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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,180 reviews
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the product for a week now, so far no complaints. I use it with my iPhone, it vibrates when I get calls, I can answer & end calls with one button. I can also pause & play my music, turn volume up & down. The complaints I have aren’t even worth mentioning.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift ideas

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line head phones got them for my dad and it’s great he can’t loos them since their around his neck the quality is great to the sound no feedback or echo

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i thought these headsets were awesome, good sound easy to connect then 1 day after they were returnable...nothing the headset will not connect to not only my phone (android) none of the other phones (iphone) I would not recommend this headset because i am out $40 bucks, these headsets just stop working...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Really Sony?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would've been more satisfied with this headset, but I was mistaken! Connection is very choppy, and sound is subpar for the Sony brand.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    General

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item it holds a charge longer than the previous Bluetooth headset and it has a longer signal connection than the previous Bluetooth headset.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this product for about a month and there are no problems so far. I say it that way because often headphones, regardless of what brand, stop working on one side after a short amount of time. I made sure I got the 2 year replacement plan just in case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mystus, We appreciate your time sharing this feedback. We are glad that you chose Sony. Once you encounter any issues with this unit, you can contact us at [email protected]. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that they hold a long charge. I received these as a gift and wasn’t sure if i was going to like them. You need to get use to it grind your neck once your past that they’re fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not worth the money paid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powers off during the day often. Reception to person on the phone is below average. Static if touched on each end. Does sound good to movies or music.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift and they were loved. Worked great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as Christmas gifts for my dad and father In law. Both active people. They love them! Easy to connect to device. Only thing I wish they had were the magnets to hold the buds onto the device rather than dangling when not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these Sony bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy to have purchased these!! I love that I can use them at work and my coworkers cannot hear what i am listening to! I can still hear what is going on around me which is also a plus!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connection, sounds tinny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this for work, needing to upgrade from wired earbuds to wireless. I wanted to buy beats, but then the frugal side of me saw these on sale and having overall great experience with Sony audio products, I was excited to get these. However as soon as I tried these I regretted it. The audio sounded tinny, it was skipping and acting like it was having issues connecting, then low and behold it disconnected from my phone. I tried it again with my iPad, thinking that maybe the issue was my phone, did it again on the iPad. Then tried it with my laptop, same issues. Needless to say, I returned these and just bought beats instead.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mksmith2, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my older bluetooth head set for this and I'm glad I did. The sound is a lot better then the older one, loudness and quality wise. They fit nicely in my ears and are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best pair ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset to have. The clarity and bass these have are awesome if you love music. Calls are clear also. Been almost 2 years and still sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I like them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them! It’s responsive, I can be heard and I can hear very well through them. I’ve been told about wind noise when I’m in a vehicle with a window down. That’s about all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting headphones for sure. However sound quality on the other end isnt the best. Consistently told im mumbling and im not understood.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shocked by prices on earplugs. Found this one within budget. I thought I couldn't go wrong with a Sony product and... I was not disappointed. Great sound and long lasting battery.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great headphones for music and speaking!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for her birthday. She loves it so much. It’s very clear, easy to use and maneuver, and fits very comfortable into the ear. I would recommend to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the direction of an on line chat, I purchased this wireless head set to go with our new 75 inSony. However we have been struggling in our effort to get them to work. I want to wear them, when others watch TV with me. However that's not how it works. It's all or nothing. If I use them, nobody else can hear. So we are still trying to figure it out. the sound is not high quality , but it is somewhat acceptable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    On my second pair...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great however the first pair only lasted about a year with daily use. I’ve had other headphones last longer with no issues so I’m slightly disappointed however I’m giving them a second chance.

    No, I would not recommend this to a friend