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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,180 reviews
  • Rated 5 out of 5 stars

    Super easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the same thing for my mom because it's easy to pair and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You just showed how much you love your mon, Fastberry! Thank you for trusting Sony!
      Regards,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. I havent had any issues since I bought it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No No No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sip I've always head the LG headphones,which are great but you can't get a warranty on them anymore so I decided to try these. They are the worst,the sound sucks you can hear your clothes rubbing on them during your phone call. Don't buy these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TiffyJ,

      We do apologize for the inconvenience. In this case, you may refer to this link on restoring the unit to factory default settings.

      https://docs.sony.com/release//Help_4698107113.pdf (page 95)

      Regards,
      -David sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this one over Jabra. Jabra does not stand behind there product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from sony,easy to use no echo,battery last longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not s bad deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for dad for Xmas was easy to connect especially for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of headphones from sony and i love it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my niece as a Christmas present and she lives them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone would not pair with Samsung note 8.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , awesome for using while riding or working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife. She loves them. Very easy to set up and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Bluetooth device I’ve purchased in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my workout at the gym the battery last very long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I purchased Sony bluetooth. It works very well I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I just list out there right then my old one broke

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonderful pair of headsets Music plays loud and clear ..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor mic placement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort was ok. I like the sturdy neckband. The dealbreaker was the microphone placement. I hear the mic brushing up against my phone while on a call. Not good since I am on the phone a lot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use it on plane with my amazon music and in house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound, can adjust wire to fit in ear. Very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair, simple to use, good value for the cost.

    I would recommend this to a friend