Customer Ratings & Reviews

Thank you for sharing your feedback, LowellH.

We are truly sorry to hear about the consecutive issues you experienced with your BDP-S1700U players freezing and trapping your DVDs. Having two units exhibit the same behavior within weeks is definitely not the reliable experience we intend to deliver, and we understand why you chose to return them.

While a power reset or a manual tray override usually resolves these software locks, we completely respect your decision to return the product. We will share your feedback with our quality and engineering teams to help us improve our product reliability.

Thank you for giving Sony a try, and we hope we can better serve you in the future.

Best regards,
Gus, Sony Social Media Team

Hello AngelaL,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your BDPS1700U Blu-ray Player turning off unexpectedly. We take your feedback seriously and are committed to helping you resolve this issue quickly so you can fully enjoy your player.

Please try the following troubleshooting steps, which often help resolve unexpected shutdowns:

1. Power Reset:

- Press and hold the POWER button on the front of the Blu-ray player for about 10 seconds until it turns off.

- If the player does not turn off, unplug the power cord from the electrical outlet.

- Wait at least 30 seconds, then plug the power cord back in.

- Turn the player on and check if the issue persists.

2. Test the Power Outlet:

- Connect the Blu-ray player directly to a different, known-working wall outlet, bypassing any surge protectors or power strips, to rule out power source issues.

We want to ensure this is resolved for you. If the problem continues after these steps, please contact our dedicated support team for further assistance.

You can find all the contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Best regards,
-Fred

Hello SactownAJ,

Thank you for considering Sony products.

We’re sorry to hear that the BDPS1700U Blu-ray Player didn’t perform as expected and caused frustration. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thank you for giving us the opportunity to make things right with your refund.

Best regards,
-Fred

Hello ElectricArt,

Thank you for considering Sony products.

We are truly sorry to hear about the difficulties you experienced trying to connect the BDPS1700U Blu-ray player with your Sony Smart TV. It must have been very frustrating to be unable to set it up despite your efforts, especially given your previous positive experience with our products. We regret that this situation led you to return the item. Your feedback is important to us, and we will share your comments with our team to help improve future designs and user experience.

Best regards,
-Fred

Hi NealN,

We sincerely apologize for the frustration you have experienced with your Blu-ray players. Please be assured that this is not the experience we want for our customers, and we take your feedback regarding our reachability seriously.

To resolve the freezing issue and ensure the software is performing correctly, we recommend performing the following troubleshooting steps:

1- Power Cycle: Please unplug the player from the power outlet and leave it disconnected for approximately 2 minutes before plugging it back in.

2- Factory Data Reset: To correct potential software glitches, we suggest a full reset by navigating to:
Setup > Resetting > Reset to Factory Default Settings > All Settings > Start.

If the issue persists after these steps, we highly encourage you to contact us directly so we can better assist you. Please send an email to socialsupport@am.sony.com with the following information:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for your patience and for considering Sony.

Best regards,
Dominick

Hi WalterM,

Thanks for sharing this review. We're happy to hear the Sony - BDPS1700U was a gift for your granddaughter. We hope it brings her countless hours of entertainment! If you or she ever have any questions about the product, or need help with setup or features, our support team is always willing to help!

You can contact them here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony products!

Regards,
Dominick

Hello DavidP,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with your BDP-S1700U Blu-ray Player. We understand how frustrating it can be when a device does not perform as expected.
To address the issues you mentioned:

Menu Screen Display Issue: The menu screen not fitting properly on your TV may be due to a mismatch between the player’s output resolution and your TV’s display settings. We recommend adjusting the display settings on your Blu-ray player to match your TV’s native resolution. You can find guidance in the BDP-S1700 Operating Instructions here:
https://www.sony.com/electronics/support/res/manuals/5043/9bf387fdef45845189a891b85b87783b/50433041M.pdf

Playback and Disc Ejection Problems: Experiencing intermittent playback and disc ejection issues after just one month of use is concerning. To troubleshoot, please try the following:

Power Reset: Turn off the Blu-ray player. Unplug the power cord and wait for 30 seconds. Plug it back in and turn the player on.

Manual Ejection: If the disc tray does not open, turn off the player. Press and hold the "Open/Close" button on the front panel while turning the player back on. Release the button once the tray opens.

For detailed instructions, please refer to the Sony Support page for the BDP-S1700U here:
https://www.sony.com/electronics/support/res/manuals/5043/9bf387fdef45845189a891b85b87783b/50433041M.pdf

We want to resolve this issue for you. If the problem persists, the best next step is to contact our dedicated support team for advanced troubleshooting. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Best regards,
-Fred

HI Vader31620,

Thanks so much for the positive feedback! We're thrilled to hear that the Blu-ray player is working perfectly for you and that you're happy with the price. We noticed your 1-star rating and just wanted to check if there was any issue we could help with, as your review text suggests you're very pleased. If so, please feel free to start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your recommendation to others and are here to help if you need anything. Thanks for choosing Sony. -Eliab

Hi Johnny,

The BDP-S1700U does not support native 4K Ultra HD disc playback. While it is an excellent player for standard Blu-ray discs and can upscale your existing DVDs to a higher quality, it lacks the specific internal laser and decoding hardware required to read 4K UHD media. To enjoy your 4K collection, we recommend our UBP-X700 or UBP-X800M2 models, which are specifically engineered for Ultra HD performance.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi snowxcross!
Thanks for sharing your thoughts on your new disc player.
It is fantastic to know that the BDP-S1700/U is doing exactly what you need it to do! We understand that price is an important factor, so we're happy the compact design and performance are a good fit for your home.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi LBS138,

We're so happy to hear that your Open Box Sony Blu-ray player is performing so well and that you are enjoying the excellent video and audio quality. We're glad it was a great find for you and that you feel it was well worth the money.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DanielN,

Thank you for sharing your feedback. We are sorry to hear that the disc rotation noise is interfering with your viewing experience.

To resolve this, please try power cycling the unit by unplugging it from the wall outlet for approximately 2 minutes. Additionally, please ensure that the disc is properly seated and centered in the tray to prevent excess vibration.

If the issue persists, we strongly suggest contacting our technical support team for further assistance and a proper solution:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony products!

Regards,
Dominick

Hi BarbaraO,

We couldn't be happier to hear that you are finding your new Blu-ray player easy to set up and operate while enjoying that excellent color performance!

The BDP-S1700U is designed as a dedicated, high-quality disc player for those who want to get the most out of their physical media collection. By focusing strictly on disc playback, this model provides a streamlined and reliable experience. It ensures that your favorite Blu-rays and DVDs are processed with stunning clarity and vibrant tones, making your movie nights at home truly special.

Thank you for choosing Sony!

Regards,
Dominick