Customer Ratings & Reviews

Thank you for the fantastic review, JaskiratS!

We are delighted to hear that you find the HT-S60 system to be a great product at an affordable price! We always strive to deliver excellent audio quality and value, and we appreciate you noting that our product outperforms others in the market.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello DDAA,

Thank you for considering Sony products.

We apologize for the trouble you’ve experienced with the Bluetooth connectivity and app on the HTS60 model. We understand how frustrating it can be when these features do not work smoothly. Thank you for acknowledging that the sound quality is decent. To help improve the Bluetooth connection, please try the following steps:

Power Reset: Unplug the soundbar's power cord, wait a few seconds, then plug it back in to clear temporary malfunctions.

Proximity: Keep your Bluetooth device close to the soundbar to avoid signal loss.

Firmware Update: Ensure your soundbar’s firmware is updated to Version 1.064 or 1.065. You can find the update details here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s60/software/00353048

Reset the Speaker: If the issue continues, press and hold the LINK button on the wireless amplifier for more than 10 seconds. Detailed steps are available here: http://helpguide.sony.net/ht/2089/v1/en/contents/117ResettingtheSpeakerSystem_2089.html

Regarding the Bravia Connect app, we want to look into those specific errors to improve the interface. Please reach out to our support team directly so we can document your feedback and provide a direct solution: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
-Fred

Thank you so much for taking the time to share your experience with the HTS60, MAUREON! It is great to hear that you’re very happy with your purchase and found them to be a great value. Delivering impressive sound quality at an excellent price is something we’re passionate about, so your feedback means a lot to us. We hope you continue to enjoy your listening experience, and if you have any questions or want tips on making the most of your speakers, feel free to let us know. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi DonDaniel,

We sincerely appreciate you taking the time to share your experience and review of the BRAVIA Theater System 6, even though you ultimately had to return the unit.

We are truly sorry to hear that you encountered frustrating connectivity issues with both your BRAVIA 7 TV and your PS5, causing the audio to constantly drop out. We understand how disappointing it is when a product, especially one with an appealing price point, does not deliver the seamless performance you expect.

Your detailed feedback regarding the intermittent HDMI connection issues is valuable and will be shared with our product development team for review.

Thank you for considering Sony!

Regards,
Dominick

Hi ShastineC,

Thank you for the 4-star review and the feedback regarding the remote control setup on your BRAVIA Theater System 6.

We understand wanting to simplify your setup! You can likely use just one remote (your TV remote) to control basic functions like volume and power for both the TV and the sound system, provided your TV supports the HDMI CEC feature and your Soundbar is connected via HDMI.

To enable this function on your HT-S60 soundbar, please go to the following settings:

Settings > HDMI Settings > Control for HDMI > Set to ON

Once enabled, your TV should recognize the soundbar and allow control via a single remote. We hope this helps simplify your experience!

Thank you for choosing Sony.

Regards,
Dominick

Hi LeeW,

That’s excellent to hear! We are delighted that the BRAVIA Theater System 6 has enhanced your home theater setup. Thank you for recommending the powerful 5.1ch system and its immersive Dolby Atmos/DTS:X capabilities.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ChrisC,

Thank you for choosing Sony!

We couldn't be happier to hear that your HT-S60 soundbar delivers one of the best theater experiences—it means a lot to know it’s made such a strong impression. Thank you for sharing your experience with us.

Best regards,
-Fred

Hello CecileA,

Thank you for considering Sony products.

We appreciate your feedback regarding the HTS60. We sincerely apologize for any inconvenience caused by the lack of distinctive power in the design of the rear speaker.

Your feedback to enhance the product description is highly valued, and we are grateful for your insights. Rest assured, we will pass your comments along to our dedicated Sony team as we strive to continuously improve our products.

Best regards,
-Fred

Hi AntiaC,

Thank you so much for the incredible feedback! We love hearing that you feel like you're in a movie theater with the Sony - BRAVIA Theater System 6. We poured a lot of innovation into creating that immersive and cinematic experience, so your review proves it was all worth it. Enjoy your movie nights!

Thank you for choosing Sony.

