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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,180 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great hearing, communication earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for talking, listening and Bluetooth with car. great sound, very happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding speakers and sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony headphones have incredible sound, and they are reasonably priced. I would recommend them to anyone who's searching for a cost-prohibitive alternative to Bose or Beats by Dre.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headset is exactly what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headset. I previously purchased a headset that would only charge for 3 hours. I make it through my whole work day plus the part of the next day one one charge. Love then

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong bluetooth signal with latest specs, great overall quality. It talks to you: "Power on, bluetooh connected, power off, etc." Long battery time before recharging. Just get it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about Sony headphones, but the sound is good. Easy to set up. I had LG before, hated the sound. Sony was a way better sound. Great value for headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Will buy again.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one I wanted and therefore I am happy with it. These are bigger than the regular earpods, but I wanted something that lasts more than 5 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headsets I've had. Great quality, sound, and battery power. You can clearly hear the other person without and interference. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. My work days are usually pretty long and the headphones last me 2 12-14 hour work days. Honestly that’s pretty sweet. I’m really happy with this set

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'VE BEEN LOOKING 4U

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED IT AS A GIFT TO MY SISTER. THE FACT THAT IT HANGS AROUND HER NECK GIVE A GREATER CHANCE SHE WILL NOT LOOSE IT AS SHE HAS OTHER ONES THAT JUST HANG IN HER EAR (THE WIRELESS ONES)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fantastic sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great i hate i dropped them somewhere and couldn't find them :*( but im going to get them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony - C400 Wireless Behind-the-Neck In Ear Headph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance, I thought that the big "tips" of this headset would feel like a horseshoe around my neck. But I am pleasantly surprised that I do not feel it at all once I wear it. Things I love about this headset: (1) The headset adapts to my ear without the "pull" you get with other Bluetooth devices. The battery and controls are housed in the tips, which balance things well. (2) You can remove the headphones without fear of the headphones getting out of the neck (ideal for exercise). (3) Power on / off / pairing is fast and infallible, with a nice female voice speaking to you. (4) The controls are easy to reach and intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love wearing these when working out or driving for hands free talking. the sound quality is awesome wish i would have got them sooner

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a very reputable company, you would think these headphones would be superb and great quality. THEY ARE!! These headphones are the best I purchased yet!! Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones . they have lasted me for a while longer than my other ones and i work in the oilfields so these are a must have

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for price!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black in November 2019. The sound quality is ok but the microphone is very sensitive and it makes a lot of noise when it rubs against my collar. The earphones disconnects completely if you walk 15 ft away. The charging port is difficult to find on the earphones because of the sleek design and the cover is the same texture and color of the frame. The earphones were hard to sync with my phone during initial hook up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for music not for calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for phone calls and music. Music sound is great. Phone use isn’t great. Sounds like there’s an echo. Had to return them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best headphones I have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed some wireless headphones so I could listen at work. I found these while looking for others...They last for days without having to charge them....they r well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    This Product Is Currently Not Working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony, I am upset with you regarding this product. I purchased these in August and here I am in November and they won't even power on. I started getting a mysterious purple indicator light on them about a month in and when I would go to charge them the whole headset would just vibrate non stop until it was being unplugged as if there was a faulty battery or charge. I paid it no mind and coughed it up to coincidence because after all this is SONY! A great product for sound...Well it happened maybe 4 times after that and then I started to get a little worried that maybe something could be wrong with the headset and low and behold here I am in November the same thing happened yesterday witht he vibration. I went to charge the headphones and they did that vibration thing again and I decided to let it just do what it does only to comeback and find the battery fried and the headset is unusable. Won't even charge nor cut back on. Not sure what the hell happened, but these headphones were not as special as I thought they were. Totally disappointed with my purchase at this point. Please don't buy, you've been warned

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept buying "beats" headphones for double the price every 6 months because they kept breaking, I bought this sony headphones and they work just as good and they last longer!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound easy to carry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been used it for so many years and it works very good. Great sound and easy to carry over the neck. Bluetooth and everything works excellent

    I would recommend this to a friend