Customer Ratings & Reviews
- Model:
- SACS9
- SKU:
- 5721005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Core Series 10" 115W Active Subwoofer favorably, particularly praising its exceptional sound quality and powerful bass. Many appreciate its ease of use and the relatively compact size. A few customers mentioned the short length of the connecting cable as a minor drawback.
This summary was generated by AI based on customer reviews.
Don't like bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how the bass turns itself on when it is detected. I always thought there was a little bass all the time.
No, I would not recommend this to a friendCrapped out in about 1yr 5 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crapped out today. I noticed there was no bass. Tried different settings on the receiver, different audio and video inputs; movies, music etc. Nothing I ran the auto calibration and it is not detected. Cable is fine and it's receiving power
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thaddeusreview, we're sorry to hear that you have an issue with your SONY unit. To obtain a better bass reproduction, we recommend you to install the subwoofer on a solid floor where the resonance is unlikely to occur. You can obtain a sufficient heavy bass reproduction from a single subwoofer. However if you use a couple of the subwoofers, you can obtain an even more effective heavy bass reproduction. Turn the LEVEL control so that you can hear the bass sound a little more than before. To increase the volume, turn the control clockwise. Please check this link for more details:
https://www.sony.com/electronics/support/res/manuals/4533/45336601M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good sound so I returned it for definitive technology version much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raverjr3, We value your opinion and we would like to apologize if our product did not meet your expectations and we regret to hear that the unit had to be returned. To ensure optimal listening experience. we suggestˎturning the LEVEL clockwise to turn the volume up. Thanks for sharing your feedback. -Sam
Its ok not enough punch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its an ok sub for a small place apt type level but dosent really fit withmy other subs
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aron,
We're so sorry to hear our SACS9 Active Subwoofer did not meet your expectations. We'd like to know about your setup and help you out to maximize the sound quality of your subwoofer. Please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Bad manufacturing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two of these before purchasing a different brand. I purchased a Sony core subwoofer to go with the rest of my 7.2 sony set. Gain at 50% volume on the receiver at three quarters using a aux line connection. Voice coil in both units burnt out imediately filing the whole room with burnt electronic smell. Was not willing to try it a third time. The subwoofer was also the recommended subwoofer for the receiver.
No, I would not recommend this to a friendUnfortunate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For whatever reason the model we purchased was pathetic in its base output. I returned it the very next day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MaxH,
We are really sorry if the bass sound of our SA-CS9 115W 10” Active Subwoofer didn't live up to your expectations, and that it had to be returned. This is certainly not the experience we want you to have. For bass sound quality, depending on the audio source, the bass sound of our SA-CS9 may not be so noticeable. However, some of these issues can be fixed by adjusting the LEVEL control (clockwise) to turn the volume up of the subwoofer so that you can hear the bass sound a little more than before. You may also find different sources will perform better than others due to different types of audio compression and transmission.
We value you and we are hoping you will consider Sony again in your future purchase.
Sincerely,
Romeo
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very weak. Not a lot of output. I returned the following say.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marmar09, it is really unfortunate to hear our SA-CS9 did not meet your expectations and that it needs to be returned. We’re not sure which brand of amplifier/AV receiver you have this subwoofer connected to, however, please ensure the connections have been correctly made. You need to turn the LEVEL clockwise to turn the volume up of the subwoofer. You may also find different sources will perform better than others due to different types of audio compression and transmission.
We will have this opportunity noted as we always strive to make this a better experience.
- Romeo
Worked for 2 months now light on but no sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well now it’s not working at all lights on but no sound coming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello EldarM,
Thank you very much for purchasing our Sony - Core Series 10" 115W Active Subwoofer. We apologize if you're having issues with the subwoofer and if it's not currently working or no sound coming out. This is not the news we want to hear from our customers. Kindly allow us to assist you and fix this issue. You may follow these steps to troubleshoot and fix the issue of no sound:
There’s no sound.
=Check that this subwoofer and
components are connected correctly
and securely.
=Turn LEVEL clockwise to turn the
volume up.
=Reset the level.
If this will not resolve the no sound issue, you may check these links for additional troubleshooting steps:
https://www.sony.com/electronics/support/res/manuals/4533/45336601M.pdf
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00024783
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the SACS9:
I hope this helps and again, we apologize for the inconvenience.