Regards,
Dominick

Hi MikeB,

We're thrilled to hear you're very happy with the BRAVIA Theater System 6 and find it to be a great value. We truly appreciate you taking the time to share your positive feedback, especially since you're not a fan of surveys! It means a lot to us.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi BaltazarA,

We're pleased to learn that your Sony speaker system has been such a good fit, and thank you for sharing your 4-star rating. It's fantastic to know the wireless feature allows you to place the speaker wherever you like for an even better listening experience—flexibility goes a long way in creating the perfect setup.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Thank you so much for your fantastic review, BernotM!

We are so pleased to know you find the HT-S60 sound system excellent. We designed it with features like rich sound, powerful bass, and voice enhancement to deliver a truly immersive audio experience, and it's wonderful to know it's meeting your expectations.

We so appreciate your trust in Sony for your home entertainment—it means the world to us. Thank you for choosing us!

Best regards,
Gus, Sony Social Media Team

Hello Kris,

Thank you for choosing Sony!

It brings us great joy to hear that you're enjoying the HTS60! We designed it to be easy to use with solid features, so it's fantastic to know that we hit the mark for you. Thanks for sharing your positive feedback—we really appreciate it!

Best regards,
-Fred

Hi BolivarC,
Thank you for sharing your feedback on the BRAVIA Theater System 6. We're sorry to hear that you're not experiencing the desired sound strength, especially compared to your TV's built-in speakers.

To enhance your audio experience, we recommend trying the following adjustments:

-Use the supplied remote control to cycle through different sound modes. For that, press the "SOUND FIELD" button.
-Press the "VOICE" button on the remote to emphasize dialogue, making it clearer and more prominent.
-Perform Sound Field Optimization: This calibration process adjusts the system to your room's acoustics. Access this feature via the BRAVIA Connect app.

For more details, please see this link: https://helpguide.sony.net/ht/2089/v1/en/contents/067_Sound_Settings_2089.html

Thanks for considering Sony and sharing your thoughts.
Warm regards,
Estefany

Hi MichaelP,
Thanks so much for sharing your experience with the HT-S60. We’re glad to hear you’re enjoying the sound quality, but we’re sorry about the remote and system hiccups.

For the issues with the remote causing unexpected changes or crashes, here are a few things you can try that might help:

-Try replacing the remote’s batteries, just in case a weak signal is causing misfires.

-Unplug the soundbar and subwoofer from power for about a minute, then plug them back in.

-If you have other devices nearby that use IR remotes, see if turning them off or moving them helps.

-Ensure your HT-S60 is running the latest firmware: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s60/software/00353048

-Perform a factory reset of the soundbar and subwoofer, following these instructions: https://helpguide.sony.net/ht/2089/v1/en/contents/117_Resetting_the_Speaker_System_2089.html

If the above steps do not resolve the issue, contact Sony support for further assistance.
You can locate their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony and for bringing these issues to our attention.
Warm regards,
Estefany

Hello TylenaS,

Thank you for considering Sony products.

We are truly sorry for the frustration and inconvenience you’ve experienced with your HT-S60 soundbar. It is disheartening to hear that what should have been an immersive home theater experience has been interrupted by popping and distorted audio.

Your experience is very important to us, and we sincerely apologize that we have missed the mark—both with the product itself and with our previous support efforts. We understand how disappointing this has been, and we want to work toward making this right for you.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

Name:

BestBuy Username:

Model Number:

Description of the Issue:

Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi RochM,

We’re sorry for the frustration and any confusion regarding the setup. While the BRAVIA Theater System 6 features wireless connectivity between the main unit and the speakers to eliminate cables running across your room, each individual speaker and the subwoofer still requires a connection to a standard AC power outlet. If you are having trouble syncing the components wirelessly, we recommend using the Sony | BRAVIA Connect app to guide you through the initial pairing process and ensure all firmware is up to date.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Themusicman, we sincerely apologize for the issue you're experiencing with your HT-S60 home theater system, especially so soon after purchase. It's definitely not the experience we want you to have with a new Sony product.

For direct assistance with this technical issue and to explore solutions, we recommend contacting our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
They're best equipped to diagnose the problem with your rear speaker's right channel and guide you through the next steps.

Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany