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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,180 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Too much of background noice during calls.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Black" is good value for money when it comes to listening to music while traveling, however, it is not so good for calls. My team members used to always complain of the background noise when I would speak up. Thankfully Bestbuy has a very good return policy, so I returned it and upgraded to "Beats by Dr. Dre - Powerbeats³ Wireless - Flash Blue".

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    don’t last

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were great at first but stopped working after three weeks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    There are better option for call quality.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was good. Lacking in the call department. People on the other end of the call could hear the background noise more than your voice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought this for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hoped the kids would use these so I did not have to listen to obnoxious you tube videos all night, youngest child not using them, resorting to cutting off you tube privileges.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Good charge time but worst connection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in battery but the worst in connection. Always get disconnected while using. Horrible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really couldn’t fit in my ears. The sound is ok however. Just wish it was a little more comfortable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs better battery life

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would t recommend these simply because of the battery life. Plug them in to charge them take them to work and then by the time I go to the gym in the afternoon somehow the battery is down to 60% and then die in the middle of a workout. Might as well leave them at home if they aren’t going to be connected to a charger up to the second you use them or if your workout is longer than an hour. I’ve put up with it for this long but decided to write a review. Get Skullcandy if you have the option.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Vince!

      We regret that these headphones did not meet your expectation. We recommend following the suggested steps on the link below to isolate the issue.

      https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html


      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the sound quality was poor and they were not comfortable to me. The battery life was great though. I ended up returning them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pyro3753, We regret to hear that your device's performance failed to meet your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    These are great except for one big thing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony needs to design it so the earbuds have a place to store in when you are not using it. If they are not in your ear and around your head, they get tangled into everything.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wukyu

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FYI he usidjsbdyhsus hddud shshydy Sydney Hdw syeyey study’s teteyet egegey whetted egeyeye eyeyeye Sydney’s stysysybeyy yyee heheue hush’s

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this headphones they were too flimsy plus you could hear everything around you and you could hear the actual plastic on your conversations

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not the best but ok for the price. I have had better bluetooth devices this was the cheapest. I needed this for my job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets disconnected when I'm driving. Bought for when I'm driving since I have an older vehicle model that has no bluetooth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you get what you pay for. Purchased these as a Christmas gift for my mom, & they stopped working after a few weeks. Best Buy replaced them with no problem, but still.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones lasted me 4 months. Now i cant get no audio on one side. Quality was ok, comfort level was decent, overall it was a product that did its job while it lasted.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for listening to music and watching movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for listening to music and watching movies nothing else...when someone calls you. Ypu sound like a robot and very very low

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Quit working after 5 months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not last more than 5 months. Purchased on sale at Christmas but didn't give to my daughter until her birthday in February. One side went out in May and then the other side the end of June. They were comfortable and had good battery life but, again, they just didn't last.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works better & is much sturdier than others I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several kinds including @4 LG brand headsets and I was a little skeptical from the design but when driving it isn't hard for others to hear me and the design makes it sturdier than the other ones previously bought.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have the magnets to keep earpieces together when not in use. Very inconvenient. Hard to answer when they get tangled in everything.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth earphones are good not great. Will do the job. The only annoying thing other that the sound is the wires get in the way after a few weeks. The locks on the cord stop the limit of the length.

    I would recommend this to a friend