Customer Ratings & Reviews

Hello Gilmorris,

Thank you for considering Sony products.

We are thrilled to hear the BDPS1700U is delivering fantastic picture and color quality, and that you're enjoying the smooth drawer operation!

We sincerely apologize for the frustration caused by the TV remote's incompatibility with your Westinghouse. That's certainly not the experience we want you to have.

To get this resolved as quickly as possible, we strongly recommend reaching out to our specialized support team. They are best equipped to troubleshoot this particular issue and find a solution that helps us deliver that 5-star experience.

You can contact them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Thank you for sharing your feedback, TinaD!

We’re glad to hear your BDP-S1700U is working well and providing good value for the price! We aim to make high-quality home theater tech accessible, so it’s great to know it's hitting that mark for you.

We appreciate the note about the play menu. If you ever find it's being a bit stubborn, ensuring you have the latest firmware update can often smooth things out! Thank you for choosing Sony for your movie nights.

Best regards,
Gus, Sony Social Media Team

Hi JosephB,
Thank you for your positive review about our BDP-S700U Blu-ray player!

We're very pleased to learn how much you're enjoying the overall quality and compact design of the player.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback on the BDP-S1700, RGBy! We are really happy to hear that it works well for you and that you appreciate its small, compact design.

We created this player to be a reliable and straightforward option that gets the job done, and your review confirms that we've met that goal.

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi FabianN,

Thanks for sharing your feedback on the BDPS1700U!

We're immensely pleased to hear you're happy with its performance for both Blu-ray and DVD playback. It's truly rewarding to know you appreciate the quality of our products.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the excellent review, Phillip!

We are so pleased to hear that you are enjoying the BDP-S1700/U Blu-ray Player and found it easy to install and easy to control. It’s great to know that you are utilizing the "Great viewing options" it offers to enhance your home entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi markdianne,

While the BDP-S1700U is a basic HD player, the UBP-X800M2 is a flagship 4K Ultra HD Universal Player. It features a much more solid, vibration-dampening build and offers the internet connectivity you missed, including built-in Wi-Fi and streaming apps for Netflix, YouTube, and Amazon Prime Video. Additionally, it supports 4K Ultra HD playback, Dolby Vision, and Hi-Res Audio, making it the ideal centerpiece for a premium home theater setup.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Antonio,

We sincerely apologize for the highly frustrating, recurring malfunction with your BDPS1700U where the player repeatedly fails to eject the disc. Three identical failures are unacceptable, and we understand your decision not to purchase this model again. This suggests a potential defect with that specific drive mechanism. We recommend performing a full power cycle (unplugging the unit for 60 seconds) to try and force an eject before returning the unit. We value your past loyalty and hope your next Sony device provides the superior performance you expect.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback on the BDP-S1700U, user333414. We are very glad to hear that you appreciate its design. We're sorry to hear that you've had difficulty with the power button and the initial setup process. That is certainly not the experience we aim to deliver.

Regarding the power button, there could be a simple fix. We recommend checking the cable connections to ensure everything is securely plugged in, and trying a different power outlet. If the issue persists, this may be an indication of a more significant hardware issue, and we would want to investigate that further.

We understand your frustration with the setup process and the instructions. The remote is essential for the initial setup to navigate the on-screen menus and select your TV's input source. To find the player on your TV, you'll need to use your TV's remote to select the correct HDMI input that the BDP-S1700U is connected to. The product guide provides detailed steps for this, but if you're having trouble, our support team can walk you through it.

We want to make sure you get the most out of your player. If you would like more detailed assistance with either of these issues, please contact our support team. We are here to help you resolve these problems.

Thank you again for your valuable feedback.

Best regards,
Gus Sony Social Media Team

Hello AngelaL,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your BDPS1700U Blu-ray Player turning off unexpectedly. We take your feedback seriously and are committed to helping you resolve this issue quickly so you can fully enjoy your player.

Please try the following troubleshooting steps, which often help resolve unexpected shutdowns:

1. Power Reset:

- Press and hold the POWER button on the front of the Blu-ray player for about 10 seconds until it turns off.

- If the player does not turn off, unplug the power cord from the electrical outlet.

- Wait at least 30 seconds, then plug the power cord back in.

- Turn the player on and check if the issue persists.

2. Test the Power Outlet:

- Connect the Blu-ray player directly to a different, known-working wall outlet, bypassing any surge protectors or power strips, to rule out power source issues.

We want to ensure this is resolved for you. If the problem continues after these steps, please contact our dedicated support team for further assistance.

You can find all the contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Best regards,
-Fred

Hello SactownAJ,

Thank you for considering Sony products.

We’re sorry to hear that the BDPS1700U Blu-ray Player didn’t perform as expected and caused frustration. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thank you for giving us the opportunity to make things right with your refund.

Best regards,
-Fred

Hi NealN,

We sincerely apologize for the frustration you have experienced with your Blu-ray players. Please be assured that this is not the experience we want for our customers, and we take your feedback regarding our reachability seriously.

To resolve the freezing issue and ensure the software is performing correctly, we recommend performing the following troubleshooting steps:

1- Power Cycle: Please unplug the player from the power outlet and leave it disconnected for approximately 2 minutes before plugging it back in.

2- Factory Data Reset: To correct potential software glitches, we suggest a full reset by navigating to:
Setup > Resetting > Reset to Factory Default Settings > All Settings > Start.

If the issue persists after these steps, we highly encourage you to contact us directly so we can better assist you. Please send an email to socialsupport@am.sony.com with the following information:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for your patience and for considering Sony.

Best regards,
Dominick

Hi WalterM,

Thanks for sharing this review. We're happy to hear the Sony - BDPS1700U was a gift for your granddaughter. We hope it brings her countless hours of entertainment! If you or she ever have any questions about the product, or need help with setup or features, our support team is always willing to help!

You can contact them here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony products!

Regards,
Dominick

HI Vader31620,

Thanks so much for the positive feedback! We're thrilled to hear that the Blu-ray player is working perfectly for you and that you're happy with the price. We noticed your 1-star rating and just wanted to check if there was any issue we could help with, as your review text suggests you're very pleased. If so, please feel free to start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your recommendation to others and are here to help if you need anything. Thanks for choosing Sony. -Eliab

Hi Johnny,

The BDP-S1700U does not support native 4K Ultra HD disc playback. While it is an excellent player for standard Blu-ray discs and can upscale your existing DVDs to a higher quality, it lacks the specific internal laser and decoding hardware required to read 4K UHD media. To enjoy your 4K collection, we recommend our UBP-X700 or UBP-X800M2 models, which are specifically engineered for Ultra HD performance.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi snowxcross!
Thanks for sharing your thoughts on your new disc player.
It is fantastic to know that the BDP-S1700/U is doing exactly what you need it to do! We understand that price is an important factor, so we're happy the compact design and performance are a good fit for your home.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi LBS138,

We're so happy to hear that your Open Box Sony Blu-ray player is performing so well and that you are enjoying the excellent video and audio quality. We're glad it was a great find for you and that you feel it was well worth the money.

Thanks for choosing Sony.

Best regards,
Eliab