Customer Ratings & Reviews

Thank you for sharing your feedback, DeanneP.

We are truly sorry to hear about the frustration you've experienced getting your BDP-S1700U to communicate with your LG TV. We want to assure you that Sony Blu-ray players are designed to be compatible with all major TV brands via HDMI, and you definitely shouldn't need to match brands to get a premium experience or high-quality upscaling.

The issues with communication and upscaling are often related to the HDMI CEC settings or the HDMI cable itself. Ensuring both SimpLink on your TV and "Control for HDMI" on your Sony player are turned on can often resolve these handshake issues. Additionally, the upscaling happens automatically when the player is connected to a high-speed HDMI port.

We would love to help you get this working so you don't have to go through the hassle of a return. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd so we can walk you through the specific settings for your setup.

We appreciate your patience and hope we can get your movies looking great!

Best regards,

Gus, Sony Social Media Team

Hi IsraelF,

We're truly heartened to learn that the Sony BDP-S1700U is working great for you and handling both your Blu-ray (BR) and DVD collections flawlessly. Our goal is to provide reliable, high-quality playback for all your favorite movies, and we're happy to hear it's hitting the mark!

Thank you for choosing Sony!

Regards,
Dominick

Hi DennisN,

That is excellent feedback! We are so pleased to hear that you are enjoying the Sony BDP-S1700U. It's rewarding to know that you found the unit easy to set up and use, and that it delivers a great picture without unnecessary complexity. We appreciate you choosing
Sony!

Best regards,
Dominick

Hi Cnkwiao,

We're so glad to hear that. Thank you for sharing your perfect 5-star rating for your Sony Blu-ray Player—it’s wonderful to know it arrived in excellent condition and works flawlessly, even as an open box item. With quick disc loading and vibrant picture quality, your Sony BDPS1700U helps make movie nights even more enjoyable.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Hi We3B,

That's fantastic news! We're glad to hear that you found the BDPS1700U Blu-ray Player easy to set up and that you're enjoying the great video and audio quality. Thanks for choosing Sony.

Best regards,
Eliab

Hi Pdc13,

Thank you for the 5-star review! It makes us really happy to hear that the Sony BDP-S1700U is working so well for you and that you're able to play all of your discs without any issues. We designed this Blu-ray player to provide excellent performance and reliability at a great value, and we're so glad that you find it to be a good product for the price.

Thank you for trusting Sony!

Best regards,
Dominick

Hello Gilmorris,

Thank you for considering Sony products.

We are thrilled to hear the BDPS1700U is delivering fantastic picture and color quality, and that you're enjoying the smooth drawer operation!

We sincerely apologize for the frustration caused by the TV remote's incompatibility with your Westinghouse. That's certainly not the experience we want you to have.

To get this resolved as quickly as possible, we strongly recommend reaching out to our specialized support team. They are best equipped to troubleshoot this particular issue and find a solution that helps us deliver that 5-star experience.

You can contact them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Hi JosephB,
Thank you for your positive review about our BDP-S700U Blu-ray player!

We're very pleased to learn how much you're enjoying the overall quality and compact design of the player.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback on the BDP-S1700, RGBy! We are really happy to hear that it works well for you and that you appreciate its small, compact design.

We created this player to be a reliable and straightforward option that gets the job done, and your review confirms that we've met that goal.

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JUANG,

Hi there! We're so glad to hear you're enjoying your new BDPS1700U Blu-ray player. It's also wonderful to hear that the Best Buy representative was so helpful. We appreciate you sharing your positive experience with us.

Thanks for choosing Sony.

Best regards,
Eliab

Hi FabianN,

Thanks for sharing your feedback on the BDPS1700U!

We're immensely pleased to hear you're happy with its performance for both Blu-ray and DVD playback. It's truly rewarding to know you appreciate the quality of our products.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the excellent review, Phillip!

