Customer Ratings & Reviews

Hi Steven, Thanks for sharing your review on the new Sony Bravia 9 soundbar. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi John,

We're very sorry to hear you're having trouble with your BRAVIA Theater Bar 8. That's certainly not the seamless experience we want you to have, especially when pairing it with a BRAVIA TV. A rebooting issue and connectivity problems can be frustrating.

We recommend trying a full power reset on both your soundbar and your TV. Unplug both devices from the power outlet, wait for at least two minutes, and then plug them back in, turning on the TV first, followed by the soundbar. You should also ensure that your TV's "Control for HDMI" or "BRAVIA Sync" settings are enabled, as this helps with the connection between the two devices. Lastly, double-check that you're using a high-speed HDMI cable connected to the eARC/ARC port on both your soundbar and TV.

If these steps don't resolve the issue, please contact us through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US so we can provide more in-depth troubleshooting.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JNP19,

We're sorry to hear about your experience. This is definitely not what we wanted you to go through. Kindly check the link below. There are steps you can perform to improve the sound quality. https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070985.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hello Doug,

Thank you for considering Sony products.

We sincerely apologize for the challenges you encountered during the installation process of the HTA9000 and the replacement model. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi RobertS, we are sorry to hear that the Sony - BRAVIA Theater Bar 8 did not meet your expectations. We are committed to improve our products so that they exceed our best consumer satisfaction, your feedback is very much appreciated. Thanks for considering Sony. Best regards, Dominick.

Hi Wpbracco32,
We’re sorry to hear that the setup process for your BRAVIA Theater Bar 8 was more complicated than expected. Your feedback is valuable, and we’d like to help make things easier for you.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the Sony BRAVIA Theater Bar 8.

Thank you for your patience!

Sincerely,
Maria

Hi RJWSR27,

Thank you for the review. We do apologize for the inconvenience. The sound quality of the soundbar will depend in the source and environment that you're playing. For sound quality issue, please check this artilce on how to resolve your issue.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/articles/00250222

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi SamiH, thanks for choosing and purchasing our product. We hope you are enjoying your new soundbar. We understand your feedback regarding the sound quality of our your Sony unit. Please try adjusting the sound quality of your soundbar. Sound quality adjustments can be performed on the remote control screen on the app or on the supplied remote control. Please follow this link for more details:

https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html?search=sound%20quality

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Microsoft365, Thank you for your honest review. We appreciate your feedback as can help improving our product. Thank you for choosing Sony! -Carl

Hi MichaelT,
Thanks for reaching out about your HT-A8000 soundbar issues. We can certainly understand how frustrating it is when a new product isn't working as expected.

We want to get this sorted out for you as quickly as possible. The best way to resolve this and get you proper assistance is to have our specialized technical team look into it.

Please contact our dedicated Sony Support Team directly. They have all the necessary tools to guide you through specific, in-depth troubleshooting steps.
You can find the contact options here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony products and for bringing this to our attention.
Warm regards,
Estefany

Hi RickyG,
Thank you for sharing your feedback regarding the HT-A9000 soundbar's connectivity issues with your Sony TV. We apologize for any inconvenience this has caused.

To address the connectivity problem, please follow these steps:

-Ensure that all cables are securely connected to the correct ports on both devices.

-Unplug the power cords of both the soundbar and TV, wait for a few minutes, then plug them back in.

-Reset the soundbar. Press and hold the Power button on the bar speaker for more than 10 seconds.
You can find step-by-step instructions here:
https://helpguide.sony.net/ht/208283c/v1/en/contents/117_Resetting_the_Speaker_System.html

If you'd like, you can visit this link for more steps to help resolve the issue.
https://helpguide.sony.net/ht/208283c/v1/en/contents/075_Troubleshooting.html

If the issue persists after these steps, we recommend reaching out to our support team for further assistance. You can contact them through our website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony and bringing this issue to our attention.
Sincerely,
Estefany

Hi Wango,

Thank you for reaching out to us with your concern. We sincerely apologize for the inconvenience you're experiencing with your Sony BRAVIA Theater 8 soundbar.

To enhance your sound quality, we recommend exploring the sound quality adjustments available on the remote control screen within the app or via the supplied remote control. For detailed instructions, please refer to this helpful link: https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html.

Additionally, we suggest checking for any available firmware updates, as these updates can often resolve bugs and improve performance. You can check for updates for your device here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a8000/software/00346076.

If the issue persists after following these steps, please consider performing a reset on your soundbar. For guidance on how to reset your device, please visit this link: https://helpguide.sony.net/ht/208283c/v1/en/contents/117_Resetting_the_Speaker_System.html.

If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Thank you for your patience, and we look forward to resolving this issue promptly!

Sincerely,
Maria

Hi MartinR, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of your new BRAVIA Theater Bar 8. We'd like to turn your opinion around regarding our BRAVIA Theater Bar 8. We recommend adjusting the sound quality of the unit by following this link:

https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html?search=sound%20quality

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony.

~Earl

Hi Ruh8n2, thanks for choosing and purchasing our products. We're sorry to hear that have an issue with your new Sony units. The HTA8000 is designed to provide a comprehensive spatial sound experience, but it seems that the mid-range and subwoofer output are not delivering the desired impact in your setup. Please isolate the issue by following these steps:

• Please make sure the 360 Spatial Sound Mapping is Enabled: On the remote control screen in the Sony | BRAVIA Connect app, navigate to Settings → Sound Settings → Sound Field Setting, and make sure that 360 Spatial Sound Mapping is set to On.

• Verify that the Sound Field is set to On and that the Sound Field Settings are configured correctly for 360 Spatial Sound Mapping.

• Proper placement of the subwoofer and rear speakers can make a big difference. Try different locations and run the auto-calibration feature if available.

• Test Tone: In the Sony | BRAVIA Connect app, you can select Settings → Sound Settings → Sound Output Check, and then select Test Tone to check if the sound is being output correctly.

Please follow these links for more details:

https://www.sony.com/electronics/support/articles/00343311?utm_source
https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hello DanielM,

Thank you for considering Sony products.

We’re very sorry to hear about the ongoing connection issues and the current problem with your HTA8000. We understand how frustrating it is to have a device that frequently loses connection and now won’t reset or repair.

To enable us to assist you more effectively and work towards a resolution, we kindly ask that you contact our support team via email at socialsupport@am.sony.com. Please include the following information in your message to help us better understand and address the issue:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hello PedroD,

Thanks for your candid feedback regarding the BRAVIA Theater Bar 8. We are truly sorry to hear that your experience with our product did not meet your expectations and that you were disappointed with the sound quality.

We take all customer feedback seriously, as it helps us understand where we can improve. It's concerning to hear that you had to max out the volume and that the performance didn't live up to what you’ve experienced with less expensive alternatives.

For future reference, our Theater Bars are designed to be calibrated and controlled through the BRAVIA Connect app, which optimizes the sound to your specific room and setup. We believe using the app would have significantly improved your listening experience.

We're sorry that you had to go through the process of returning the product. While we understand you have already found a replacement, your insights are incredibly valuable. We hope you will give us another chance in the future, and we encourage you to contact our support team directly next time so we can help you get the best possible performance from our products.

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hello RobertP, thank you for bringing this out to our attention! We’re sorry to hear that you’re having trouble controlling the BRAVIA Theater Bar 8. It’s great to know that the sound bar is functioning well, which suggests that the issue may be related to the installation. We’d be happy to assist you through this process! Please contact the Sony support team directly via phone or chat using the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht. We’re here to help! Sincerely, -Jenn

Thank you for sharing your feedback, PaulA.

We are truly sorry to hear that you are experiencing such significant performance issues with your HT-A8000 soundbar system, specifically that the unit only turns on half the time and that the subwoofer is not working at all. This is certainly not the high-quality experience you should expect from this premium product.

We understand how frustrating it is when a new product fails to operate correctly right out of the box, and we want to help you resolve this immediately.

The issues you describe—intermittent power and a non-functional subwoofer—often indicate a simple setup or connection error that can be quickly corrected. Please ensure the following:

Power Cycle: Unplug the soundbar and the subwoofer from the wall outlet for at least 5 minutes, then plug them back in and attempt to power them on.

Subwoofer Connection: The A8000 uses a wireless connection for the subwoofer. Please ensure the subwoofer is plugged into a functional outlet and is properly paired with the soundbar (check the pairing status light on the subwoofer).

If these steps do not resolve the issues, please contact our support team immediately at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht for live troubleshooting. They can walk you through the pairing process and determine if a repair or replacement is needed.

We apologize for this inconvenience and are committed to ensuring your sound system works perfectly.

Best regards, Gus, Sony Social Media Team