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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,180 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend these headphones the one love to listen to music. The base is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music for days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many different sets of Bluetooth headphones and this one beats them all hands down

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing for working out and now that I am working remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item and and a great price. the sound is amazing on this!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great sound and the quality is good! Works in my plant where service is spotty

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister loves them because their batteries have a really long life time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must for gym goers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job, light and sounds and plays well. Can't hear anything but my music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, wish the headphones retracted but very good other than that small opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great workout headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with these headsets the sounds is great and they are sweat proof.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Plays Music but NOT the Best Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price your paying, your getting exactly that. These headphones are trash. They distort the music occasionally. The ear pieces are not long enough to cross ears (i.e; Workout purposes) and do not have anything to hold them or stop them from being pulled/tugged on. Occasionally none of the buttons work meaning you’re unable to pause, play, next track, back track or anything which can be pretty inconvenient when working out. I bought these only because my headphones broke (Insignia Brand after 2 years) and I needed something to hold me Over until my real Headphones came (LG Wireless). This was a disappointing purchase but for the price paid, I got exactly what I purchased.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good (not great) for music, bad for calls.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to hopefully be a pretty good set of wireless earbuds, but was immediately disappointed right out of the box. The call quality is not great in the sense that the feedback of background noise the mic picks up makes it uncomfortable to simply be on a call, even if nobody is speaking. Then, those on the other end of the phone say I sound like I'm underwater. I know its not my phone, as my other earbuds don't have the same issue. The only positive is that they are wireless and the music quality is not bad--It's good, but not great (bass levels are not good). I highly prefer the audio quality of my Beats earbuds any day, but since I spent way too much money for this Sony pair and in all honesty, I'm too lazy to return them, I've kept them as my gym headphones because I really don't care if they break at this point or get sweat on them. I'll use them until they break and then I'm never buying them again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great for music and to have a long conversation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the best. the sound it gives is very good and powerful. I love it..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connectivity

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it stays off for a while, it doesn’t auto connect to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great! Can hear everything!! Great price too!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound everything seen good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good sound and quality sound so far so good will see how long they last

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Killabee!

      We are happy to hear your experience with your Sony headphones. Thank you for choosing Sony!

      Regards,

      Vincent Sony_US

  • Rated 3 out of 5 stars

    Not the best that I've owned...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several pairs of neck-worn earbuds. I'm convinced that this style (versus the individual earbuds) are the best. Although the sound quality of these is fine, I get complaints from people that I'm on the phone with that they can't hear me well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not very satisfied with the headset. When it's not in use the earbuds poke me in the neck very uncomfortable and there is some feedback when speaking to someone. It drops connection a few feet away from the phone. I've had better connection with a cheaper hesdset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wireless

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product it don’t bother me on my neck like it’s not there

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it fit in my ears. I refuse to leave home without it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lovely

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones they vibrate when you get a call the sound is clear and nice

    I would recommend this to a friend