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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 8160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 408 Showing 8,141-8,160 of 8,160 reviews
  • Rated 2 out of 5 stars

    Only lasted one month.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're about $8, so I'm not surprised that in about a month, they've broken down and only one ear works now. I just wish it was a month or two more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for medium budget headphones, sound quality is good compared to other mid budget

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but pain in the butt for me. I myself didn't want to get them but I wasn't able to find anything else and thought I'd try. I don't think my ears should be hurting after I stop wearing them. I'm hardly using them because of this experience.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price for a basic headphones for everyday use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fragile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 1 start but 2 stars because the sound quality is great; but the material used is worse than any local unbranded earphones. Buy only if you want something for a few months as these are not long lasting. Both buds broke into two halves along the joint. Now I need to either glue them or throw them away. Certainly a design flaw, didn't expect this from Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, David Sony_US

  • Rated 2 out of 5 stars

    Not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great while they lasted, but they only lasted a few months. Just used them for working on the computer.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok for the price. The plastic for the ears r of mediocre quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not sure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old pair broke after a year so I went ahead and ordered these since I heard Sony was better. Not even a month later and the sound on these are dying out. Kinda disappointed. They started out really well but a few days ago I noticed a change in sound. Everything is upped to 100% volume but it sounds like its at 20%. Such a shame.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not reccomend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't reccomend these they have alot of static and noone could hear when i used it to talk on the phone and the audio quality wasnt good while listening either

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusting used earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did curbside pickup and got dirty, used earphones in a torn box (the listing on their website didn't say open box or used). I was told I can't return them without going in the store, but I'm high risk for COVID. Don't trust these people for curbside pickup.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    16 days in Broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These literally broke on the day After the store 15 day return policy expired. I just wanted a pair of basic earbuds. What I got was less than basic. I realize they cost $15, but come on, 16 days? One minute I can hear just fine out of both buds, the next nothing out of the left bud.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Right ear bud broken within 2 hours of purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 minute drive is just long enough to not return these. so annoyed. probably why on sale because the right ear bud broke in half, how is is just baffling since i had just removed to look at and test volume and 1 hour later, half the bud is in my ear and 1/2 is dangling out. Just awesome

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in less than 2 months. I've always thought Sony was a reputable brand, but I've bought 3 of these in the past year. They just stop working. If I wanted something that lasted 2 months, I would've gone to the dollar store.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tn09, we are sorry that the unit did not live up your expectation. Please reach us out at [email protected] and let's see how we can be of assistance. -Erin sony_US

  • Rated 1 out of 5 stars

    Don't buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for a international flight. They were broken on the 1st use. One sided wasn't working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give it a zero. Both earpieces died over about a month, maybe 20 uses. Do not purchase these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to return this item but couldn't go to store I don't know they will accept or not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left earbud volume lower than right

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these headphones for about 3 months. Light usage (to and from work during the week) and you can barely hear anything out of the left earbud. I would avoid getting these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bkpana, We're sorry to hear this. Kindly check the link below for troubleshooting steps to further isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones stop working after a couple of weeks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    i dont like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like its ergonomics, its not for my fit at all.

    No, I would not recommend this to a friend