Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,180 reviews
  • Rated 5 out of 5 stars

    Best earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless earbuds I have used. I like them better than my son's beats.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for basic use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is pretty good but can use a little help for noise reduction but overall I think it's nice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't waist your money.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love music, I sing, write and just listen to music all day, paying attention to all the instruments on a band so being this said, the sound quality on these, is no good at all. No bass, treble and mids balanced nor quality. This is a headset for someone who just wants to hear something.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headphones for a friend and he is loving it he never have to hold his phone while driving.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, for the price the skull candy are better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one made by LG a couple of years that worked better. For the price I expected a better product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not as good as expected. Spoiled by Bose. Turns off unexpectedly. Range is not very good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fermi, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph Sony_US

  • Rated 2 out of 5 stars

    Not as expected.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assumed that the "cable management system" on this headset meant that the cables retracted or for out of the way somehow. Thar sadly is not the case. The cables are always out and the management system is a joke. Sound is ok, but definitely not 60 dollars ok. Overpriced and misleading. They are going back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless ear headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this wireless ear headphones, I like that I don't have a cable all over me when I want to watch something on my cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered something different and theybrannout,so purchased these, work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product that allows me to use while I run. Battery life is great and sound quality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones for work.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does exactly what I was hoping for. So, would I buy it again? YES!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eat plugs just hang they are not retracktable. Kind of get in your way. Neck part is a bit hard

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble getting it to work with my note 8. I gave them to my daughter to use with her phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    You get what you pay for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking to replace our blue tooth headset without trying to break the bank. Sadly, we should have spent more money. The connection is not great, and it picks up all movement. There is a lot static when talking on the phone. Will be saving up to go back to the LG we were using.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great hands free

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I have an old car that does have hands free calling. These make it very easy to answer calls when I am driving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a birthday present for my son. He has used them for his school laptop and also for his phone. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony-c400

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase the Protection plan Well worth the money. Any issues , just take it in , it’s that simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I made the trip to Best Buy. This item works great, sound is clear and great price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Clunky

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky!! Not very fitting around the neck!! Try again!

    No, I would not recommend this to a friend