Customer Ratings & Reviews
- Model:
- HTA5000
- SKU:
- 6467455
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the HT-A5000's excellent sound quality, impactful bass, and ease of use. Many appreciate the straightforward setup and immersive Dolby Atmos experience, finding the soundbar's size to be ideal for various living spaces. However, some customers find the price point to be high and have reported occasional connectivity challenges.
This summary was generated by AI based on customer reviews.
Good soundbar
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Still a great soundbar to this day. Sony cooked with this one.
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome Sound for being the Little Brother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on Black Friday for $400 off to pair with our Sony Bravia 77" XR A80K OLED. We aren't looking to shake the house with theater sound (I'm confident this soundbar can do that). Sound when using the TV as a SCenter Channel brings a really good 3-D Dolby sound without the use of rear speakers, and the bass is more than adequate without a sub. If you want to rattle the china in the kitchen, you may want the HT-A7000, or this unit with a subwoofer. If not, this soundbar delivers more sound, with rich mass and side firing mid-ranges that immerse you in the show as Sony claims.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffTech,
You made the right choice! We're thrilled that the sound quality of the soundbar is perfect for your home setup. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Great buy, worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a tradeshow, soundbar was extremely reliable and strongly projected the audio over the cacophony of the crowd Shipped quickly and hassle-free
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benji,
We appreciate the 5-star rating and positive feedback! We're glad to hear that you like your new Sony soundbar. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Wrong accessories
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar itself is amazing! I found it elsewhere and no have one and I love it. Deep bass, great Atmos experience! However…. I ordered one from Best Buy recently through the Best Buy app. It’s was labeled “excellent condition” I have made purchases for open box before and haven’t really had any major problems. This one being excellent, was supposed to have all original parts and accessories. Occasionally there might be a replacement that is acceptable., But generally open box excellent has all original parts and accessories. This one showed up after waiting over a week with a Sony TV remote that was not compatible with the sound bar itself. The original sound bar remote was nowhere to be found. Somebody just stuck some random Sony TV remote in there, assuming it was geek squad. Very disappointed with that experience as I had to return it and order it elsew. But I do want to say now that I have one, the A5000 is perfect for my size living room. I love it.!
I would recommend this to a friend Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hassle using my eARC port on my TV, or even the passthrough on the soundbar. audio had no latency on gaming at 120hrtz, no sound delay out of the box and no tweaking needed. Syncs with the subwoofer without needing to touch anything.
I would recommend this to a friendBrand response from SonyListens
Posted .That is wonderful, azjayjohn! We're glad that you are satisfied with your new soundbar's performance. The HT-A5000 has 5.1.2 channels and X-Balanced speaker units minimize distortion while the up-firing speakers and beam tweeters fill the room to give an ultra-immersive listening experience. Built-in subwoofers provide an additional boost to low end frequencies. Vertical Surround Engine and S-Force Pro Front Surround creates immersive sound from all around, while Dolby Atmos® and DTS:X® lend a more realistic, multi-dimensional sound to your content. Thank you for choosing Sony! -Craig
great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.info on center sound could and should address finding the associated ports or at least where the info is available The standard Sony tv stand doesn't clear the on/off sensor with the sound bar in front
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhdS,
Thanks for sharing your review and experience with the HTA5000. Your feedback is greatly appreciated. Help guides and manuals are available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000
Depending on the Sony TV, some models are designed to have a soundbar position. Please refer to the specifications of your Sony TV.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Best Buy stands behind the products sold.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third sound bar from Best Buy, it was a replacement for the second that had a problem. I brought it back to the store and a replacement was found.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG,
That's great! We're glad to hear you had a great experience with our customer service. Thank you for choosing Sony!
-David
- Cons mentioned:Equalizer
Sony let me down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this along with rhe SA-SW5 and was underwhelmed. I was replacing a 10 year old Samsung Curved TV and soundbar with sub. The audio had to be around 37 after auto tuning to be at rhe same level as my old one at 15. The audio was really muddy, the highs werent bright and the lows were meh. The inability to really tune the eq was a giant drag as well, with some work the sound was better but not worth the money. I did the HEAT bank shoot out test and the sub was 10/10 but the reat of the audio was meh. Atmos is really cool but the speakers let down. I ended up pulling my HW-F850 from 2013 out and hooked it up, it was such an obvious difference my wife asked why I had bought the Sony, so its goimg back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trevor,
Thank you for the review and we do apologize for the inconvenience. If the soundbar is still with you, please allow us to help you and turn this into a better experience. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting. If that does not work, reset your soundbar and try again. Here's the link on how to.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Happy customer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very helpful and I have had great success with purchases and returns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffQ,
Thank you for the 5-star rating! We're glad to hear that you like your new Sony soundbar. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I’d get the Sonos personally.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d get the Sonos Arc if you’re going to spend this much. It’s good, it Sonos is infinitely better. I used this for a week and returned for the Arc. Very happy I did.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bogey,
We regret to hear that you were not completely satisfied with the performance of the soundbar. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Sound bar purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep was exceptionally professional and courteous and knowledgeable and unsold to the system when I was just looking for a sound bar. Great experience! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamM, Great! We're very happy to hear that you had an amazing shopping experience and good to know you're satisfied with your purchase. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Sam
- Cons mentioned:Durability
Good when paired with sub and rear speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar integrates really well with Sony Bravia TVs. Setup and use is super simple. It also easily pairs with supported subwoofer and rear speakers, which is a must. As a stand-alone soundbar it is far from impressive, but is pretty incredible when paired with the sub and rear speakers. I also have not been able to get the tv as a center speaker to work. Honestly the price seems pretty high for a system that is only great when adding all the optional add ons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy,
Thanks for sharing your review and experience with the HTA5000. We're glad that you had an easy time setting it up. It's unfortunate that you are not having a complete experience because of the sound quality and center channel issues.
Aside from adding the optional rear speakers and subwoofer, you can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to this link for more information (refer to "Adjusting the Volume and Sound Quality"):
https://helpguide.sony.net/ht/a5000/v1/en/index.html
To use your Sony TV as a center channel, make sure that it has the S-CENTER SPEAKER IN jack. Please refer to the specifications of the TV. You may also find this link helpful:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381202.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great Sound connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was the best sound bar I have ever owned but couldn’t keep it connected to the subwoofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cappahit4,
We regret to hear that you are not having a complete experience because of a connectivity issue with the optional subwoofer. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a5000/software/00272343
You may also refer to these steps to help resolve the issue:
-Move the subwoofer and soundbar in a position as close as possible.
-Change the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] setting to [Off], and then change to [On] again.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000429369.html
Resetting the soundbar may also help resolve the issue. Please refer to the steps on this link:
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381232.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Setup ease, Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, easy setup. Improved sound of Television greatly. I now need to get some rear speakers. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamB,
Awesome! We're glad that you are enjoying the sound quality of the soundbar. It's also great that you had an easy time setting it up. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
-Ralph
Sony Wins.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Wireless rear speakers and a sub woofer will bring your home entertainment to life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobleone, Thank you for your awesome review! We are glad to hear that you are happy with your new HTA5000! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Sound Bar HT-A-5000; disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality built. Too much bass. Sound is not crisp. Disappointed with voice clarity . First Sony product in over 30 years that I'm not happy with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JStaz,
Thank you for the review and we're sorry if you're not satisfied with the sound quality of the soundbar. Sound quality will depend on the source that you're playing. To make the dialog clear, press the night button on the soundbar remote control and turn on that function. That feature will help with clarity of dialog.
Also, update the software of your soundbar.A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381256.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Love it!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man this sound bar is by far worth my money the salesman really did a great job explaining the product as well amazing job!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Awesome! We're glad to hear that you love the soundbar and a great experience with our customer service. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but I am having a hard time justifying the price even with the package deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grif321,
Thank you for the review and we're glad to hear that you like the sound quality of the soundbar. If you need technical assistance, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A5000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony!
Regards,
David
Just okay.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little underwhelming considering the steep price tag. Okay volume but no base to speak of. I was expecting a little more from Sony. My 5 year old Sony HT-Z9F Sound Bar with rear speakers and subwoofer deliver a superior sound. Unfortunately I was told this system is not compatible with my new Sony 65" TV. Not looking forward to the added cost of subwoofer and rear speakers. Or added clutter to the room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
Thank you for the review and we value your feedback. We're sorry to hear if you're not satisfied with the soundbar. The soundbar is compatible with Sony TV that supports HDMI ARC. Check this link for more details.
https://helpguide.sony.net/ht/a5000/v1/en/contents/TP1000381193.html
If you mean if you can output the center part of the speaker system sound from the TV. Unfortunately, it will only work if your Sony TV has a S-CENTER SPEAKER IN Jack.
If there's something that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Hear the sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it a bit now and we are very pleased with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyH,
Awesome! We're glad to hear that you like the sound quality of the soundbar. If you want to level up your home theatre experience, we highly recommend our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S)
Thank you for choosing Sony!
-David