Customer Ratings & Reviews
- Model:
- HTA7000
- SKU:
- 6467425
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-A7000 soundbar's exceptional sound quality and powerful subwoofer, praising its ease of setup and sleek design. However, some customers find the price to be high and have reported occasional connectivity issues with the subwoofer and rear speakers. The weight of the unit is also a concern for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
I can hear again!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound comes alive, Best feature? center channel to my TV . I can hear dialogue again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fishmonk,
Fantastic! We are so happy to know that you are satisfied with the amazing sound quality of our HT-A7000 with Dolby Atmos and DTS:X. We are also delighted that you are enjoying its Acoustic Center Sync (ACS) feature- both the soundbar and the TV become the center speaker in your home theatre system for more a clearer dialogue sound.
The HT-A7000 features our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you will be getting the most out of the HT-A7000, toggle on the "Immersive AE" remote button to upscale the entire audio system's performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S).
Thank you for the perfect star review and for choosing Sony!
- Romeo
HELLO
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Readout goes to HELLO then freezes. Drops connection in the middle of playing and reboots to frozen HELLO screen. Sony has offered to have it sent in for repair (Kudos but for this price it should be hot swapped). Best Buy said to contact store manager for swap but offers NO WAY to contact store manager unless I drive there 100 miles away. Yes, it is impossible to contact the actual store where I bought this for any help and the online BB support people just say "go to the store where you bought it!"
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, we are sorry to hear that you are experiencing issues with your HTA7000. If your HTA7000 still has issues, may we know the case id that you had with our support line for us to review your case?
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
Unreliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not terribly loud. Lost all audio after only 4 days of light usage. The center speaker bypass to my Sony A95K made the dialog sound undefined and unclear. It would cause occasional dropped frames with 4K 120 pass through from the Sony PS5. Wanted to love it, but for 999? It MUST be reliable at the very least.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi timguitartaylor,
Thank you for inquiry and we do apologize for the sound quality of the soundbar. Please allow us to help you and turn this into a better experience. Some speakers may not output sound depending on the SOUND FIELD and sound source settings combination. By pressing IMMERSIVE AE or SOUND FIELD to turn on the surround effect, the speaker system up-mixes audio signals, and sound is output from all speakers. HT-A7000: On the remote control, press the IMMERSIVE AE button, and select Immersive Audio Enhancement: On.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
2 bad ones in a row
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this brand new today at a store here in St. Louis. Got it home and it has the Hello frozen bug that I have been reading about. I thought I was going crazy so I tried on my other Sony tv and the same Issue. Unplugged and replugged multiple times, tried the power button and minus button reset thing with no luck so I took it back to the store I bought it to exchange it. They were out so I went to another store to swap it out. Got the new one home and the EXACT same problem with it. This is pretty unacceptable Sony for your premium sound system. I have the subwoofer too but I haven’t even been able to try it out because the bars are bricked right out of the box. You clearly have a firmware issue going on and the quality control is not on point. I’m going to attempt one more exchange but if this happens a third time I’m giving up. I’m so disappointed right now
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, We are sorry to hear about the experience that you had with our premium products. It seems like an exchange is already on the way and we hope that you get an awesome experience this time.
Should you need assistance with your Sony soundbar, please contact us for help.
You may reach out to us at socialsupport@am.sony.com
Regards,
Carl
- Pros mentioned:Sound quality
Excellent sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds. I can hear clearly now without maximing the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chan, we're glad you like the sound quality of our product. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Superior soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded my soundbar from AT-3000 to AT-7000 and it was worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MussieW, Thank you for this amazing feedback! We're extremely happy to hear upgrading from HT-A3000 to your HT-A7000 was worth it and you are enjoying its incredible audio quality. We hope that between some of our premium audio technologies such as Vertical Surround Engine and S-Force Pro Front Surround, you feel like you are not only in a sphere of sound, but inside the movie itself. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and rears accessories (SA-SW5,SA-SW3,SA-RS3S). Thank you for choosing Sony! -Jess
'Russell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok not the best sound seems the up sale was not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Russell, We are sorry to hear that the HTA7000 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot this and make this a better experience for you. In the meantime, depending on the input signal and the sound mode setting, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. Install the speaker system, the optional rear speakers and subwoofer at a distance of 1.5 m (5 ft) or more from a wireless LAN router, etc. It may be improved by changing the direction or the antenna’s angle of the wireless LAN router. For more information, you may also check our help guide link: https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000201188.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Its above average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge fan for the price you think it would sound alot better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rico4736484836,
Thanks for commenting. We greatly appreciate your input with the sound quality of our HT-A7000. The sound quality of this soundbar usually depends on the source that you're playing and audio device that you are using. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. For instructions, please refer to the following links:
https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029251.html
https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070958.html
The HT-A7000 also features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. If you haven't yet, you can adjust it to your liking by pressing the buttons on the remote control.
