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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,180 reviews
  • Rated 2 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this device is great for listening to music. however, no one can hear me on phone calls. everyone says my voice is muffled & they cannot understand me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of static and loss of sound. The battery does last a long time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike headsets that echo your voice. I can hear myself talking on every phonecall. None of my other Bluetooth or wired headsets did that

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not worth the $$$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Battery life is really good but the Bluetooth headphones is not worth the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sony - Let Me Down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing. Poor connectivity, playback has static, and unsatisfactory battery life.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    don't buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when talking on them they sound terrible and pick up alot of background noise

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound was muffled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed new headphones for work. We bought these and everyone he called said he sounded muffled or as if he was scratching on something.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do. It like the design of these headphones. The mic is exposed so as you move you hear it brushing against your clothing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They are ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned them since they didn't do what was needed or wanted. Mic was annoying and the battery life wasn't as good as others we have had.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok while they worked.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality for price. These quit working after about 6 months of use. These were not even used everyday or all the time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Blue tooth review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was nice. Not as easy to operate. There can be room for improvement

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again I don't care for these earbuds. The neck gear is uncomfortable to me. I won't buy these again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I do not recommend this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love SONY but this particular model did not have good sound on phone calls

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low volume.. Quality is not good at all! Waist of money spent

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Ok!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t stay connected to my phone! Had to constantly reconnect. Ugh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive for the quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person has an issue hearing me. The calls on the device is very poor. The other person hears you muffled and at times you sound like your too close to the mic. For the price it has very bad call qualities. The receiver is also bad the call sounds robotic and my calls drop alot. I barely use it as im often driving and use my bluetooth on the car.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    so noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price but is so much noise went you use it is hard to understand a single word.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it was a bluetooth

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cheap quality poor sound none retractable not really a good fit for what I was looking for in a bluetooth

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t bother

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really that good. Poor sound and on calls they are kinda horrible

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't expect much on this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product it's not noise canceling people hear everything around you, I had better before so I know what I'm talking about.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MIKE, we regret that the headphones failed your expectation. This unit doesn't have a noise canceling feature. You can check our noise canceling headphones at our website at https://www.sony.com. -Erin sony_US