We are so pleased to hear that you are enjoying the BDP-S1700/U Blu-ray Player and found it easy to install and easy to control. It’s great to know that you are utilizing the "Great viewing options" it offers to enhance your home entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Immortalfire, thank you for the great 5-star review! We're ecstatic to learn that the Sony - BDPS1700U is the perfect fit for your home Gym setup. It's awesome to know it's helping power your yoga and workout sessions with ease. Thank you for choosing Sony! Best regards, -Dominick

Hi Antonio,

We sincerely apologize for the highly frustrating, recurring malfunction with your BDPS1700U where the player repeatedly fails to eject the disc. Three identical failures are unacceptable, and we understand your decision not to purchase this model again. This suggests a potential defect with that specific drive mechanism. We recommend performing a full power cycle (unplugging the unit for 60 seconds) to try and force an eject before returning the unit. We value your past loyalty and hope your next Sony device provides the superior performance you expect.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback on the BDP-S1700U, user333414. We are very glad to hear that you appreciate its design. We're sorry to hear that you've had difficulty with the power button and the initial setup process. That is certainly not the experience we aim to deliver.

Regarding the power button, there could be a simple fix. We recommend checking the cable connections to ensure everything is securely plugged in, and trying a different power outlet. If the issue persists, this may be an indication of a more significant hardware issue, and we would want to investigate that further.

We understand your frustration with the setup process and the instructions. The remote is essential for the initial setup to navigate the on-screen menus and select your TV's input source. To find the player on your TV, you'll need to use your TV's remote to select the correct HDMI input that the BDP-S1700U is connected to. The product guide provides detailed steps for this, but if you're having trouble, our support team can walk you through it.

We want to make sure you get the most out of your player. If you would like more detailed assistance with either of these issues, please contact our support team. We are here to help you resolve these problems.

Thank you again for your valuable feedback.

Best regards,
Gus Sony Social Media Team

Hello AngelaL,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your BDPS1700U Blu-ray Player turning off unexpectedly. We take your feedback seriously and are committed to helping you resolve this issue quickly so you can fully enjoy your player.

Please try the following troubleshooting steps, which often help resolve unexpected shutdowns:

1. Power Reset:

- Press and hold the POWER button on the front of the Blu-ray player for about 10 seconds until it turns off.

- If the player does not turn off, unplug the power cord from the electrical outlet.

- Wait at least 30 seconds, then plug the power cord back in.

- Turn the player on and check if the issue persists.

2. Test the Power Outlet:

- Connect the Blu-ray player directly to a different, known-working wall outlet, bypassing any surge protectors or power strips, to rule out power source issues.

We want to ensure this is resolved for you. If the problem continues after these steps, please contact our dedicated support team for further assistance.

You can find all the contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Best regards,
-Fred

Hello SactownAJ,

Thank you for considering Sony products.

We’re sorry to hear that the BDPS1700U Blu-ray Player didn’t perform as expected and caused frustration. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thank you for giving us the opportunity to make things right with your refund.

Best regards,
-Fred

Hi NealN,

We sincerely apologize for the frustration you have experienced with your Blu-ray players. Please be assured that this is not the experience we want for our customers, and we take your feedback regarding our reachability seriously.

To resolve the freezing issue and ensure the software is performing correctly, we recommend performing the following troubleshooting steps:

1- Power Cycle: Please unplug the player from the power outlet and leave it disconnected for approximately 2 minutes before plugging it back in.

2- Factory Data Reset: To correct potential software glitches, we suggest a full reset by navigating to:
Setup > Resetting > Reset to Factory Default Settings > All Settings > Start.

If the issue persists after these steps, we highly encourage you to contact us directly so we can better assist you. Please send an email to socialsupport@am.sony.com with the following information:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for your patience and for considering Sony.

Best regards,
Dominick

Hi WalterM,

Thanks for sharing this review. We're happy to hear the Sony - BDPS1700U was a gift for your granddaughter. We hope it brings her countless hours of entertainment! If you or she ever have any questions about the product, or need help with setup or features, our support team is always willing to help!

You can contact them here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony products!

Regards,
Dominick

HI Vader31620,

Thanks so much for the positive feedback! We're thrilled to hear that the Blu-ray player is working perfectly for you and that you're happy with the price. We noticed your 1-star rating and just wanted to check if there was any issue we could help with, as your review text suggests you're very pleased. If so, please feel free to start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your recommendation to others and are here to help if you need anything. Thanks for choosing Sony. -Eliab