ref: https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029253.html
Lastly, as a general recommendation, please update the firmware of your unit to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more details, please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/downloads
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Sony soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar does not have the power that I expected it to have. I don't feel I am getting the 7.1 sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonySoundBar, We are sorry to hear that the HTA7000 did not meet your expectations. We'd love to help out and troubleshoot this issue to make this a better experience for you. In the meantime, please follow our help guide link: https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070985.html
For further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is ok. Not what I expected. For the price we paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GuillermoA,
Good day and thank you for purchasing our Sony - HT-A7000 7.1.2 Channel Soundbar with Dolby Atmos. While we are happy that you are okay with your purchase, we're sorry to hear that our Sony HTA7000 did not meet your expectations. This is not the news we want to hear from our customers. Is there anything else we can do to turn this experience to a better one? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue:
We are very sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Comparison with Sonos and Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Sonos Arc and Bose this one performed low both on its sound quality and clarity. The Sony subwoofer doesn’t have bass when compared to sonos and Bose. Tested it connecting to a Sony OLED tv as well as Bluetooth Spotify from iPhone. This one needs a lot of improvement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shank,
We are so sorry if our HT-A7000 didn't live up to your expectations. This is definitely not the news that we would like to hear. We truly appreciate your comparison between this unit and other brands. Please allow us to help you and turn this into a better experience. The loudness as well as the sound quality of this soundbar usually depends on the source that you're playing and audio device that you are using. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. For instructions, please refer to the following links:
https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029251.html
https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070958.html
The HT-A7000 also features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. If you haven't yet, you can adjust it to your liking by pressing the buttons on the remote control.
ref: https://helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029253.html
And for the subwoofer, the sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. To troubleshoot the issue, please follow the steps on this article:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/articles/00246877
Lastly, as a general recommendation, please update the firmware of your unit to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more details, please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/downloads
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Connection
Bad connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar and subwoofer do not connect properly. Sometimes I have to turn my TV off and on up to 30 times in order to get connection!! This is very bad
No, I would not recommend this to a friend Hello Error - Brand New
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got a brand new a7000 from an authorized dealer and I looked through the reviews to see if anybody else had similar issues. Plugged it in for the first time and I'm stuck at the hello message on the LCD screen. I tried power Cycling it by unplugging, holding the power and - on the bar...still nothing. When I go to the proper input on my TV it just shows no signal. My first one was damaged in transit so this is my second and I'm having an issue. Considering how expensive this sound bar is, I'm surprised that so many of the same issue. I just bought the subwoofer as well but now I can't use it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MLDude55, We are sorry to hear that you are experiencing issues with your HTA7000. We'd love to troubleshoot the issue and make this a better experience for you. If the soundbar got stuck on "Hello" screen and you're unable to operate the unit, please try the following troubleshooting steps to resolve the issue.
Disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes.
If the speaker system still does not operate properly, reset the speaker system. To reset the unit, Press and hold the (power) and – (volume) on the bar speaker for more than 5 seconds.
If you are still unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
Failed after a few weeks and canont return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this soundbar and it did not work at all. It just said "Hello" and did not accept any input. I exchanged it in-store for another one. The new one worked well for around 3 weeks and is now rebooting every 10-15 minutes so it is unusable. It failed just after the two-week return period so now I have the hassle of dealing with Sony support. This is a piece of junk. Searching online shows that many people are having similar issues. I am going to buy a Bose soundbar instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndyG, We are sorry to hear that you are experiencing issues with your replacement HTA7000. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the HTA7000 has the latest software version installed (Version 1.279) this will improve the overall performance of the HTA7000.
Please check on this link for the latest software of the HTA7000: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/software/00272379
Also, please note that when connecting to a TV with a resolution that is different from that of the speaker system, the speaker system may restart to reset the picture output setting.
To check on this setting on the HTA7000, please go to [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] - [HDMI IN 1]/[HDMI IN 2].
