Customer Ratings & Reviews

Bought it for a Christmas present they really enjoyed it.

Exactly what I was looking for as a gift to my mother.

Love Sony products and bought this for my son for Christmas. Im sure he will love it

The item itself looks fine, but it arrived missing the stylus (needle). I contacted customer service to request a replacement, and instead of helping, the agent ended the chat with: “You can contact our phone team about this once since you are already given a resolution. Due to the repetitive and unproductive nature of this conversation, I will need to disconnect this chat.” I simply asked for the missing piece to be sent. That response was unacceptable. I’ve been a loyal customer for nearly a decade, buy all my electronics from Best Buy, and even have the store credit card. Yet I was treated rudely and dismissively, as if I was asking for a handout—not what I paid for. It’s incredibly disappointing to be spoken to this way over something so simple.

The needle fell off during setup and scratched a valuable record. The Bluetooth didn't work. Returned it and received a replacement, but no one at Geek Squad or in Sales was able to explain to me how to set it up. Staff was not knowledgeable and seemed offended that I asked. Manager made sure to get me a replacement, but everyone else was awful. I made an appointment with Geek Squad and bought the protection plan, but apparently that is worthless.

Good product, no issues, works fine, highly recommend

Purchased this record player for my daughter who is just starting to collect vinyl records. She enjoys her Christmas gift and love the automated functionality of the turntable.

Perfect! I was considering many different models and I’m really happy I went with Sony. This is exactly what I’ve been looking for.

I like the record player it is nice. good product I would recommend to anyone.

easy to setup and vinyls sound great. not really a fan of the bluetooth on it

i love this turntable. i was able to connect my desktop speakers with the audio cables provided. definitely recommend this. Smooooth.

Geek squad folks really knew their stuff. Quickly efficiently fixed my laptop problem and gave great advice as to ways to avoid issue in the future.

Very disappointing--this turntable is not compatible with all Bluetooth speakers, a helpful fact which is not made clear in the product description or users manual. Confirmed this with Sony tech support after it connects to my speaker but the volume is too low and can't be controlled with the speaker's buttons. They will not supply a list of compatible speakers and agreed with me that I will have to just buy a whole bunch of speakers to test out to see which one works (!!?). They will not provide a refund or a discount on another speaker (that may or may not be compatible). Sorry I went with Sony.

and this worked with all sony components, just as it was supposed to.

Great purchase my friend loves it!! I will be buying more soon!!

I got this because my gf was explaining how the cheaper record players damage the vinyls, originally bougjt one of the $100 ones to play them and and then got this opened this and it was night and day difference

Love the record player will purchase again been jamming since I got it

Always wanted a decent turntable. The price was a little high.

A great gift for my daughter who is now into old vinyl. It will be greatly appreciated for the holidays. Also like its Bluetooth compatibility.

Really good unit. I have not used the Bluetooth or download functions.