Customer Ratings & Reviews
- Model:
- SRSNB10/H
- SKU:
- 6471736
Rating by feature
- Sound Quality
Rating 3.7 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Range
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, battery life, lightweight design, and comfort of the Bluetooth Wireless Neckband Speaker. Many appreciate the long battery life and comfortable fit, while some wish for improved bass and higher volume levels. The speaker's Bluetooth range and water resistance are also frequently praised. A few users found the fit to be less than ideal for certain activities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Not good for the reason i purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was not loud enough for my client to use. He didn't care for the way it fits around his neck.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanny,
We are really sorry if the volume/loudness of our SRS-NB10 Wireless Neckband Speaker didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For the volume/loudness, you can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.
For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume
I hope this helps.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.
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We value you, and thank you for your purchase.
Best regards,
Romeo
Sony Social Support
Great products - Awesome prices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy always has great prodicts and awesome prices !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carol4,
You made the right choice! We're glad that you are enjoying the performance of the neckband speaker. Thank you for choosing Sony!
-Ralph
Good value for money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I liked the product. Its easy to have it on your neck and no more hassle plugging earpods
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MDas! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony wireless speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless devices are not great you could hardly hear the music playing and they fall of your neck. For as much money I spent on them and there Sony you think they were worth the money, but sadly they are not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DorothyS, We are sorry to hear that the SRSNB10 did not meet your expectations. We'd love to get in touch with you and make this a better experience for you. In the meantime, please follow our help guide link on how to troubleshoot the issue https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Shuts down randomly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these but they have a serious issue. The headphones will shut off randomly right in the middle of a conference call. I am not talking about BT disconnecting. I am talking about it shuts off. You have to push the power button again to turn them on (you can tell they shut off because when you push the power button again, it says "Power On". Battery is at 90%, so its not a low power issue. This is my second pair and same thing. Sony support had me do a reset, but could offer no other help. I see reports starting to pop up of similar experiences. Since these are so new, I expect more reports will start rolling in. Being cutoff in a work conference call, is a serious issue.
No, I would not recommend this to a friendSatisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item!!! Loving everything about it!!! Thanks for everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neckbanbluetoothspeaker, Amazing! We're pleased to hear that you are enjoying your new neckband speaker. Light and comfortable, this wireless neckband speaker is designed for all-day working from the first meeting to the last call. They fit securely around the neck and rest gently on the shoulders so you can keep wearing them when your work is done—perfect for listening to music while making dinner or clearing up. Thanks for choosing Sony! Erin
