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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,180 reviews
  • Rated 5 out of 5 stars

    I like my headphones get a lot of clarity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase my Head I like the sleek look and the way they fit my neck.. I also like the thickness of the earbuds wires.. so they want short. I wish headphones set was water proof..

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not stay connected to computer and or phone difficult to stay connected

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I purchased these about four weeks ago so far so g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints So far we’ve had these for about four weeks my daughter loves that could be priced a little less otherwise they’re pretty good more than pretty good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best earpiece.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the best earpiece that I’ve ever owned. Unfortunately the brand that I normally purchase is no longer carried by Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for multi-tasking

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset works great for driving, running, basically anything that requires a hands-free configuration. Highly recommend for the value and the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is fair for the price but i thought sony could do better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Any Day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony headphones are great. I’ve been using Sony for sometime. The plug in headphones I do not like, but the cordless have never disappointed me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    garbage mic quality but decent audio

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the audio quality is passable but the mic when people call is terrible

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent for sound, terrible for calls.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a major design flaw to these, and that is the placement of the microphone. Its on the inside of the neckband, which means if you have to conform to a business casual dress code (collared shirt) than the mic simply rubs against your shirt collar, making it impossible to sounds clear during a call. I bought these for the office, used them less than a day, and they are going back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good wireless headphone set the only thing I don't like is the wires that come out however they are adjustable so all in all it's a very good unit

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    On my third pair. Thank goodness for warrenty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, just be careful with the wires. They are easily broken if not stored correctly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality of sound is disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Callers indicate that voice sounds like I am under water. Missed 15 return date so am stuck with these expensive earphones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So So

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid range it is useful but not the greatest. it will serve a purpose basic earphones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is good.it took me awhile to learn how to pair it with my new phone, but all you have to do is hold down the power button while is it searching for the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Bluetooth headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these amazing Bluetooth headset for my life on her birthday she use them to go to the gym and she loves them she’s very happy with her new Bluetooth headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for wife’s mom. She liked em a lot. My wife helped her hook em up and she used em at chemo and stuff to help her relax

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Occasional static . Not for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons are not ergonomicly placed. Hard to press buttons ok for podcasts but too much static for serious music

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product. This was my second . I accidentally broke the first. Was happy to see that it was still available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best wireless headphones I've had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot and these are the 3rd pair of wireless headphones I've bought, they are by far the best, great sound quality, good price and charge lasts a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camper, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rated 3 out of 5 stars

    Clear but picks up too much background noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up too much background noise and amplies it but still makes your conversation clear. This is my second pair

    I would recommend this to a friend