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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,180 reviews
  • Rated 3 out of 5 stars

    It's a decent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great for music and video listening but horrible quality for any phone calls. It would just be static that it would make you jump and feel like your ears popped or something.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product easy to use. Really enjoy going to the store.The associates are always friendly and go out of their way to help. Very happy with everything. Thank you for all you do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sketchy Performance - Frustrating Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've run indoors, on the treadmill with these headphones 3 times. The bluetooth connection on these headphones is is sketchy at best - constantly scratchy sound, and often just stop playing music. There are also random sound spikes while listening. One second its a comfortable volume - the next it instantly jumps to max volume for no apparent reason. It seems that the buttons on the inside of the "frame" of the headphones are very sensitive. The music often stops, while running, as if it has been prompted to ask a question. I think this is the result of one of the buttons touching up against my neck while running. Very frustrating. I didn't really want to spend $100+ on headphones, and these seemed like a reasonable price/brand, but I will be returning them as soon as possible.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonBurgandy, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 3 out of 5 stars

    Ear

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the headset for 6 month. One of the ears went out. I then got a replacement, this time it went out after 8 months. I decided to return and go with a different brand

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The buttons touch my neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons are on the neck side and it touches it. I am afraid it will get wet when sweating, I did not connect them to try them. I will return them. Can not recommend if I did not tried them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these would be a little higher quality being that they are Sony. Noise cancelled is not that great and they aren’t very comfortable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Kept disconnecting from my phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had completely charged headphones and connected to my phone. As i was using them they kept disconnecting from my phone and they were in range. I thought maybe they weren't compeletly charged so when i got home i charged them and as i plugged them in it wouldnt stop vibrating and i couldn't get it to stop. Hours later it finally did. Took them back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Worked well until

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well the first day. Really wanted to like it but the sound quality for calls were poor. Very poor. Music was awesome

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a Christmas gift. The recipient has lost dozens of those tiny in-the-ear bud wireless things, so this one, which sounds good but is not tiny, was just right

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but after just 1 month the speakers stopped working on both sides. I'm glad I got the 2 year warranty on it so no big lost on that one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely Horrendous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than a month these headphones started failing. They randomly turn on after I turn them off and then won’t turn off until the battery is dies. Was hoping to give 0 stars, but it won’t let me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my wireless headphones. When you pair them you must hold in the button until it flashes. You must also put one of the plugs in your ear so you can hear that it is paired. They have great reception and once paired they are awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Obviously defected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift to a friend online along with 2 year extended warranty in July 2020. Bluetooth would Not stay connected. She returned to it to the store and was allowed to exchange it and voided the 2 year extended warranty. They didn’t prorate it. Just used it and wiped it out no credit no nothing. So want is the point of buying a EXTENDED warranty. A piece of junk will hold up for 15 days

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to be sweatproof

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great headset, only reason for 3 stars is because mine quit working while I was working out. Keep sweat/water away and it should be a good option

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Errr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good for listening to music ONLY. I purchased these and returned them the same day because I could not make calls on them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not So Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones I've ever purchased. And at almost $50, expected a lot more. The only good thing about these is that they hang around my neck. Other than that.... The earbuds don't have a magnet or anything so when not in use, the just dangle below your chin for no reason. The sound quality was worse than listen to an old cd player. Sadly I couldn't return them because 1 week after I bought them the earbud wire ripped off while in my backpack. Sony makes some crappy products!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for music not so much for calls.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music and audiobooks, not great for calls. Several people said thst I sounded as if I was far away or just couldn't hear me well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the build and quality it was easy and works connecting also works with phones with nfc which is so cool I like to use these because it hang on the neck so it’s good for when I work out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a frantic rush of needing a new Bluetooth headset for the gym. Best Buy fulfilled my needs. I was lucky to get this item on sale of $30 cheaper, total was $40..Headset works and connects flawlessly for me. I would recommend this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There are better Brands out there

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other headsets, this one kind of stinks. Audio is a bit tinny and you can hear all sorts of noise if it rubs against your shirt

    No, I would not recommend this to a friend