Customer Ratings & Reviews

Hi AnselA,

We're so glad to hear that. Thank you for sharing your feedback and for the fantastic 5-star review! We hope you really enjoy your Sony HTB600 soundbar, as it's known for its rich cinematic surround sound with Dolby Atmos and wireless subwoofer—making every movie night truly special.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Thank you for your feedback on the HT-B600, Applewatch. We're sorry to hear that you are experiencing difficulty with the volume levels when switching between channels and streaming services. This is not the seamless experience we aim to deliver.

We understand how frustrating it can be to constantly adjust the volume. In many cases, this is due to differences in how content creators mix the audio for broadcast channels versus streaming services. Our soundbars do have a few settings that can help mitigate this. You might find a solution by exploring the "Night Mode" or "Voice Mode" settings in the soundbar's menu, which can sometimes help balance volume levels across different content.

Your feedback about the volume inconsistency is very important to us, and we will be sure to pass it along to our product development team. We appreciate you taking the time to let us know about your experience.

Best regards,

Gus
Sony Social Media Team

Hi Noahmfs!
We are thrilled to hear you're loving the new soundbar.
It's awesome to know the HT-B600's powerful bass and clear dialogue are making a difference in your listening experience.

We truly appreciate you choosing Sony!
All the best,
Estefany

Hi BBshopper,

We're happy to hear your new BRAVIA Theater Bar 6 is a great upgrade for you! We understand that using the app for settings is an adjustment. Our newer products are designed with the "Sony | BRAVIA Connect" app to provide a more intuitive and comprehensive setup experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MercedesM,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re loving your Sony products and appreciate the outstanding experience it offers. Our team puts a lot of effort into delivering high-quality technology, and it’s great to know that it fulfills your expectations.

Thank you for choosing Sony and making today a great day!
DiegoV.

Hello there!
Thank you for your feedback! We are delighted to hear that the HT-B600 was easy to set up and simple to use.

This soundbar is designed to deliver rich, immersive audio with Dolby Atmos and DTS:X support, bringing your movies and music to life.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hi Mary,

Thanks for the 5-star review! We're so glad to hear that you think your Sony soundbar is amazing and that it provides a cinematic experience right in your home. The HTB600's ability to sound like a theater is thanks to its 3.1.2ch spatial sound, which includes up-firing speakers. These speakers bounce sound off the ceiling to create an immersive, three-dimensional audio environment that puts you right in the middle of the action.

Thanks for choosing Sony, have a great day!
DiegoV

Hi Joel,

Thanks for this fantastic five-stars review! We're thrilled to hear you're enjoying your BRAVIA Theater Bar 6. We appreciate you sharing your comments of the sound clarity which you find to be excellent and you feel it was a worthwhile investment—we really appreciate it!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi RhondaL,

That's wonderful to hear! We're thrilled that you and your husband are enjoying the BRAVIA Theater Bar 6 and that the experience was so easy. Thanks for choosing Sony!
-Eliab

Hi Scott,

Thank you for choosing Sony!

It's truly wonderful to hear that your experience with the HTB600 has been so remarkable, making movie-watching feel like a first-time experience. Your enthusiasm for the product is truly appreciated, and we’re delighted to know it has brought so much enjoyment.

Best regards,
-Fred

Hi m9vi3f7n,

It's wonderful to hear that you're enjoying your new BRAVIA Theater Bar 6! We're glad the Geek Squad was able to get everything set up for you so you can start enjoying an immersive audio experience right away.

Thanks for choosing Sony.

Best regards,
Eliab

Hi TinoM,

Thanks for your 4-star review of the Sony HT-B600 Home Theater System! We're really happy to hear you love the soundbar.

We understand your desire for dedicated bass and treble controls to fine-tune the audio. While the HT-B600 is designed to deliver a rich and balanced sound experience right out of the box, we know that personal preferences for bass and treble can vary.

We can recommend a few things, such as experimenting with the different sound modes on your remote. Modes like "Cinema" or "Game" often emphasize bass more, while "Standard" or "Music" might offer a flatter profile. See if one of these presets gets you closer to your ideal sound. and adjusting the soundbar's placement, as it can influence bass. Placing it closer to a wall (but not directly against it if it causes muddiness) can often enhance bass response.

We hope the information comes in helpful. Thanks for choosing Sony, have a nice day!
DiegoV

Hello RoseannH,

Thank you for choosing Sony!

We're beyond pleased to hear that you're enjoying your HTB600 unit! It's wonderful to know that it has exceeded your expectations and is performing well for you. Thank you for your positive feedback!

Best regards,
-Fred

Thank you for your feedback, MarkC.

We are very sorry to hear that you're experiencing sync issues between your HT-B600 and your television. We understand how frustrating it is when the audio doesn't align perfectly with the action on screen, especially when you enjoy the sound quality otherwise.

To help resolve this, we recommend checking the A/V Sync settings in the soundbar menu or your TV settings to manually adjust the delay. Additionally, ensuring you are using a high-speed HDMI cable connected to the eARC/ARC port can often fix synchronization lag.

If the issue persists, please contact our dedicated support team directly using the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi CarlosM, thank you for the amazing 5-star review! We're thrilled to hear the Sony - BRAVIA Theater Bar 6 is delivering that true theater-like experience at home. Feeling the bass in your seat and being surrounded by such immersive sound is exactly what this system was designed for. With its powerful wireless subwoofer, up-firing speakers, and Dolby Atmos support, it's built to bring every scene to life. Thank you for making Sony part of your entertainment setup! Regards, -Dominick

Hi AndrewA,

Thank you so much for that fantastic review of your Bravia Theater Bar 6! We're absolutely thrilled to hear that it's one of the best purchases you've made in quite a while.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello TechLover,

Thank you for this brilliant review! t's fantastic to know the Bravia Theatre Bar 6 is not only delivering an exceptional immersive experience but also enhancing your home with its great design! We hope you and your family are continuing to enjoy your new theater bar!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi Penny,

It is fantastic to hear! We're thrilled that your HT-B600 soundbar is a great match for your new Sony BRAVIA 5 TV. The HT-B600 is designed to integrate seamlessly with compatible BRAVIA TVs, offering features like Acoustic Center Sync and control through the TV's Quick Settings menu, which enhances the overall audio-visual experience. We're delighted that you're enjoying the full benefits of this pairing.

Thank you for choosing Sony, have an amazing day!
DiegoV

Thank you for your review, HenryR!

We are glad to hear that your HT-B600 Soundbar is functioning, but we are sorry to read that its performance seems to vary depending on the TV channel you are watching. This sounds like an inconsistency that might be related to the audio formatting of the broadcast itself (like Dolby Digital vs. standard stereo) or a specific setting on your TV.

We would be happy to look into this with you! Please consider reaching out to our customer support team so they can help troubleshoot the connection and settings between your TV and the soundbar to ensure you get consistent, optimal performance across all channels.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team