Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,180 reviews
  • Rated 1 out of 5 stars

    Easy to use but very very noisy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got that product at a good price but sometimes u get what u pay for. The noise in the background while your talking is very annoying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head set

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plan on returning due to the poor reception hearing others talk as well as they can't here me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There are cheap me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the brand but this product is not so good I wouldn’t recommend it The mic is not good and the plastic feels really cheap

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Angelica! We regret to hear that it failed to meet your expectations. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Sony bluetooth

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People were having hard times listening to me when I connected to the bluetooth. My voice was echoing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your Money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with the hopes of it being good and the added bonus of not always having something in your ear. Sound quality is bad on both ends.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working properly after 3 months. I can barely hear anything now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I expect Better Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont really like it...poor quality...never use it as a bluetooth...you can not hear the people .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It sucked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By the end of the week of purchase the right side didn't work. I was surprised because Sony is a good brand. But not with this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read before buying

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When walking the sound on the other end is muffled. Sit still for it to be a clear conversation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for Four Months

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about four months then stopped. Purchased Bose to replace it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used other wireless headphones and these were the worst by far. Returned them within 14 days!!! Would never recommend them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Panthermom12, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 1 out of 5 stars

    Stopped working after a month

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return these after a month. Don't know if something was wrong with battery but was not able to charge them again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke only after 3 weeks had to go back to store and get new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weak microphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to pretty much yell for the person on the other end to hear. The microphone is very weak in this headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    EWW!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I splurged on these spending $60 only for the set to have the worst mic ever! I will be returning immediately.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MetalBarbi!

      Thank you for sharing your feedback about these headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    Very poor quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality in volume in earpieces also mic very poor quality. Surprising sony usually has great e lo electronics

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you're on the phone talking. The other person can hear all the noise in the background. It is just not a good product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raw1, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin sony_US

  • Rated 1 out of 5 stars

    Not a good headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After half an hour of use you have to connect the Bluetooth again. This is not actual sony brand. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are horrible. The quality is terrible and other callers cant hear you on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think the quality would be better. They don't last and you will have to return them

    No, I would not recommend this to a friend