Customer Ratings & Reviews
- Model:
- SRSNB10/H
- SKU:
- 6471736
Rating by feature
- Sound Quality
Rating 3.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Bluetooth Wireless Neckband Speaker for its sound quality, impressive battery life, and lightweight design. Users also appreciate its comfort, reliable Bluetooth range, and convenient USB-C charging. However, some customers have noted that the bass and volume could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
neck speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works so good. absolutely love it. the price is appropriate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrentT, We're very happy to hear this feedback! Good to know it's working great. The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you so much for your purchase and for choosing Sony! -Sam
- Cons mentioned:Volume
Comfortable but poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While they are fairly comfortable, the sound quality is poor, even for conference calls, which seems to be the most targeted usage. Voices sound very distant and volume is low. On the positive, no issue for other people to hear me. I end up rarely using those. I much prefer the bone conductors headsets which are as comfortable and get much better sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeanJ, while we are glad to hear that you are happy with thecomfort of your new SRSNB10, we are sorry to hear that it did not meet your expectations when it comes to sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow the troubleshooting steps on our Help Guide link: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
Also, please make sure that the headphones are set to Priority on Stable connection using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
very loud obnoxious beeps
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a replacement for a plantronics back beat that finally gave up on me. These have acceptable sound quality but they have very loud and obnoxious beeps at both turn on and turn off. I chatted with sony support about this and there's no new firmware or anything can be done so I returned them for credit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DSPatrick, We regret to hear about the issue you had with our wireless neckband speaker and it had to be returned. This is definitely not the customer experience we want you to have. Unfortunately, we currently do not have an option to disable the beeps or voice guidance for this unit. Any firmware updates for this unit, our website will be updated as well: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-nb10/downloads. We are sorry for any inconvenience and we hope you will consider Sony again in a future purchase. Thank you. Vincent
not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt really like them seemed very heavy around the neck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Uwsp46,
Thank you for your time writing this review. We're sorry to hear your discomforts while wearing the neckband speaker. Sony values the opinions of customers and is always striving to provide the best experience possible. The SRSNB10 Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thanks again for purchasing Sony! - Kris
Not worth anywhere close to $150
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly beeps, sound quality is fairly poor, microphone is mediocre, and DEVICE CAN'T BE USED WHILE CHARGING. I don't know who thought that was a good design choice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aashishkebab,
We are really sorry if you are experiencing issues with the SRS-NB10 Wireless Neckband Speaker. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience.
Connecting the neckband speaker to an AC outlet or a computer automatically turns off the neckband speaker. While connected with a power source, the neckband speaker does not turn on. This is part of normal operation, and we appreciate your feedback with this function.
For the beep sound, if you are referring to a sound every 7 second when using the mute function on the neckband unit, we are sorry, but this feature can’t be turned off. This is part of normal operation. When you make phone call using our SRSNB10 paired to a mobile device and you push mute on the neckband unit, it will give a sound every 7 second reminding you that you have a call that’s on mute. As for the sound quality, this usually depends on the source that you're playing and audio device that you are using. While we are not sure what brand/model of audio device you have this Wireless Neckband Speaker connected to, you may try selecting the Priority on Sound Quality setting on the neckband speaker and see if it improves your overall listening experience. For instructions, please refer to the link below:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432563.html?search=sound%20quality
And for the microphone issue, the following article may help you solve the problem:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-nb10/articles/00191760
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device....works great.... exceptional sound...
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, JamesH!
We are so happy to know that you love our SRS-NB10. We are also delighted to hear your satisfaction with the exceptional sound quality and superb performance of this Wireless Neckband Speaker.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Teeme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Bluetooth are great, they are hands free. Outstanding sound and quality!!!
I would recommend this to a friend Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was replacing a head use i have been buying from Best Buy for at least the last 5 years. This one is heavy, bulky, allows no privacy because it’s more like a loud speaker and, now, it’s stopped working. I’ve plugged it in multiple times to charge it but it still hasn’t graced me with any service in weeks!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nyhodgins, we're sorry to hear that you have an issue with your Sony unit. Please make sure that the charging cable and adapter are working properly. Try using a different cable and adapter to see if the device charges. Please follow this link for more details:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432520.html
If the issue persists, please initialize the unit:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432525.html
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Fantastic and lightweight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My brother is ALWAYS on his phone. Whether he's at the track with his car, or at a football game. I can't stand ear buds and purchased this for him for Christmas. (I wasn't sure if they would be too bulky.) He loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoniqueB, That's great! We're truly delighted to hear it meets your brother's needs and expectations! The NB10 Wireless Neckband Speaker is great for more than just working from home. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you so much for choosing Sony! -Craig
Batting 0 for 3..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is used for the TV to help my wife hear it better. The sound quality is very poor. We paired it with our LG Smart TV so she uses this bluetooth and I can still use the speakers and I dont get blasted out. There is a constant echo between her and the TV. It cuts out if she walks into the kitchen or bathroom both are only about 10 feet from the TV. This was bought in replacement of the Sony SRS-NS7 Neckband Bluetooth Speaker/headphone for TV which cost $300. We had two of those and one set lasted a year the 2nd only 3 months. Both started emitting a high electronic sound and would not turn off.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great clear listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great listening. Sound is very clear.easy to install
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, we're glad you like the sound quality of our product. The NB10 Wireless Neckband Speaker is great for more than just working from home. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
A communication device that prioritizes comfort
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wearable headphone uhm speaker is not as weird as it sounds. They are actually making a lot of sense and look more natural than seeing people with headsets during online video conference sessions. I actually prefer these wearable speakers to my video conference headset for two reasons: Firstly, it is more comfortable to wear something on your shoulder than on your head. The device feels light. Secondly, they just work well. Unlike true wireless earbuds or headset that block your ears, you will get more sense of your surroundings when you use this device. Sony intended this device as a communication device for people who works from home, though there are many potentials of this device beyond being simply a work from home gadget. Initiating the device is as simple as charging them with the supplied USB-C cable and pairing them with your gadgets. The device can pair to multiple gadgets at the same time so you can connect your smartphone and your PC at the same time and the device will play audio whenever there’s an active sound being played in one of your gadgets. The battery is rated to last 20 hours so it should last an entire online video conference session for the whole day. However, none of my online video conference lasts that long to confirm it. The device does its job really well in picking up speaker’s voice. There’s a dedicated mute button, which is a really great feature when we’re using them for online video conference. Audio quality is good for this purpose. If you intend to use them for listening to music, sure you can. However, you can’t compare them to the listening experience of enjoying your full range speakers or your monitor headphones so the performance will surely disappoint audiophiles. The device is primarily intended to function as a communication device meaning the acoustic profile is not geared towards musical enjoyment. If you’re tired wearing your headphones when listening to music in extended session, this device can be a much more comfortable alternative but in no way that this device can substitute the acoustic performance of a very good pair of headphones. It’s going to be quality vs. comfortability. Also, being essentially wearable speakers, people near you will hear what you hear when you play audio loud enough with the device. So, privacy is something that you should consider if you intend to use it in a non-private space. The device has an IPX4 splash resistance rating meaning that it can endure splashes of water say that you are running in the park and it starts to rain heavily. Though the rating means that the device can endure heavy rain, it is not intended to endure exposure to water beyond 5 minutes nor can it be completely immersed in water. The splash resistance rating is still very useful because it means that this device is outdoor friendly. Overall, this is a very good product from Sony because it does its job well as intended.
I would recommend this to a friend - Pros mentioned:Weight
Couldn’t connect to smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked style & light weight. Disliked the inability to connect to a smart TV. 
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaniceG, We're sorry to hear that you are unable to pair your neckband speaker to your TV. Allow us help you resolve your concern. Does your TV have Bluetooth? How far are you from your TV? Kindly check the link below. There are few steps you can perform to fix the issue. https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432523.html
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Doesn’t work for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls off my neck when I’m doing gardening. It doesnt connect to my TV. Not for annactive person.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Queenie,
We are really sorry if our SRSNB10 didn't live up to your expectations. This is certainly not the news that we'd like to hear from you. We truly appreciate your input with the fit of this wireless neckband speaker and we apologize if it isn't great for you. As for the Bluetooth connection issue, while we are not sure what brand/model of TV you have, you may follow the troubleshooting steps on this help guide link to isolate and hopefully fix the problem:
Unable to pair the neckband speaker with a BLUETOOTH device - https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432523.html
Should you need more information or technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
- Cons mentioned:Volume
not worth the discounted price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw a similar review of this speaker and thought the person was exaggerating, but these are a HORRIBLE set of speakers. I can barely hear what anyone is saying. I have to be sitting in a perfectly quiet space, and still have to actively listen because the max volume on these is so low. I wasn't expecting high quality sound because all I wanted was something to take conference calls on. I am returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi littletxlady,
Thank you for your review.
We are so sorry if the loudness/maximum volume of this Wireless Neckband Speaker didn't live up to your expectations. This is definitely not the experience we wanted you to have on our premium product. If you still have the unit, please refer to the steps below to troubleshoot this problem:
The loudness as well as the sound quality of our SRS-NB10 will depends on the source that you're playing and audio device that you are using. You can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. You can also play and pause when listening to music. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.
For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume
Should you need more assistance, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and your feedback, and thank you so much for your purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Lightweight and comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I’ve had a neckband speaker. I have to say I am impressed and pleased with the Sony Wireless Neckband Speaker. The Neckband speaker comes with a quick start guide, reference guide and a USB-C charging cable. The cable is very short, only 6” and the quick start guide is OK, but there are only illustration and no actual written directions. It’s easy enough to follow, but written words would be more helpful. The charging cable is too short to charge and listen at the same time. It could have been longer at least 24” like other items that come with a charging cable. The Neckband Speaker doesn’t come with an AC adapter either. For $149 Sony could have included a longer USB-C cable and an AC adapter. The Sony Neckband Speaker is light weight and comfortable. The band that goes on the back of the neck is made of a rubber type material and is very flexible. The only problem with that is if you sweat the band can get uncomfortable and irritate the skin. I use either a towel or scarf around my neck when I use it for exercise or walking. The sound is clear and the charge lasts for a several hours (approximately 20). I was able to listen to 2 full audio books on a single charge. The buttons are slightly raised making them easier to find. Functions include Power button, Microphone/mute button, Bluetooth indicator LED light and charging connection on the right side of the Neckband. On the left side are volume controls (- and + indicators), along with the play/call button in between them. The Neckband Speaker’s microphone is when the external noise isn’t too loud. The noise cancellation is better than using the phone or laptop speakers, but the person on the other side can still hear some background noise. There is no specific App for the PC or smart phones. There is a website that Sony provides in the quick start guide as a scannable bar/square code. From this site you can download a help guide in your cell phone documents folder as a .PDF file. The Sony Wireless Neckband Speaker has a built-in microphone for calls and gaming. It worked well with my cell phone and laptop. It works well when there isn’t much background noise, but if there is a lot of noise (children playing, people talking, TV on, etc.) it’s harder to hear the call. The person on the other end of the call can hear background noise. I recommend it for its portability, light weight, and sound quality. For me it’s great for listening to my audio books. It’s a good Neckband Speaker for the price as compared to other Neckband speakers.
I would recommend this to a friend - Cons mentioned:Volume
Great concept. But LG Actives were better.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough. Any background noise will drown them out. Wish they had some volume to them. Guess I will have to go back to ear buds. Wish I could LG actives again. Offered a louder speaker and an ear bud option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyF, We're sad to hear that you are not impressed with the neckband speaker. This is definitely not what we wanted you to experience. Kindly check the link below :
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html There are steps you can perform to improve the sound quality and sound level of your device.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Game Changer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this! It has been a game changer! It syncs easily to our TV and I am no longer kept awake by the TV sound at night
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer, we're glad you are enjoying our product. The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing SONY! ~Earl
Worth The Money!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my neckband, great for doing chores around the house, especially if you have kiddos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyannJ! We are so glad to hear that you are happy with your purchase! Light and comfortable, this wireless neckband speaker is designed for all-day working. They fit securely around the neck and rest gently on the shoulders so you can keep wearing them when your work is done. Plus, the NB10 Wireless Neckband Speaker is great for more than just working - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thanks for the 5-star review and for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Clarity is awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Sony neck band speaker. Batteries life is great abd the sounds is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic! Thank you for the perfect star review, Kizewski! We are so happy to know that love your new SRS-NB10 Wireless Neckband Speaker. We are also thrilled to hear your satisfaction with its long-lasting battery life and exceptional sound quality.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.
Thank you for your purchase and for choosing Sony!
- Romeo