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Surround yourself in a blanket of sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This compact soundbar gives you a 7.1.2 experience! With two up-firing speaker for overhead sound, two beam tweeters, five front speakers for winder surround, and a built-in subwoofer, you can’t ask for more in such a compact size. Utilizing Sony’s Surround Engine and S-Force PRO Front Surround, this system created virtual surround sound that comes from all around you, so you can enjoy the full immersion of your Dolby Atmos and DTS:X content. If you have any doubts on how well their Surround Engine works, find Sony’s demo video on YouTube showcasing the technology, it will blow you away! Technology size, this soundbar has endless connection options (HDMI, USB, Optical and Analog, Bluetooth, Wi-Fi streaming, Spotify Connect, Chromecast, Apple Airplay 2, and more), and supports up to 8K HDR pass-through content. Combined with High-Resolution Audio for crystal clear precision or their 360 Reality Audio, you can submerse yourself in an amazing live concert or studio session experience. Your music comes to life like never before! Sony utilizes Edge-AI (Artificial Intelligence) combined with DSEE Extreme (Digital Sound Enhancement Engine) to upscale compressed digital music files in real time giving you unmatched sound quality. Upon setting the system up, you can let the system auto-configure all the settings for you using their Sound Field Optimization system. It uses the built-in microphones to intelligently measure the position of each speaker in your room. This fine tunes all of the sound technologies to deliver you the best experience possible. Setting up the soundbar takes no time at all, it’s almost ready to go straight out of the box. Simply plug it in, connect to your TV using the HDMI eARC connection and power it on. The quick on screen guide will run you through an auto configuration and have you listening in no time. Additionally, it has the capability to connect via USB, optical, or analog connections. It’s a little over 51 inches wide, 3.25 inches tall, and just over 5.5 inches deep. It’s total power output is 500 watts. I cannot stress more how much this device will blow you away. It has amazing clarity, hard to believe surround sound, and the compatibility is outstanding. I’ve listened to a wide arrange of content, from 4K Dolby Vision/Atmos movies, full surround concerts, or plain boring 2 channel content that is brought alive by the DSEE processing, this device does not disappoint. If you’re looking to expand this system even more, make sure you purchase the optional rear wireless speakers, and optional wireless larger subwoofer. The devices connect automatically and extend your listening pleasure even further.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stangapds, Excellent purchase! We 're glad that you are enjoying the sound quality and ease of setup. The HT-A7000 has 7.1.2 channels, two up-firing speakers for overhead sound, two beam tweeters and five front speakers for wider surround and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround, HT-A7000 creates virtual surround sound that comes from all around you so you can fully enjoy the thrill of Dolby Atmos® and DTS:X®. Thanks to Sony’s virtual surround technology, the soundbar can position sound in vertical space—so you can experience 3D audio without the need for in-ceiling speakers. As well as Dolby Atmos and DTS:X, Vertical Surround Engine lends a more realistic, multi-dimensional sound to other formats, too. Thank you for choosing Sony. Erin
All in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good - It's replacing a surround sound system in our living room whose speakers were damaged by attic critters. Seems to be more durable and reliable to have everything in one package.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesP, Awesome! We are so glad to hear that you are enjoying your new HTA7000! Discover a whole new level of immersion. The HT-A7000 envelops you in authentic 7.1.2-channel surround sound with multiple speakers, S-Force PRO Front Surround and Vertical Surround Engine. Feel the action happening above and all around you. -Carl
Beware of open box item purchases!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box marked excellent was missing cables and remote bestbuy customer service was of no help. When we asked the rep went inside and gave us a remote that didn’t even belong to this item! Soundbar itself is functional.
I would recommend this to a friendBRICKED after five months of use.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar worked wonderfully, as it should have for being Sony's top of the line model. Unfortunately, it randomly started producing popping static noises like it suddenly blew out. I followed the system reset instructions as directed and upon doing so, the system was now permanently stuck at "HELLO" and no number of attempts have changed or fixed this. It literally cannot work now, as the remote isn't recognized and the TV doesn't recognize any inputs from HDMI devices plugged into the soundbar. A crippling flaw from Sony's flagship device....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Weeaboss, we're sorry to hear that you have an issue with your SONY unit. If you already done a reset and the issue still persists, the unit needs a service. Please reach us by sending an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Bad for your health!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely harsh VOC's! A week after installation we are all experiencing burning eyes, coughing, dry throat. We have had the windows and fan running in the room for a week now...still no change. Sony indicates this is normal. I have been involved designing and selling electronics for over 50 years and have NEVER experienced outgassing chemicals like this!! The soundbar menu is not displayed on the tv and no backlight for the remote. Dialog sounds muffled.
No, I would not recommend this to a friendsounds good, over priced, not sure on longevity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds good but.......The RS5 rears speakers which incorporate a built in battery for convenience is a downfall of the system. Even with speakers plugged into electric 24/7 batteries are used and battery indicator will blink indicating low charge. This means you need the battery for operation and once battery fails which will happen, the $600 speakers will become useless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DougS, while we're glad that you like the audio quality of the soundbar, we regret to hear that you are having an issue with your RS5 rear speakers. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you for help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin