Customer Ratings & Reviews

Sound was not great and lots of issues connecting. Returned item after a few days.

didn,t work very disappointed, a d customer service stinks

It gave negative. It gave user. It gave fragile. It gave arts and crafts .

Start button did not work. Retured the unit. Disappointed

Turntable never worked, it is a lemon. I did not purchase warranty.

Too much hissing and all the records tested were brand new. The reason it was purchased, besides needing one unit, was the quality as it is shown on pictures was great, now returned certainly.

Terrible it didn’t work like the associate who sold it to me said it would

Overpriced and went on sale 30 days after I bought. Buy from a store with a better return policy.

Information was that all was included in the packaging. Well they did not include the power supply in the box. I had to go hunting for a power supply for this.

Junk...user manual is not informative. We've tried and returned two of these now and will not buy another. Zero customer support!

Bluetooth would not connect and play on Bluetooth devices.

When I got it I couldn’t even get it to power on, so I had to return it to my nearest Best Buy and replace it.

If I could put 0 stars I would, purchased this and never worked and I’m unable to return it.

I haven't used a turntable since I was 17, digging through my dad's stash of dusty LP's from the 60s and 70s that we just got out of storage in preparation for a big move. I recently purchased a Beatles album for my wife as a present, but we had no record player and I didn't want to pick up one of the many cheap looking portable record players that were positioned around the record display case. I'm really glad that I held out until now, because this turntable from Sony is really very nice. Setup was extremely simple, now that everything has bluetooth. It was almost literally plug and play. I did have to install the belt and platter, but it was simple enough to set on and put the belt around the spindle. I did find the 45rpm record adapter that came included in the box, and, thinking it was one of the feet for the turntable, proceeded to flip it over to figure out where it goes. This caused the platter and belt to fall back off with a clang, clearly not one of my better tech moments. I don't have a fancy stereo system any more, not even a receiver. I do have an excess of bluetooth headphones and speakers, and paired an external speaker to the record player quite easily. I set the album on the platter, hit start, and the fab 4 played loud and clear. Since it was a brand new record and stylus, there wasn't the hiss and crackle at the start of the record that I had been expecting. The sound quality was excellent through my portable speaker. I then paired the turntable to my tv soundbar, and then to an extra set of bluetooth headphones, and each time the setup was a snap. Since the turntable remembers the last 8 devices it is paired to, I can move between playback options without having to pair and re-pair, which is very convenient. I've since taught my 4 year old how to play records, and she loves it. Despite having a streaming music subscription and fully wired, voice-activated everything that will play any song she can think of just by asking out loud, my daughter would rather pull a record out of its case, set it on the player, and turn on the speakers.

Horrible sound took back we tried everything and it still sounded horrible

I was so excited to get the Sony Turntable and the open box condition stated it was only missing documentation. To my surprise it was actually missing the belt and someone swapped out the actual metal turntable. Another review here stated a concern with people purchasing for parts and with my recent experience I believe it! I exchanged it for a new product and decided to spend the additional amount and I do love the turntable. It plays way better than my suitcase player, the features are fantastic, and it looks sleek. Best buy needs to do better in their inspection of open box products. They are still expensive and the products should at the least come with the OEM parts.

This item was returned for a refund. It did not work as was expected

This is a nice little turn table. Works With Bluetooth or wired speakers. We connected it to a Sonos speaker, and it sounds pretty darn good! Straight forward assembly and user instructions. Good pricing. Great purchase!

I plugged it in and it didn't work. I tried several outlets.

terrible quality of parts and body, poor quality playing