Customer Ratings & Reviews

I loved this turntable and it was easy until it stopped playing through a bluetooth speaker it is ostensibly connected to and had been working fine for over a year. I've tried everything and would love to pull my rating up to the four i would have given it until it stopped working. is there a number i can call to help? it says it's connected but no sound out of the speaker it's supposed to be connected to. i'm at a loss and can't play my thousands of dollars of records ive bought until i fix this or get a new turntable

The power button stopped working after 3 months. (There is power to the turntable.) I failed to purchase the Best Buy warranty so we have to ship it across the country in hope it can be repaired.

Bought for my son for Christmas. Out of the box sound was muddled and sounded like record was being damaged or skipping. Troubleshooting problems for 2 hours. Tried everything. Finally, as a last resort, swapped my stylus from an Audio Trchnica player (counter to what Sony says will work) and the player worked great. Stylus was garbage out of the box. Told that others won’t work, which isn’t true. Currently running with an alternate stylus. Would not spend the money on this player again based on out of the box issues and inaccurate troubleshooting.

I did not opt for a third try. Looks nice though. ☹️

Didn’t work when I got it. Took it in to get fix. Saw a couple of the same player behind the desk. Took forever to get fix. Works after they fixed it. If you have time to do this then go for it.

This was an open box purchase unfortunately, I had to return it because I could not control the speed of the turntable.

Could not get it to pair with my Denon AVR receiver. Gave it away to a neighbor. Waste of money. All plastic and cheap feeling.

Won't work no matter I do.hooked up 2 reciever and speakers but nothing works.do I have 2 use blue tooth or can this systym work without bluetooth?I hate this.

I received this as a gift and cannot get any sound to come out of the bluetooth speaker or wired. And the return policy for best buy is 15 days but I didn't set it up until I had a place for it. This was past the 15 days. Now I'm stuck with a turntable that won't do what it promises to do.