Customer Ratings & Reviews
- Model:
- WIC400/L
- |
- SKU:
- 6029026
Customer reviews
Rating 3.9 out of 5 stars with 2180 reviews
(2,180 customer reviews)Rating by feature
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For under $100, it has worked great. It does not take long to charge it. When answering calls, the button to receive calls is easy to locate while wearing the headphones.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great on the second try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought another brand first and they were terrible so we took them back and replaced them with these and she loves them, Easy to use and they sound great.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Ear headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Durable, work outdoors. Great product . I would definitely recommend the headphones
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Cons mentioned:Volume
Rated 2 out of 5 stars
Sony - C400 Wireless Behind-the-Neck In Ear Headph
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so-so. I prefer the over the neck feature opposed to the direct in-the-ear, however, the biggest letdown is the volume... On phone connectivity it's not bad; on device connectivity it's horrible. Tablets, computers, etc. ALL have terrible volume control. It's like wherever this device sets it you cannot I crease ery much at all. So,,use it for phones only. SMH.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
No, I would not recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Yes they do work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Less filling. Battery lasts a long time. Your phone battery will die before the headphones do.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Good work headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on the ears for extended wearing. Doesn’t hurt when on or when you take them off.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Lifetime weight great sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight great sound quality no worry about loosing them. Had to buy another pair fir my spouse
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend Rated 3 out of 5 stars
Possible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was good due to price match guarantee with AMAZON...I do think the cords should have been made to be retractable to avoid pulling the cord out..Sometimes it sounds like background noise when moving the headset around. Other than that they do the average to assist me with being hands-free..
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Head set works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great, no drops in sound at all, haven't tested the range of the device yet. But overall i really enjoy this headset.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Good sounding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great sounding earbuds, but a little heavy and can be awkward to charge. A longer cord would help
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White
I would recommend this to a friend - Pros mentioned:Battery life
Rated 3 out of 5 stars
It has some good advantages and bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use longer battery but sometimes hard for other parties to hear there is static or muffled sound
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sounding headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase two of these headsets for my sister and niece. They loved them and express how great they sound when talking on the phone and listening to music.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend Rated 2 out of 5 stars
Not yet
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality product. The pubs was falling apart.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a great experiment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying out new headsets because Best Buy no longer offers replacement plans on the LG Tones. These awful for music to me and the phone call quality was poor on the receiving end. They didn’t even get perfect on one aspect of a Bluetooth. I only gave two stars because I liked the controls and the price range wasn’t bad. Wire broke on one side and replaced within a month.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
No, I would not recommend this to a friend- Pros mentioned:Comfort
Rated 3 out of 5 stars
Okay product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable for wear, I wish it had the retractable headphones, quality of sound is okay
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
No, I would not recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Good and simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! Bought for my mother, simple to operate and she is happy. Battery life is good also, lasts the entire day.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Behind the neck earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice…easy to use…good quality I like having the connection to the bud.. Won’t lose them.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Decent headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have decent sound quality, and mic is very sensitive. Dislike the hard non flex band.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable and great for the price. Bought for elderly mother in law, easy to use.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friend Rated 3 out of 5 stars
Breaking down after 1 yr & 3 months after purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband and they were great! Fast forward 1yr & 3 months later, the headphones are shutting down even when fully charged, the headphones do turn back on manually but will shut off randomly again. Funny though, the headphones started breaking down a mere 3 months after the warranty expired. Ultimately if you decide to purchase these headphones know that they will only last you about 1 yr.
This review is from Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rain, We regret to hear about what happened. Please follow the troubleshooting steps on this link to resolve the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204483 If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam






