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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,180 reviews
  • Rated 2 out of 5 stars

    Don’t waste your time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great for the first month and then they started to sound fuzzy. I bought them for my mom as a gift and unfortunately after a month they began sounding scratchy and when she talked it sounded like she was far away, then they completely stopped working. If you shook them it sounded like a rattle. I ended up getting a pair off brand on amazon and they were 1/5 the price and work amazing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Sony bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects frequently, Tinny sound.not great, but inexpensive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may be really great headphones, but the do not pair with my Apple Series 4 Watches, which was my reason for purchasing them. Salesman told me that this style would give me long battery life that Apple’ s wireless earbuds. They had to go back to Best Buy. After reading Apple’s system requirement, I was able to get a similar product that works very well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fix and easy to used. Love it.great for working out and driving hand free

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok if you need something not expensive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife needed a new neckband but did not want to spend much on it. It works, but she will get my Bose when I upgrade.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used it for a month. Though did not have any Issues as such but not too excited with it. Ok product. Would not buy it again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Ok if not always on the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Move around to much they cut off have to have the phone with you at all time or headset cut off

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't care for this bluetooth. There's no place for the wires to go. They jus hang. Couldn't adjust to the functionality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They're ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headset is OK. Its not the best sound quality, it doesn't really fit well around the neck and the hanging wires really got on my nerves.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smaybe01, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Behind the neck headphones aren't easily lost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the around the neck feature in case the ear pieces fall out I don't have to stop and look around on the ground.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for senior citizens so they don’t lose.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second set we have bought. Husband wore first one out. We got him earbuds but he didn’t like. So he got his second set of these and he’s very pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product for the price should have saved my money , no durable They should stop selling this product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    beats buds falling out of ear.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones when they work, however, for some reason they don't take a full charge and turn off and on. I do love that I don't have to worry about them falling to the floor, which is why i bought this style. I will be returning for a new pair as it appears this set is defective.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not very good. Doesn’t stay connected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't stay connected to Bluetooth and the ear buds don’t store in the end of the device

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, CHM4!

      We're sorry to hear the sound issue with this Wireless In-ear Headphones. Please refer to page 90/95 from the link below and check the guidelines on how to isolate this issue:
      https://docs.sony.com/release//Help_4698107114.pdf

      Regards,

      Jay Sony_US

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not for everyone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not care for them. No magnetic ends for ear buds. Would not connect with phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, just a little stiffer than my last set. But they work as they should.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work good but do not last ive had two pairs both stopped charging próbaly due to sweat

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought the replacement plan. I'm taking them to get another pair this week. They lasted about a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Skullcandy headset forever. When it broke, i was upset. Found these and love them even better. Great purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good headphones when they work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month or so, right headphone went out and wouldn't play. Took other headphone out to check. Geek squad protection used.

    No, I would not recommend this to a friend