Customer Ratings & Reviews
- Model:
- WIC400/L
- SKU:
- 6029026
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.
This summary was generated by AI based on customer reviews.
Bluetooth headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No a great item after couple of week I ending getting the same one ! just to give a second chance and didn’t work as I expected!!
No, I would not recommend this to a friendPopping and cracking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these headphone the day after I bought them because they couldn’t get through a song without popping and cracking. Mine may have been faulty, but I decided to get a different pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, we regret that the headphone had to be returned. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products.
Regards,
Erin
Sony Social Support
- Cons mentioned:Connectivity
Poor headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took the headset back because it kept disconnecting from my phone. It has a lot of static while talking to someone.
No, I would not recommend this to a friend Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace an LG set that I had been using and was really disappointed. Call volume was terrible and battery life was far too short for my needs. Please bring back the LG product.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Bluetooth
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Cords hang down and get tangled. Tired of buying Bluetooths that keep happening to have issues
No, I would not recommend this to a friend Had to bring back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and the person I purchased it for was unable to use it, due to it not being able to charge. I returned it and exchanged it for a different brand.
No, I would not recommend this to a friendBuy Something Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always need to reset it cause the right ear bud stops working. After 5 months, the headset finally died and wont charge or turn on. Sony Support won't fix it under warranty because they placed the serial number on a sticker that I assume eventually came off after several uses at the gym. $70 down the hole for a product that worked for 5 months. I still use my Motorola SD-10 when the LG products failed and now this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GN065, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number of the unit, and a brief description of the issue and this feedback post in the email. Hope to hear from you. Regards, -David
Stopped Responding to Google Assistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this after running into issues with Google Assistant. Every time I said "hey google" I got blasted in my ears with unnecessary touch tone sounds.
No, I would not recommend this to a friendLg ear plugs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was comfortable the the battery life was not as good as i hoped it to be. It only lasted about hours. Would recommend for gym time but not if you use at work all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valb, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Dead after 2 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this headphone for about 5 months. Thinking it would be with me for at least a year, I was proven wrong. After 2 months, I held down the power button to turn it on, and it just completely died out. NO REASON whatsoever. I though it ran out of batter but put it in the plug and It wouldn’t even charge itself back. I would not recommend this headphone. Sony needs to fix this problem. Felt like I’ve been ripped off.
No, I would not recommend this to a friendLasted 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's with these Sony wireless headphones? I bought two pairs, one in December and this one in April and now they are both useless. Normal wear, around the house. I got Geek Squad protection on this second pair bought in April but customer service said I have to go IN store to exchange them so not sure if I'm willing to risk the virus to go exchange a pair of headphones, even though they were expensive! Buy a different brand.
No, I would not recommend this to a friendgreat for novice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok I had better LG The sony does not cling to the neck and is quite bulky and cumbersome.controls on the outside and should be on inside easier to reach.
No, I would not recommend this to a friendReturned these. Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were surprisingly tinny. Carried a lot of background noise and, if used with video, tended to lag the actual dialogue. Didn't happen with any of my other headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxDad, We regret to hear what happened. We sincerely apologize for the inconvenience that this may have caused. This issue is can isolate and fix by following the troubleshooting steps from these link:
https://us.en.kb.sony.com/app/answers/detail/a_id/51481
https://docs.sony.com/release//Help_4698107112.pdf
Regards, -Jay
Not worth the headache
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this headphones because my LG set broke and I was told this were the next big thing. Oh boy!!! Probably the next big thing @Bestbuy because they are not worth the headache. People always complain about the noise or that they can't understand what I'm saying ( they can hear me but, is all distorted) they are going back this weekend and getting my LG tone back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OCA100, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
- Pros mentioned:Battery life
Great if you just w to listen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear great, but others always complain that they can’t hear me or I’m to low. Battery life is great
No, I would not recommend this to a friend NO GOOD!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This may be different for others but everyone I called told me it sounded like i was talking thru a pillow. I could hear just fine... it was others hearing me.
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the extension on the ear cords. Background noise is loud while trying to have a conversation. Bought the Jabra Elite after I returned these.
No, I would not recommend this to a friendEarbuds disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try these. I liked the style but the quality was poor. Within a few days they stopped working and wouldn’t power off. I returned them.
No, I would not recommend this to a friendPoor sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hear noise because my hair brushes against it while around my neck. People cannot hear me speak. They say I sound very low or far away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Sugarcrisp!
We regret that the headphones did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
To best assist you with your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone picked up everything but me. Everybody complained about quality of my voice.
No, I would not recommend this to a friend