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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,180 reviews
  • Rated 4 out of 5 stars

    These earbuds were very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony ear buds worked very well. I liked the volume control right on the side. Other earbuds require you to tap on the ear which is very annoying. The price was good. Pairing with my Dish Hopper is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Partner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have used for the in the last 17 years of many different brands over the years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones was good, but I did not like that it was stiff around my neck. I wanted them to be loose like the Bose. I use my headphones all day for work and I really need comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Senior citizen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is fantastic. I do not have to worry about losing it. It connects to my computer, and I have no problem hearing it very clear. I have no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just What the Doctor Ordered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great!! needed them for a specific airline which did not have jacks for the i-phone; thus i purchased 2 laptops where using these made life simple

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Phone call audio quality is terrible

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing I like least about it is the audio quality during phone calls - it's terrible! Non-phone call audio quality is just fine, but not good enough to justify the price. Naturally, because of how it's designed to be worn, it doesn't stay in place well if I'm moving around a lot while wearing it (doing yard work, etc), so I can't downgrade it too much for that - it should be obvious that it won't stay in place well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this headset. She uses it every day to and from work and also while she is at work. The Sony is pricey but is well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Did great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work construction so im surprised they lasted over a year, good sound and long battery just needed a lil more durability and it is a 5 Star

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great headphones but not for hard wear and tear.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren’t retractable so I couldn’t keep them as I work outside in heat every day. Great sound quality just not what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she is really loving this headphones. I will reccomend it to all my coworkers at the construction

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound and controls

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls are good and easy to use, but the design is cumbersome, as the band gets turned to the side frequently, and the earbuds do not retract. Not bad for the price but would not buy again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellet battery life and sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on these headphones will lasts for about 9 hrs. They isolate noice better than stock headphones. Bluetooth range isn’t great, I can place my phone on the table and move around freely. Also, great for the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for motorcycle riders.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in order to listen to music while riding my motorcycle. The size of the buds is perfect and the sound quality is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these, one for each child. It fits one of them perfectly and the other I had to return for a different model that sits in her ear better. I recommend getting earbuds at Best Buy where you have the option of returning them if they don’t fit well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound! Cheap price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bluetooth headphones for the price. They sound better than my beats and AirPods. Seriously! They’re just not as attractive but function really good in terms of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite Bluetooth headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite Bluetooth headphones. They are lightweight and have very clear sound. I use them for talking on the phone and listening to music.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great for an active life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it in the water exercise classes jogging or walking the dog they are comfortable around the next and sound great

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    I am happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good but the voice does not go loud enough I would like it if I could make it louder and they spin when you are doing things like crosstraining

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very Convenient

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an impulse buy and I'm happy I got it. The battery lasts super long on these as far as talking on the phone goes. I haven't used them to listen to music yet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Try before you buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony generally has amazing products, but this one might need a bit more time in development. The neckband is very stiff, not large enough for most people, and sticks straight out in front of you when wearing them. I didn't even bother listening to them as I knew within the first 30 seconds that I'd never make it a day before returning them. If these do fit you, the battery life looks to be fantastic and it is one of the few aside from LG that have some sort of cable management.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElementPB,

      Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.

      We appreciate your time sharing this feedback.

      Regards,
      Zac sony_US