Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 4349 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the BDPS6500's picture quality, ease of use, and 4K upscaling capabilities. Many also highlight its compact size and the value for its price, along with convenient streaming and Wi-Fi features. Positive feedback frequently mentions the range of apps available. However, some users expressed dissatisfaction with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 4,349 reviews
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    It's ok, for a blu-ray player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as the upscaling goes streaming from apps like Amazon, Netflix, and Hulu the movies are a much better, more more crisp picture

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Disposable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure I can add anything to Derrick's post. I am one of the many he mentions. Lasted only 1 year and 1 month = no warranty. Very disappointing. It seems you need to be very careful NOT to shut it down after streaming video without first pressing the Home button. Disappointing "Derrick from Mableton, GA on 1/16/2017 I got a 4K blu ray player model BDP-S6500 about a year ago, and now its stuck on the blu ray loading screen. I went through all the steps to reset it to no avail. I contacted product support over the weekend and was given a number to call to get the unit repaired. It would cost me nearly the same amount to buy a new one, if I repaired this one. When I went to buy a blu ray player I chose Sony because I considered it to be a reputable brand. I didnt realize that Sony was in the business of making disposable electronics. It's clear that many others are having the same problem, and this is a sorry response by Sony in dealing with this. It's unacceptable for this thing to be trash after a year. I am very disappointed. My recommended solution is to suck this up to experience, and steer clear of buying any new Sony products.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    This is a must buy if you are a PS4 gamer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has the PS4 interface and you also can play your PS3 games on here for your subscription cloud gaming!! Totally wicked!! Hands down a must if your a ps4 and 3 gamer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen freezes while watching movies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this BlueRay Player for about 2 weeks and it has locked up on me nearly 6 times, after watching probably 10 movies. I will be returning it this weekend for a replacement; however, if that doesn't work I will go to another Brand. For the price, I definitely expected a lot better quality. I've always been a Sony person, but I'm starting to think that I should give another manufacturer a try because a lot more products that are being made by them seem to be poorly made now days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k upscaling

    Rated 2 out of 5 stars

    Good 4K upscaler, just terrible terrible audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale ... Good 4K upscaling, very noticeable when playing DVDs. Also noticed this while playing Netflix movies, very good upscaling to 4K. Unless I have a defective unit, the audio output is just horrible. I've tried all settings, it makes my high end sound system sound terrible. As always, happy with Best Buy. Good prices, great service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Blue Ray

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better product than the last 2 samsung players we purchased. Quick interface and menu options. Could use more apps though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK for Blu-Ray Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Smart Device I found it lacking. The streaming feature needs some work. The apps look forever to load and you could not even tell if the player was doing anything. Netfilx once loaded was slow and even took some buffering brakes. Another issue I had was the lack of any external affirmation that the player was playing. Just a tiny green light that said the power was on. Traded up for a Samsung BD-J7500, 5-Stars!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tour, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 5 out of 5 stars

    great BR player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with the Sony DVD player. it works great with my sony TV, but I also use one with my LG TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why won't it play 4K disks?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does anyone know why my player says that it doesn't recognize the 4K disk?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. Morgan, thanks for letting us know about your concern. Based on the specifications of this Blu-ray player, it does not support 4K playback. It only supports 4K upscaling. Dave sony_US

  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Apparent long term problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 12/11/15 and unit worked fine until the last 3 weeks. Unit now totally locks up when streaming both Hulu and Amazon. When locked up the screen freezes, remote is inoperative and front controls on unit do not work. Unit must be unplugged from power source and plugged back in to function again. It would appear from reading in the Sony community this problem has existed for the last 3 to 4 years on many of the Sony models.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salias, thank you for taking the time to write a review. We're sorry to hear about the issue that you're having with your player. To troubleshoot this problem, please perform all the available steps on the links below.
      https://esupport.sony.com/US/p/swu-download.pl?mdl=BDPS6500&upd_id=10801&os_group_id=5
      https://us.en.kb.sony.com/app/answers/detail/a_id/69542
      If the problem goes unresolved, please contact us at [email protected] and let see how we can help you. Dave sony_US

  • Rated 5 out of 5 stars

    Does the job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a little more and got a better Player. I'm glad I did cause this Is a great player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome BluRay Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for BluRay or DVD. Like the added feature of apps and PS3 capabilities on some games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bada** Sony BR PLAYER!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALL I NEED TOO SAY IS THE BEST BLU RAY PLAYER ON THE MARKERT ! theres no one come close !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This works very well.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony player is much better then the last Sony blu-ray player we had would just turn off randomly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it does what it says it does, then it is perfect. We like it and would do it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy WiFi setup, as long as you know the password for your network. simple interface

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfair (build,tvdisplay)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading some of the reviews I went to best buy and looked for a blu ray DVD, I thought it might be the right one because of it price. surprisingly my almost 10 years old DVD display better and looks better , display is not not even black and white(toy like). I wonder if item manufacture even cost $1.I also try other brand all are the same.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DJames, Thank you for bringing this to our attention. Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review with us. - Jerome Sonystyle

  • Rated 5 out of 5 stars

    A must have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product for all family members to enjoy for any occasion.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CheekooUnable to configure Audio setup so this can send the undecoded signal to my HDMI-connected receiver. So the receiver will do all the audio decoding of the incoming signal. It seems it does not have that capability. Cannot play Dolby Atmos encoded BlueRay. If no solution i may have to return it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    it's a sony...3D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great 3d effect with big screen tvs... and my favorite brand.

    I would recommend this to a friend