Customer Ratings & Reviews
- Model:
- SACS9
- SKU:
- 5721005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Core Series 10" 115W Active Subwoofer favorably, particularly praising its exceptional sound quality and powerful bass. Many appreciate its ease of use and the relatively compact size. A few customers mentioned the short length of the connecting cable as a minor drawback.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thus sub keeps shutting off when there isn't a lot of bass on TV. You can hear the audible click on and off every time. There is no ON option just Stand by and off. It also wasn't very loud at full blast and distorted. Returned for Polk 100. Way better sub for the same price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuysbestcustomer, We are sorry to hear that the unit doesn't go well. We value your feedback and we will surely take note of this for the betterment of our products. -Jerome
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok not the best could be worse worth sale price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gottajabooze, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Working ok so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason i am not hearing the sound from it.
I would recommend this to a friendI like the sub better than not having the sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some bass is better than no bass. I went from using apple iphones to using the sony home system. Bass is better than no bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrJekell, Thank you for choosing Sony. We would love to hear more about your feedback with the SACS9 Active subwoofer and if you are experiencing any issues with using them, we would like to take this as an opportunity to help you out and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great sub woofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product...hope it lasts as long as the last one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenH,
Many thanks for the 5-star rating! We're glad you like your new SACS9 subwoofer. You’re going to love the room filling sound that Mica-Reinforced drivers can deliver. You’ll experience deeper, more precise bass reproduction than ever before and be amazing as your music and movies come alive! Thank you for choosing Sony! - Kris
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was intended to increase audio quality of a small room created to perform musical practice and is doing it perfectly.
I would recommend this to a friendBe cautious,
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just didn't have enough power for my 100 sqft room. You might like it but it didn't have enough chest thump for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cooldaddy,
Thank you for your review.
It is unfortunate to hear that our SA-CS9 115W 10” Active Subwoofer didn't live up to your expectations. This is definitely not the news we'd like to hear from you. Depending on the audio source, the bass sound of our SA-CS9 may not be so noticeable. However, some of these issues can be fixed by adjusting the LEVEL control (clockwise) to turn the volume up of the subwoofer so that you can hear the bass sound a little more than before. You may also find different sources will perform better than others due to different types of audio compression and transmission.
If there's anything we can do to help or you need more information/technical assistance on our product in the future, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Great speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker replaces one that stopped working after many years. It is a little smaller but does the job just as well.
I would recommend this to a friendOther options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good. Lack of power the speakers of the set are good but I will go with another subwoofer, investing a bit more but will be worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Otheroptions, we're so sorry if the bass sound quality of our SACS9 subwoofer did not meet your expectations. We’re not sure which brand of amplifier/AV receiver you have your subwoofer connected to, however, please ensure the connections have been correctly made. You need to turn the LEVEL clockwise to turn the volume up of the subwoofer. You may also find different sources will perform better than others due to different types of audio compression and transmission.
We will have this opportunity noted as we always strive to make this a better experience.
- Romeo
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to get my money back. This item does not work the way the geek squad said it would. I have no confidence in the geek squad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HowardF,
It is unfortunate to know that our SACS9 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We'd love to know more about the issue you are having and help you out. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We value you and thank you for choosing Sony.
Best regards,
Romeo
Defective Subwoofer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer didn’t work when I connected it to my Yamaha AV receiver. I did everything correctly and still it didn’t work. I returned it and now I’m gonna get my subwoofer from JBL.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SengphethK,
Thank you for purchasing our Sony - Core Series 10" 115W Active Subwoofer. We are sorry to hear that your Sony SACS9 Subwoofer didn't work when you connected it to your Yamaha AV Receiver. This is definitely not the news we'd like to hear from you. Please know that we have troubleshooting steps to fix the issue you've mentioned and are available on the online Help Guide. It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases. Best regards - Marco
DO NOT BUY! GO TO JBL! I REGRET NOT BUYING JBL!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to for the SECOND TIME ship this to SONY because this product has been a DEFECT since I first purchased it in January. I can count on one hand how many times I used this thing. If you can, do NOT purchase this product! I REGRET purchasing this product. Now I see why no one really buys Sony products anymore. Get JBL if you can,
No, I would not recommend this to a friendYou get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want sub-par bass performance, this is a good choice. You get what you pay for in subs, so choose wisely. Highly recommend at least two if you go with a sub in this price range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ksruther, good to know that the unit meets your standard. We highly appreciate your time sharing this feedback with us! Regards, ~Erin
Sony hits it out most of the time...but not here.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size and price, but a bit underwhelming in bass. My old Velodyne contributed a lot more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SUBstandard,
Thanks for purchasing your new SA-CS9 115W 10” Active Subwoofer. We're glad you like the size and reasonable price of the unit. We greatly appreciate your feedback. The subwoofer is designed for playback of bass or low frequency sound. When the input source, such as in TV programs, does not contain much bass sound, the bass sound from the subwoofer may be difficult to hear. To obtain a better bass reproduction, we recommend you to install the subwoofer on a solid floor where the resonance is unlikely to occur. You may refer to this link about installation or placement of the subwoofer for better bass sounding: https://www.sony.com/electronics/support/res/manuals/4533/45336601M.pdf
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate you and thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
No no and no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer is terrible in my opinion. I have very old ones that sounds 10 times louder. I really wanted to like this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Cheese, We appreciate your feedback. If you are having a distorted sound or no sound coming from your subwoofer, you may visit the links below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/40231/
https://us.en.kb.sony.com/app/answers/detail/a_id/40441/
In case the issue is still unresolved, you may send us an email at [email protected]. Kindly include all the details of your product and the issue.
Regards,
Vincent
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but it's underwhelming, turned all the way up and I could barely tell it was there, went with an svs instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
We're so sorry if the bass sound quality of our SACS9 bookshelf speaker did not meet your expectations. We’re not sure which brand of amplifier/AV receiver you have your subwoofer connected, however, please ensure the connections have been correctly made. You need to turn the LEVEL clockwise to turn the volume up of the subwoofer. You may also find different sources will perform better than others due to different types of audio compression and transmission.
We will have this opportunity noted as we always strive to make this a better experience.
- Romeo
Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of this subwoofer is very poor. However, I have it in my garage — perhaps it would work ok in a small bedroom — and it was affordable.
No, I would not recommend this to a friendNot punchy enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably I expected more than what this sub can deliver. I had to calibrate the speaker multiple times to please my ears. The power was not enough for my needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeyM, We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. Thank you for your time. -Vincent
Bad equipment. Even worse service with geek squad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have problems with this system. When I took it back they didn’t want to replace it, instead they said they will fix it, which it good about a month to get it back. And when they did they want it to charge me because they said they didn’t found anything wrong.what I did when I came back was that I put it in the garage in a corner . Since I felt that a wasted my money here.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 month stopped working. It just has a terrible noise.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jnyc,
Thank you for your review. It is really unfortunate to hear that you are having an issue with your SA-CS9 115W 10” Active Subwoofer after 3 months of use. This is definitely not the experience we wanted you to have on our premium product. We'd like to help you isolate the issue by performing some troubleshooting. If you haven't tried yet, please follow the steps provided on these articles and see if it resolves the problem:
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00027601
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00032227
If the issue persists, please send us an email socialsupport@am.sony.com with the following so we can best assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Hope this helps, and thank you so much for choosing Sony.
Sincerely,
Romeo
Sony Social Support