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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,180 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these . They hook up easily and I hook them up to everything in my house. My tv, my phone, my iPad etc...... Then I can go anywhere . I never lose them and often forget they are hanging around my neck. Good price and excellent sound!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to use with my tv I’m a bit hard of hearing and this allows me to control my volume without bothering everyone else in the house. The device onced paired up -always links up and recharge works easy and long time between charges

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Great for talking on the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how you don’t know or feel that it is behind your neck and can talk on the phone while charging your phone. But, as far as listening to music, I do not think it is a good headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Superb performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this device 4 days per week and only need to charge every 2 weeks. Automatic shut off while inactive. I can walk up to two rooms away and still have an excellent connection. I like that it alerts me with vibration with an incoming call.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a class A driver so I need something with long battery life. You get about 15-18 hrs on these, they are king for consuming media. They are terrible for talking on the phone, but for the price and long battery life. They are still the best option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Noiseie bug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like them because thay did not contrack in and out and you heard all the noise in the back ground . i did not like them thay wad too price 79.00 dollare ans the next week and half went back in the store and thay wad49 dollars.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not made for TV use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted the convenience of ear buds instead of big ear phones to listen to the TV. Need higher volume due to hearing loss. Would not go loud enough.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I have tiny ears and most headphones won't stay in my ear. I highly recommend if you have the same issue. Plus the sound is awesome. Its definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Bluetooth!! The are really comfortable. I always use them. The only thing I hate is that I am always losing the little rubbers other than that I love them. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    They’re ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product overall is ok. The material feels cheap. They are very light so you do not feel them on your neck. I don’t like that the ear buds hang as they get hung up in everything

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A good economic head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this headset for a few weeks now and really appreciate the quality of the sound. I use it on a Samsung tablet and an Dell laptop. Easy hookup and operating for me. Just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a well made set of earphones. I’m a construction worker so you know these have taken a beating. So trust me when I say “well made”. The battery life is a plus! It says 20hrs and it has lasted me a couple times too that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello its Mohamed got this headset from Best Buy at Shady Grove Gaithersburg,MD Karen helped me out to pickup my Galaxy watch and help me find what I needed I am thankful for her help Sincerely, Farbod.YazdaniSarvestani

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are easy to keep trap of. Easy to operate. Sound quality good. Need to move mic side of gadet to the right side of head during driving, as seat belt rubs on the microphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    life saver

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I USE THIS FAITHFULLY FOR MY PHONE CALLS WHILE WORKING AND WHEN I GO ON MY DAILY MORNING & EVENING WALKS, SOUND Quality is excellent, charging time is also wonderful. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you looking for something keep the battery more than 13 hours go for it .after 2 years still working like brand new and never had problem with it. Very satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Shosho! That's great! Good to know that you're having a great time using the headphones. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Love them!! Love that they are wireless. Can't lose them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset out there

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headset ever I use it instead of my big noise canceling Over the ears big ones I bought ! Easy to use , carry charge , operate and the sound is awesome Buy them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great tool for business voice communications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this holds a charge for a very long time! The vibrate feature is awesome to let you know you are getting a call without the earbuds being inserted. Glad I lost my old one so I could have this upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not the best but they’ll do.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay sound quality and great battery life but the music skips or seems to disconnect from the headphones pretty often.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jserpas!

      We regret to hear this issue: You can resolve this issue by following the guidelines below:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00097458

      Regards,

      Jay Sony_US