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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,180 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Ehh just ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect to listen to a device. The microphone seems distant and others can’t hear me well. It also seems to disconnect a lot despite being next to my phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Newer model not as good blocking out sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good and stay charged for over 15hrs. But not as good blocking sound out as the previous model of Sonny that they quit making.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and was easy to set up via Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Music lover.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item! Great buy, easy to use, sound quality ok.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    LISTING MUSIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT FOR LISTING TO MUSIC AT WORK AND FOR TRAVELING

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over all head phones for the money and great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic Sony wireless headphones for a teen or beginners.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music but bad for phone calls; has an echo

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quLity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones sound quality is great for the price. One flaw is the way the war buds do be good if they could be a bit more hidden as far as the wire part. Other than that they are great good purchase would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great sound great completly hidden under my hoodie

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bluetooth work okay. The only thing I would recommended is that the pieces that goes in your ear doesn't hang. That makes it easy to damage. However, they do have pieces that allows you to pull them in, just be careful while doing so. Other than that they are clear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Inexpensive But Worth Every Penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy the $299 model but it was just too much but this model exceeded my expectations. Now, I’m wondering if this $39 sounds this good, how much better is the $299 one? I’m saving more money. Thanks, Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Neckband Headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great neck-band blue-tooth wireless headphones. I use these for music and receiving phone calls on the go. Works great and long battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the price but the over all quality was on the lower side. They only held up for about 8 months of continuous play. They started to fall apart at 5 months where I had to use take to hold them together. I guess you get what you pay for at $40.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not as good as others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset will not hook up to multiple units at the same time.. Having a serious problem w the rubber earbuds falling off every other day. Soynd quality satisfactory. But i have heard better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity, Volume

    Rated 2 out of 5 stars

    no no no

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not satisfied with this product, had to return it, loses connection, low volume, loses connection, static, loses connection

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the quality I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones after my old pair mysteriously disappeared. I decided to go with the more expensive Sony ones since I’ve been using a $15 pair I got at Walmart two years ago. After two months of use, I can definitely say I’m very disappointed in these. The sound quality is only as good as the cheap pairs I’ve owned, which is a major disappointment. When I try to watch YouTube or listen to podcasts via my iPhone, the sound is either off from the video, or the sound skips and cuts out every 5 seconds. Also, once you connect it to a device, you cannot connect it to another device without resetting the headphones which requires you to turn them off, hold both the pause and power button for 10 seconds and then turn them back on. If you want to change devices back to one you’ve already connected to, you have to go into the settings on your phone, computer, iPad, etc and “forget the device”, reset the headphones, and then reconnect the two like you just took them out of the box. This is very frustrating and not something that you should have to do when you have bough a $60 pair of headphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gotta say first that the battery holds a long charge. People do seem to have a difficult time hearing and or understanding me but I can hear them well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice for casual user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is very clear, I don't like that it turns off on its own. I have missed many calls because phone was on vibrate and headset had turned off. Once turned on it should not cut off by itself

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially purchased these and had an issue. When I returned them, I purchased a different brand. Ended up repurchasing these. Sound quality is good. Wish they have retractable ear buds! Overall, they work really well and are easy to pair.

    I would recommend this to a friend