Sincerely,
Marco
open box dud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought an "open box" so excited when it was delivered, the dam thing wouldnt even turn on...i thought they would fix what ever it was that was wrong with it when someone returned it, but i guess not. i went to wally world and found a 12" klipsh for less money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi justsomerandomguyonthenet, we're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when the active subwoofer has no power:
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00027771
We have our support team that always happy to assist if you need help. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
Horrible Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT consider buying this. Horrible Sound Quality. You are supposed to FEEL a subwoofer and not HEAR one... This went back to the store after one day of trying it out. Soon after, bought a JBL Subwoofer and have been VERY happy with it....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WackyMolah, we're sorry to hear that you had returned your SONY unit. It is recommended to move the subwoofer away from the center of a room or eliminate the cause of the standing wave, by installing a bookshelf on the wall, etc as the bass could be extremely weakened. It is also advisable to turn the LEVEL control so that you can hear the bass sound a little more than before.
We have our support team that is always happy to assist. you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent first one back because it didnt work right and the one i got back has a slight buzz and lacks sharpness. OMG dont buy this thing you will regret it. Im not even an audiophile and i can tell this thing is junk. My old home theatre in a box was better ugh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Foff, thank you for reaching out with your concern. It is really unfortunate to hear about what happened to your first SACS9. We are also sorry you are encountering a buzzing sound with the replacement unit. This usually not the case and the experience we wanted you to have on our product.
The problem you are having can be fixed by following the steps provided on the link below:
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00027601
For bass sound quality, we’re not sure which brand of amplifier/AV receiver you have your subwoofer connected to, however, please ensure the connections have been correctly made. You need to turn the LEVEL clockwise to turn the volume up of the subwoofer. You may also find different sources will perform better than others due to different types of audio compression and transmission.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Woofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broke on me am mad it did n the middle of my music
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi People34, Thank you for choosing and purchasing our SACS9 Active Subwoofer. We are sorry to hear that you are having issues with the subwoofer.
We would like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
It was only ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works for the job but it really didn't carry very much of a punch
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Captian, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Not that great of a sub but great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great but performance didn't reach my expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Golfer, We regret to hear that it didn't live up to your expectations. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a sub-woofer for system. Purchased this for 10% off because the product box had been opened. The only thing in the box was the sub-woofer with no cords for connections. Speaker cover falls off and the sub-woofer produces poor sound quality. Regret purchasing the product.
No, I would not recommend this to a friendOkay for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the power as other reviewers described.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hammer, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sony suwbofer is very good and very nice . I liked
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Clean and Powerful, Deep and Effortless Bass.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been listening extensively to this Sony SACS9 subwoofer with only a budget Vizio soundbar and an old Vizio plasma screen set for several weeks, pending my purchase of additional speakers to complete my planned 5.1 setup. Yeah, I know. However, even with this temporary and extremely minimalist setup, the Sony has been absolutely stunning with music and movies. This is not coming from a newbie with a bad ear who has never heard great audio. This sub performs way beyond what even the optimum Best Buy set up can allow you to appreciate. With some time to optimize its position in my media room and its settings, it simply delivers with thunderous authority or with delicate subtlety and every good thing in between whatever it should from every music or movie sources I send to it. I am just stunned by and very happy with the very deep, clean, and responsive performance it delivers. The specs say down to 28 Hz and it is every bit of that without boominess or notey resonances or chuffing. At no time do I ever think I am missing any lower bass. It puts out the kind of clean and powerful low bass/LFE that is fully satisfying in my 15 x 18 x 8 (ceiling) media room. I can turn the gain down for just a hint of Hollywood mayhem and destruction or the thundering symphony, or can crank it up to hear and feel as though it has just put them in the middle of the room. I do not like listening much above 90 dB's, but this sub can easily jog along with my Vizio soundbar to very clear and undistorted hearing-damage levels I believe are above 100 dB's. This sub is a real deal at regular price, and even better on sale. You will be very happy with this high quality, home run sub by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan56, thank you for sharing your experience. We're happy that you're happy with your experience! We hope you continue to enjoy, thanks for choosing Sony! - Ella
Very light sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this you can bearly hear and feel the subwoofer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cordelia, Thank you for reaching out. We're sorry if you are having issues with the volume. To obtain a better bass reproduction, we recommend you to install the subwoofer on a solid floor where the resonance is unlikely to occur. You can obtain a sufficient heavy bass reproduction from a single subwoofer. After making sure that this subwoofer and components are connected correctly
and securely, turn the LEVEL clockwise to turn the volume up. It is always best to make sure that the connected devices are up-to-date by performing a software update. Also, kindly check the link below. It contains steps you can follow to resolve this issue.
https://www.sony.com/electronics/support/speakers-wired-speakers/sa-cs9/articles/00024901
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, -Craig
Sounded horrible.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way underpowered and port was raspy. Got a 400w Klipsch when they dropped the price to 229$ or whatever it was. Down from 375$ I love Sony subs, this was just junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HolsetNeverUseAWastegate, Thank you for choosing and purchasing our SACS9 Active Subwoofer. We are sorry to hear that the SACS9 Active Subwoofer did not meet your expectations. We would like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl