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Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,180 reviews
  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like i have to much problems with this item i just returned at the end

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent sound, microphone sounds muffled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not crazy about. People complain that microphone sounds muffled making it hard for them to hear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t recommend.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible when used for calls. Brings in all of the background noise. Decent for listening to music.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok headphones.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones weren't that great. I used them for about a week, returned them, and bought AirPods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, shiftgear, We are sad that the in-ear headphones had to be returned. We will forward your feedback to the relevant team. Thank you for your time. -Vincent Sony_US

  • Rated 2 out of 5 stars

    Horrible range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear plugs do not have a great range at all. You must be extremely close to the phone which isn’t convenient.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You could hear it rubbing up against your clothes. It works but I couldn't take the extra noise so I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased my 2nd Sony bluetooth headphones. within weeks, the first device could no be charged. With the second, the headset vibrated when the phone rang as it should, but it never stopped vibrating, lost its charge and could not be re-charged. Absolute poor quality item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Fav

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud breaks easily can get annoying it tangled

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not to happy with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People cant hear me when I'm using it dont have time to return with this virus going on

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Static

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Static disconnect from phone does have long charge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don’t last very long. One of the ear pieces went out after only a few months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shockingly Bad as Compared to Earlier Sony Models

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really disappointed in the performance, look, and feel of these "around the neck" in ear headphones as compared to the Sony SBH70 headphones I bought in 2017. Cosmetically they just look incredibly cheap; and the sound was nowhere near the what I expect from Sony, so I have been using them as backup only.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony 400 bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't reccomend to buy this item because it not good to hear to speak and don't have noice cancellation

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abyy, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rated 2 out of 5 stars

    Worst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the worst thing from Sony. Not sounding good at all. Better to go with cheap one .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good sound, the cushions are horrible and don’t fit well when you put them on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality of sou da returned right away and did not have noice cancelation

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Sony Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like this product. Wires to easy to snag and volume isn’t loud

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bluetooth disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth keeps disconnecting and reconnecting gets real annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Staticy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange these headphones because I kept getting static interference whenever I tried to listen to Youtube videos on them. Worked ok with music, but the static during Youtube videos was a no go. Tried all the troubleshooting steps and nothing got rid of the static so it looks like this product is just faulty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wasn't pleased with the product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the headset, I wasn't pleased with the quality. No noise reduction.

    No, I would not recommend this to a friend