Customer Ratings & Reviews
- Model:
- HTA9
- SKU:
- 6467424
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the HT-A9 7.1 Channel High Performance Home Theater System's exceptional sound quality, immersive audio experience, and relatively easy setup. Many appreciate the powerful subwoofer and the system's ability to create a cinematic atmosphere. However, some users report difficulties with connectivity and find the system's price to be a significant drawback. A few also mention inconsistencies with the center channel audio.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent home theatre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good wireless speaker for watching movies. Excellent upgrade to your tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santhosh, Awesome! We are so glad to hear that you are happy with your new HTA9! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Cons mentioned:Connectivity
NEVER CONNECTS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely WOULD NOT purchase this again. It never wants to connect, only works 50% of the time, and is a complete waste of the “wireless” feature because all speakers have to be plugged in. I absolutely do not think something such as this should be nearly as complicated as it is as my TV is optimized for such speakers. Geek squad came to put it all in the right a spot and ended up not hanging any of them up, moving my speakers to WORSE places, and did nothing except waste time. 1/10 experience. Returning tomorrow.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Sony HT A8 Theatre System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this new system. Works like a charm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobbymudd,
Awesome! We're glad that you are having a great time using the HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Terrible speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried these speakers 4x and i can tell you all 4x had drop out i wait a year for them to get the bugs out and bought them brand new last week and still nothing but drop out and errors while optimizing all in all Sony 3 years of these on the market and you still cant your flagship junk for speakers how about yall stop trying to reinvent the wheel in the home stereo world and just copy off everyone else because yall are garbage at home audio! Now TVs your masters at but stay far far far away from home audio. Dont Buy these speakers no matter what sale they run!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BadDeadpool, Thanks for sharing your experience with the Sony HTA9 sound bar and we're sorry to hear that you were not pleased with its performance. Certain factors may contribute to connectivity issues. We do have troubleshooting steps that may help improve the performance of the HT-A9. You may refer to this link for more information:
https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html
Kindly reach out to us at socialsupport@am.sony.com with the following details if you have further questions :
Case Number(if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HTA9:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
-Craig
- Pros mentioned:Sound quality
Entirely unacceptable technical problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a full year in the market, I had hoped the technical issues for the HT-A9 has been resolved by Sony. However, I can 100% confirm that this is not the case. Audio quality is exceptionally choppy and pops and noises throughout the entire playback experience. The speakers are connected via eARC to LG C2 and then a PC via HDMI on 3080. The audio playback is choppy regardless of content (games, youtube, Atmos). All software is up to date as of 05/28/2022. I really really hoped that it would've worked out, as the sound quality coming out of these are a joy to behold. However, the technical issues on these speakers are absolutely unacceptable for a $2k product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi enigmaluminal,
We are sorry to hear that you are experiencing issues with the HTA9. We'd love to troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, please follow these troubleshooting steps: please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
We would also like to confirm if you already have the version 1.279.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Wifi vs wired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audibly, not as good as a wired system but a whole lot neater! Saving my pennies now for the subwoofer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britbloke, Awesome! We are so glad to hear that you are happy with your new HTA9! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Video and Sound Blackouts...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is awesome, but from the beginning sound and video on my TV have cut out a few times per hour while watching content from an Apple TV. Sony has been less than helpful in fixing it and are now asking me to pack up the whole system and send it off for repair for 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, while we are glad to hear that you are happy with the sound quality of your HTA9, we are sorry to hear that you are experiencing issues with audio and video cut out. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try and follow these steps to troubleshoot and isolate the issue. First, please make sure that the HTA9 has the latest software update (v1.16) to update, please check on our software update link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/software/00272362
Also, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Dropouts kill this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it sounds great, but plagued by constant audio dropouts. I've tried RF on and off, changed hdmi from 8k/120 to enhanced, these changes will fix it for 1-4 hours then it reverts back to dropouts. Does this with Youtube, any content from Appletv 4k box and Sony built in apps. Too much frustration for $2,500.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi edhawk,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the speaker system. We'd like to help troubleshoot and isolate the issue. If the audio drops, please install the control box and speakers at a distance of 1.5 m (5 ft) or more from a wireless LAN router, etc. It may be improved by changing the direction or the antenna’s angle of the wireless LAN router. You may find this link helpful to troubleshoot sound issues on the unit:
https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
- Cons mentioned:Connectivity
Disappointed…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it’s great… but the sound constantly drops out because of an unreliable wireless connection. I spent hours troubleshooting with no reliable solution. For the price, the audio issues are unacceptable. I’m returning mine for something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, We are sorry to hear that you are experiencing issues with audio drops on your HTA9. If you still have the unit, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On]. Also, please make sure that the HTA9 has the latest update (Version 1.278). this improves stability of the wireless speaker connection and overall performance of the unit.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:ImmersionCons mentioned:Connectivity
Great sound but unstable connectivity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great immersive experience. Folks talk about having a bubble experience, this certainly gives you that. At times, I can't tell where the sound is coming from, especially when playing music. However, I had to return this due to the constant disconnect. I can't make it through a movie without some sort of drop out or sound issue. For a system that costs $2k, it shouldn't do this. They got someone really good here but they need to figure out this connectivity issue!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CTYNYC, While we are glad to hear that you are happy with the sound quality of the HTA9, we are sorry to hear that you are experiencing issues with your HTA9 and had to return the unit. This issue can be resolved by updating the HTA9 to the latest version as this will Improve general performance and stability of the wireless speaker connection. To check on the update, please check our website link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/software/00272362
We hope that you consider Sony again in your future purchases.
Regards,
Carl
I Found the Dropout issue!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I almost returned these because of all of the dropout issues but after hours i discovered the fix! I went into my TV sound settings and turned off eARC mode. This instantly fixed the audio issue! I have the samsung q90a. I hope this helps others as frustrated as i was!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario611, We are so glad to hear that you got the audio dropout issue resolved. Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not a enjoyable purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The A9 control box failed the day after purchase - no light, power, etc. Sony was good on phone but all troubleshooting efforts to fix were unsuccessful. I did not want the hassle of returning to Sony so I returned the system to Best Buy for a refund. When the system worked on day 1 (had some dreaded dropouts) the sound quality was good. Maybe version 2 (if released) will be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonA, While we are glad to hear that you are happy with the sound quality of the HTA9, we are sorry to hear that it had to be returned due to an issue with the power and audio dropout. This is usually not the case with our premium products and this is not the experience that we would like you to have with us.
For the audio dropouts, the latest update (Version 1.278) Improves stability of the wireless speaker connection and overall performance of the unit.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
so much better than soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better than a soundbar, even the Sennheiser Ambeo which I tried and returned for this. Subwoofer is necessary and recommended. The 'S5' sub isn't too big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodMV, Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! Erin
Hard to beat for what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to beat for what it is since there's nothing else like it. Great support for lossless audio formats except DVD-Audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BillyBudapest! Thank you greatly for sharing your experience and are we very glad to hear you are enjoying everything about your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. Your feedback regarding the unsupported audio format for DVD-Audio is very much appreciated. The HDMI IN jack of the unit does not support audio formats that contain copy protections, such as Super Audio CD or DVD-Audio.
We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great sound, if you buy optional large Sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound, SUB IS A MUST OR DO NOT BUY THIS PRODUCT. Also many people rely on built in TV apps for streaming, but don't know Dolby atmos does not work with them. to take full advantage of this system I recommend buying an external streaming device like nvidia shield tv pro or Apple TV pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Awesome! We are so glad to hear that you are happy with your purchase! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound! Would definitely recommend to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ErickaV! Thank you so much for taking the time to leave us a perfect rating! We are very grateful that you are enjoying your everything about your HT-A9 Home Theater System. Your satisfaction with our product is our top priority. Hear sound beyond boundaries. It sounds like we hit the mark with the HT-A9. Thank you for choosing Sony! -Jess
Sony Ht A9 great system!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy to ditch speaker wires and use this as my sound system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColbyM, Thank you for the 5-star rating! We are glad to hear that you are happy with your new HT-A9 and it suits your needs. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! -Jess
- Cons mentioned:Connectivity
Sounds great but not quite there yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great but could not get past the connectivity issues unfortunately. Had to return. I spent weeks going through every single troubleshooting step
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tcain, While we are glad to hear that you are happy with the sound quality of the HTA9, we are sorry to hear that you had issues with the connectivity even after troubleshooting and you had to return the unit. This is not the experience that we would like you to have with our unit and this is usually not the case with our premium products.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Not worth the hassle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $1800 I expect a better experince than the cheaper system I'm replacing. Not back right speaker randomly decieding it doesnt want to work unless I plug and unplug it 5 freaking times. Seriously making me regret replacing my full Sonos set up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daotaku,
Thank you for sharing your experience with us. We're sorry to hear the issue that you are having with the right speaker of the unit. This is definitely not the experience we want you to have. We'd like to help and do the best possible for you. Please make sure that the control box and speaker are installed not too far away from each other. If there is any obstacle between the control box and speakers, remove it or move the control box and speaker away from the obstacle. Please try to reset the speaker system and the speaker if it does not operate properly. For reference: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000071009.html
You may also use this link as you guide to troubleshoot sound issues on the unit: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
- Pros mentioned:Sound quality
Sony - HT-A9 7.1 Channel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System sounds really good however it does occasionally have audio drop outs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SONY83, thanks for choosing and purchasing our product. We're glad you like the sound quality of the HTA9. We're sorry to hear that you have an issue with the connectivity of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! ~Earl