Customer Ratings & Reviews

Thank you for your fantastic review, Pfcpike0318!

We are so pleased to hear that you are a loyal customer and that our BDP-S1700 Blu-ray player has provided you with years of reliable performance. It's incredibly rewarding to know that even with heavy use, the player has met your expectations for durability and quality. We design our products to be a reliable part of your home entertainment for a long time, and we're so happy to know we've succeeded.

Thank you again for your loyalty to Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hello ThomasM,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the BDPS1700U Blu-ray and its great video quality. Knowing it’s a valuable addition to your home means a lot to us. Thank you for sharing your positive experience—it inspires us to keep delivering products that enhance your entertainment.

Best regards,
-Fred

Hello FranciscoR,

Thank you for choosing Sony!

We're excited to hear that the BDPS1700U Blu-ray Player has delivered exceptional performance for you. Your strong recommendation means a lot, and it’s gratifying to know the product is serving you so well. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi BrendaS,

That's fantastic! We are delighted to hear that your grandson loves the BDPS1700U Blu-ray Player and is using it every day. It's built for reliable, enjoyable performance, and we are glad it's a hit!

Thanks for choosing Sony.

Best regards, Eliab

Hi IsraelF,

We're truly heartened to learn that the Sony BDP-S1700U is working great for you and handling both your Blu-ray (BR) and DVD collections flawlessly. Our goal is to provide reliable, high-quality playback for all your favorite movies, and we're happy to hear it's hitting the mark!

Thank you for choosing Sony!

Regards,
Dominick

Hi RoyW,

We are immensely pleased to hear that your new DVD player is providing such a smooth and user-friendly experience! We designed the BDP-S1700U to be compact and whisper-quiet, ensuring that your focus stays entirely on your favorite films. It is great to know that the installation process was quick and easy, allowing you to get right to enjoying your media collection with high-quality playback.

Thank you for choosing Sony.

Regards,
Dominick

Hi We3B,

That's fantastic news! We're glad to hear that you found the BDPS1700U Blu-ray Player easy to set up and that you're enjoying the great video and audio quality. Thanks for choosing Sony.

Best regards,
Eliab

Hi Pdc13,

Thank you for the 5-star review! It makes us really happy to hear that the Sony BDP-S1700U is working so well for you and that you're able to play all of your discs without any issues. We designed this Blu-ray player to provide excellent performance and reliability at a great value, and we're so glad that you find it to be a good product for the price.

Thank you for trusting Sony!

Best regards,
Dominick

Thank you for sharing your feedback, DeanneP.

We are truly sorry to hear about the frustration you've experienced getting your BDP-S1700U to communicate with your LG TV. We want to assure you that Sony Blu-ray players are designed to be compatible with all major TV brands via HDMI, and you definitely shouldn't need to match brands to get a premium experience or high-quality upscaling.

The issues with communication and upscaling are often related to the HDMI CEC settings or the HDMI cable itself. Ensuring both SimpLink on your TV and "Control for HDMI" on your Sony player are turned on can often resolve these handshake issues. Additionally, the upscaling happens automatically when the player is connected to a high-speed HDMI port.

We would love to help you get this working so you don't have to go through the hassle of a return. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd so we can walk you through the specific settings for your setup.

We appreciate your patience and hope we can get your movies looking great!

Best regards,

Gus, Sony Social Media Team

Hello Gilmorris,

Thank you for considering Sony products.

We are thrilled to hear the BDPS1700U is delivering fantastic picture and color quality, and that you're enjoying the smooth drawer operation!

We sincerely apologize for the frustration caused by the TV remote's incompatibility with your Westinghouse. That's certainly not the experience we want you to have.

To get this resolved as quickly as possible, we strongly recommend reaching out to our specialized support team. They are best equipped to troubleshoot this particular issue and find a solution that helps us deliver that 5-star experience.

You can contact them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Hi JosephB,
Thank you for your positive review about our BDP-S700U Blu-ray player!

We're very pleased to learn how much you're enjoying the overall quality and compact design of the player.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback on the BDP-S1700, RGBy! We are really happy to hear that it works well for you and that you appreciate its small, compact design.

We created this player to be a reliable and straightforward option that gets the job done, and your review confirms that we've met that goal.

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JamesJ,

Thank you for taking the time to share your review. We are truly sorry to hear that you weren’t happy with the overall performance and picture quality of your Sony BDP-S1700U.

We appreciate the feedback, as it helps us understand how our products are performing for our customers. Please keep in mind that this specific model is meant to be a basic unit designed to support standard 1080p Full HD resolution.

If you are looking to enhance your viewing experience with higher picture quality, we suggest trying one of our 4K Blu-ray players, such as the UBP-X700U or the UBP-X800M2, which offer much sharper resolution and enhanced performance.

Thank you for considering Sony!

Regards,
Dominick

Hi FabianN,

Thanks for sharing your feedback on the BDPS1700U!

We're immensely pleased to hear you're happy with its performance for both Blu-ray and DVD playback. It's truly rewarding to know you appreciate the quality of our products.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the excellent review, Phillip!

We are so pleased to hear that you are enjoying the BDP-S1700/U Blu-ray Player and found it easy to install and easy to control. It’s great to know that you are utilizing the "Great viewing options" it offers to enhance your home entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback, TinaD!

We’re glad to hear your BDP-S1700U is working well and providing good value for the price! We aim to make high-quality home theater tech accessible, so it’s great to know it's hitting that mark for you.

We appreciate the note about the play menu. If you ever find it's being a bit stubborn, ensuring you have the latest firmware update can often smooth things out! Thank you for choosing Sony for your movie nights.

Best regards,
Gus, Sony Social Media Team

Hi Antonio,

We sincerely apologize for the highly frustrating, recurring malfunction with your BDPS1700U where the player repeatedly fails to eject the disc. Three identical failures are unacceptable, and we understand your decision not to purchase this model again. This suggests a potential defect with that specific drive mechanism. We recommend performing a full power cycle (unplugging the unit for 60 seconds) to try and force an eject before returning the unit. We value your past loyalty and hope your next Sony device provides the superior performance you expect.

Thanks for choosing Sony.

Best regards, Eliab

Hi markdianne,

While the BDP-S1700U is a basic HD player, the UBP-X800M2 is a flagship 4K Ultra HD Universal Player. It features a much more solid, vibration-dampening build and offers the internet connectivity you missed, including built-in Wi-Fi and streaming apps for Netflix, YouTube, and Amazon Prime Video. Additionally, it supports 4K Ultra HD playback, Dolby Vision, and Hi-Res Audio, making it the ideal centerpiece for a premium home theater setup.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback on the BDP-S1700U, user333414. We are very glad to hear that you appreciate its design. We're sorry to hear that you've had difficulty with the power button and the initial setup process. That is certainly not the experience we aim to deliver.

Regarding the power button, there could be a simple fix. We recommend checking the cable connections to ensure everything is securely plugged in, and trying a different power outlet. If the issue persists, this may be an indication of a more significant hardware issue, and we would want to investigate that further.

We understand your frustration with the setup process and the instructions. The remote is essential for the initial setup to navigate the on-screen menus and select your TV's input source. To find the player on your TV, you'll need to use your TV's remote to select the correct HDMI input that the BDP-S1700U is connected to. The product guide provides detailed steps for this, but if you're having trouble, our support team can walk you through it.

We want to make sure you get the most out of your player. If you would like more detailed assistance with either of these issues, please contact our support team. We are here to help you resolve these problems.

Thank you again for your valuable feedback.

Best regards,
Gus Sony Social Media Team