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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 2,180 reviews
  • Rated 4 out of 5 stars

    Good wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For under $100, it has worked great. It does not take long to charge it. When answering calls, the button to receive calls is easy to locate while wearing the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great on the second try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought another brand first and they were terrible so we took them back and replaced them with these and she loves them, Easy to use and they sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Ear headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely Durable, work outdoors. Great product . I would definitely recommend the headphones

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Sony - C400 Wireless Behind-the-Neck In Ear Headph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so-so. I prefer the over the neck feature opposed to the direct in-the-ear, however, the biggest letdown is the volume... On phone connectivity it's not bad; on device connectivity it's horrible. Tablets, computers, etc. ALL have terrible volume control. It's like wherever this device sets it you cannot I crease ery much at all. So,,use it for phones only. SMH.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Yes they do work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Less filling. Battery lasts a long time. Your phone battery will die before the headphones do.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good work headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on the ears for extended wearing. Doesn’t hurt when on or when you take them off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lifetime weight great sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight great sound quality no worry about loosing them. Had to buy another pair fir my spouse

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Possible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was good due to price match guarantee with AMAZON...I do think the cords should have been made to be retractable to avoid pulling the cord out..Sometimes it sounds like background noise when moving the headset around. Other than that they do the average to assist me with being hands-free..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great, no drops in sound at all, haven't tested the range of the device yet. But overall i really enjoy this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sounding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great sounding earbuds, but a little heavy and can be awkward to charge. A longer cord would help

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    It has some good advantages and bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use longer battery but sometimes hard for other parties to hear there is static or muffled sound

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase two of these headsets for my sister and niece. They loved them and express how great they sound when talking on the phone and listening to music.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality product. The pubs was falling apart.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great experiment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying out new headsets because Best Buy no longer offers replacement plans on the LG Tones. These awful for music to me and the phone call quality was poor on the receiving end. They didn’t even get perfect on one aspect of a Bluetooth. I only gave two stars because I liked the controls and the price range wasn’t bad. Wire broke on one side and replaced within a month.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Okay product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable for wear, I wish it had the retractable headphones, quality of sound is okay

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! Bought for my mother, simple to operate and she is happy. Battery life is good also, lasts the entire day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Behind the neck earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice…easy to use…good quality I like having the connection to the bud.. Won’t lose them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have decent sound quality, and mic is very sensitive. Dislike the hard non flex band.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and great for the price. Bought for elderly mother in law, easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Breaking down after 1 yr & 3 months after purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband and they were great! Fast forward 1yr & 3 months later, the headphones are shutting down even when fully charged, the headphones do turn back on manually but will shut off randomly again. Funny though, the headphones started breaking down a mere 3 months after the warranty expired. Ultimately if you decide to purchase these headphones know that they will only last you about 1 yr.

    I would recommend this to a friend