-light capabilities are also commendable, thanks to its ISO range of 100-32000 (expandable to 102400). It performs admirably in challenging lighting conditions, minimizing noise while retaining impressive clarity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hassan,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for sharing your feedback about the A6400 camera. We are glad to hear that you had a great time using the camera and it left lasting impressions. We are also delighted to hear that you liked its advanced features, proving that it's a powerful and versatile mirrorless camera. Thank you for choosing Sony!

      For any questions or concerns, you can reach us at 239-245-6360.

      Regards,
      Larry
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phenomenal camera at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beast of camera if you’re looking to get into photo and/or video. Great for beginners and experienced shooters alike. Down sampled 6k footage to give very crispy 4K video. Improved color science for photo and video really looking good on skin tones. Flip up screen for vloggers. Improved autofocus rivaling Canon.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent Beginners Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent beginners camera. Very simple to use and it takes great photos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tanlim44, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear you are enjoying this camera. Thank you for choosing Sony. -Linda 1-3-25 Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and great price Pics are stunning and with great resolution

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisRCastellanos, Sony's commitment to customer satisfaction is our top priority. The ILCE-6400 is a great camera! Sharp quality pictures. We are happy you are enjoying your camera. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (1/25/2026) Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Great starter camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall satisfied with the picture quality, the size and weight of the camera and the customization options available in the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE6400 camera. We're glad to hear that you loved our product and find it great for starters. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      3-25-2024

      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is so easy to use and I've gotten so many killer shots with minimal effort with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Misha, 
      Sony commitment to customer satisfaction is our top priority. 
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it and found it as an excellent camera. Thank you for choosing Sony. 
      For any questions or concerns, you can reach us at 239-245-6360.
      Regards, Larry 12-11-2025 
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Menu system

    Rated 5 out of 5 stars

    Excellent Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera has been very good, definitely an upgrade from the Rebel T7i I had been using previously. Silent shooting is a great feature for stage photography which is most of what I do. Only draw back is the menu system is unnecessarily confusing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello dresvin, Sony's commitment to customer satisfaction is our top priority. Thank you for your review on the Sony a6400. We truly appreciate your feedback and are glad you are enjoying the upgrade from your previous camera! -Nick Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Sony Alpha 7 IV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera! Easy to use, I am not a pro photographer but able to takd Great pictures with this camera.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KassMax,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you found it as an awesome camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-10-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    User Friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband just recently switched over from a Canon which he has used for years to Sony. He was nervous as it has such a big menu option, but the reality is it's so user friendly. He is able to shoot manually and make adjustments on the fly, and the pictures these take are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box and came as expected. Saw no physical imperfections and worked very well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi collegestudent, 
      Sony commitment to customer satisfaction is our top priority. 
      Thank you for sharing your experience with the ILCE6100 camera. We are glad to hear that you love it and found it as a great camera. Thank you for choosing Sony. 
      For any questions or concerns, you can reach us at 239-245-6360.
      Regards, Larry 12-10-2025 
      Sony Social Support Sony_US

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Favorite Camera!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera so much I bought a second one. I actually like using this for video more than my a7iii because of the flip up screen and how small and light it is. The only downside is the battery is not as good as my a7iii but they are small and easy to carry multiples.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Unlimited 4K video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera as an upgrade from my Sony a6000. Why purchase the a6400??? This is the only camera in the apsc lineup that shoots unlimited 4K video and does not overheat. If you're into podcasts or long video conferences this camera is a beast. Most digital cameras have a 30 minute video recording limit otherwise they would be taxed as a camcorder and would be more expensive. Somehow this camera got around that. I purchased a full frame Sony A7C recently so this camera is now my B roll camera and backup. On a side note, if you decide to go full frame, the Sony A7C also records unlimited 4K video and that is why I chose that camera. Regardless of what Sony Mirrorless camera you purchase, it will be a solid investment. I've been shooting Sony since 2016 and will never buy a Canon or Nikon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Awesome camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera ever! Just took it on a trip to Canada and the photos are beautiful and the camera is great for a beginner! Love it :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadisonC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you loved it and found it as the best camera ever. It's also great to hear that the camera helped you capture beautiful photos during your trip. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-7-2023
      Sony Social Support Sony_US

  • Pros mentioned:
    Auto focus, Camera quality

    Rated 5 out of 5 stars

    Awesome cinematic look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best auto focus camera I've ever used. Very amazing cinematic quality look

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hi MarilynR,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you are impressed with the amazing quality of videos this camera captures. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-28-2024
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera so much. It’s super cool and very quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NadiaS, 
      Sony commitment to customer satisfaction is our top priority. 
      Thank you for sharing your experience with the ILCE6400 camera. We are glad to hear that you love it and found it as an excellent camera. Thank you for choosing Sony.  
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards, 
      Larry 1-1-2026
      Sony Social Support Sony_US

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Awesome Camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a Panasonic G7 and loved it but after getting the Sony Alpha 6400 I have to say that this takes the cake! Crisp images, fairly easy to use and allows me to expand on my photography skills. Can't wait to use it more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shan, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our a6400 camera and its image quality. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn Sony_US

  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Great camera for beginners!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to photography and I am really liking this camera. It’s small and not as bulky as I thought it was going to be. I yet have to learn more about it. This is a good camera it has good features and is really good with the sigma 30mm lens!!

    I would recommend this to a friend