Customer Ratings & Reviews
- Model:
- HTA9
- SKU:
- 6467424
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the HT-A9 7.1 Channel High Performance Home Theater System's exceptional sound quality, immersive audio experience, and relatively easy setup. Many appreciate the powerful subwoofer and the system's ability to create a cinematic atmosphere. However, some users report difficulties with connectivity and find the system's price to be a significant drawback. A few also mention inconsistencies with the center channel audio.
This summary was generated by AI based on customer reviews.
Great when it works, but frustrating
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound gets choppy and cuts in and out several times a day. The cause I believe is the WiFi, but still, at this price point, if the product has to be resynced and rebooted daily, I’d would not have released it. It only works great under ideal WiFi conditions and we all know most of us don’t have that luxury.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayLo,
We are sorry to hear that you are experiencing some connection or audio drop issues with the HT-A9 and it hasn't performed to your standards. This is not the experience that we want you to have. One of the possible solutions to the issue is by updating the firmware of the Home Theater System for optimum performance and improve stability of the wireless speaker connection. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/downloads
If the behavior continues, we recommend changing the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
Check the line of sight for every speakers to the control box as this may also resolve the issue with the audio cutting out. Set the Wireless Playback Quality to Priority on Stable Connection.
Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Wireless Playback Quality to Priority on Stable Connection.
A separate article is available if the sound skips or noise is generated on this link here: https://www.sony.com/electronics/support/articles/00267910
If you need our assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Garbage, dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with sound cutting in and out since after the warranty period. They won't refund us. Sony won't help. We go through the same service steps. $2000 worth of crap.
No, I would not recommend this to a friendAmazed!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stunning performance. Buy it. It beats any soundbar on the market by miles and bests even more expensive full discrete systems. It is shockingly good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gawl, We are thrilled to know that you were stunned by the performance of your new Sony home theater system. The HT-A9 is one of our latest home sound systems, designed using the Omnidirectional Block concept. The cylindrical shape represents a single solid block providing 360 spatial sound. It fits perfectly against the wall with a flat rear surface. The light pearl grey color blends well with walls, shelves, and other interior elements. Our revolutionary 360 Spatial Sound Mapping technology creates up to 12 phantom speakers from just four real speakers. Surrounded on all sides by multiple phantom speakers within an optimized sound field, you’ll hear every flap of wing and gust of wind with incredible intensity. Thank you for choosing Sony! Vincent
They work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work, I’m keeping them we live in a condo. Pretty cool
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Frank! Thank you so much for taking the time to leave us feedback with your HT-A9. Your review means a lot to us. We're so glad that your purchase went well and it tailors amazing audio to your space. We look forward to serving you again soon. Thank you for your purchase and for choosing Sony! -Jess
Process of elimination
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ready to give you my assessment I will after geek squad comes out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH, Thank you for choosing Sony! With the HTA9, hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. We look forward to your honest review on the HTA9!
Regards,
Carl
Too much lag, no real fix
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried and tried to get these working consistently but the fixes never stuck. There was too much lag in the signal, causing audio drop outs constantly. If there was a time when i thought i had fixed it, the fix would last only a day or so. The drop outs occurred so much that it was impossible to enjoy any media. I tried every fix that Sony recommended: moved anything wireless away from the system, reset the RF channel every time drop outs occurred, set sound mode to favor connection over quality, nothing worked in the long run. Resetting the RF channel would sometimes make things bearable for a single sitting, but next time i turned the system on the issues would return. This is a known issue, please look up some reviews that address audio drop outs if youre considering buying this system. I switched to a different wireless system around the same price point and wow, not one issue. At this price point, the customer shouldnt have to run troubleshooting every single time they turn on the system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nick, we are sorry to hear about the issue you've experience with your HTA9. This is definitely not the experience we'd like you to have. We also appreciate you troubleshooting the problem, it is unfortunate that the fix would only last a day or so. We'd love to help you and turn your experience around.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the HT9
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Best sound system1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best sound system I would say i have tried recently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RK01, Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! Erin
Dead speaker out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may or may not sound good, but instead of being able to experience what cost almost $2,000, I get to hear an endless series of beeps as the setup fails to complete because one of the speakers cannot power on. Sony customer service was very polite, but they couldn't fix the issue and could only offer to have me pack up the entire system and mail it to them (an additional hassle). There is no excuse for a product like this is be DOA, and with everything out of stock, I can't swap it out for a different unit. Sony will check/repair them, but I'm not thrilled with owning such an unreliable product going forward. Not after all the hype videos and breathless promotional promises. Nice job, Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
We regret to hear that you had to pack the whole unit and mail it for further check or repair. This is definitely not the customer experience we want you to have. Hopefully, this will be resolved as soon as possible, and that you will receive the replacement unit in no time. We will be sure to pass this information along to the appropriate department. In case you will encounter issues again with the new or replacement unit, please send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience.
Sincerely,
Vincent
Drop outs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system does some "magic" wireless channel selection that interferes with 5GHz Wi-Fi and there's no way to force a channel like I can on my access points. So if this thing ends up on a good channel, everything works great. If not, playing any media is unbearable. Sony has not fixed this seemingly pervasive issue despite this product being sold for several years. I will never buy any Sony product ever again since they seem to treat their customers like garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonNRb,
Thanks for reaching out to us with your concern. While we are delighted that you like the incredible audio, we are sorry to hear that you are experiencing some connection or audio drop issues with your HT-A9 and it hasn't performed to your standards. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your Sony audio system is great. One of the possible solutions to the issue is by updating the firmware of the Home Theater System for optimum performance and improve stability of the wireless speaker connection. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/downloads
If the behavior continues, we recommend changing the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
Check the line of sight for every speakers to the control box as this may also resolve the issue with the audio cutting out. Set the Wireless Playback Quality to Priority on Stable Connection.
Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Wireless Playback Quality to Priority on Stable Connection.
A separate article is available if the sound skips or noise is generated on this link here: https://www.sony.com/electronics/support/articles/00267910
If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Ease of use
decent system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pro: ease of setup no cons yet only had it for a few days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for sharing your experience. We're glad that you were able to set it up quickly. Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Craig
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mind blowing 360 Spacial Sound Mapping. No drop outs. Quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LightningSShhaaddooww, Awesome! We're glad you're enjoying the 360 spatial sound mapping, great connectivity, and overall quality of your Sony HTA9 Home Theater System. With HT-A9, you'll be immerse in a multi-dimensional audio experience and unique 360 Spatial Sound Mapping technology that creates up to twelve phantom speakers from just four real speakers and calibrates sound to your room for an environment that seems to expand beyond the walls. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
HT-A9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve got the ht-a9 paired with a Sony a95k as the center channel and an sw5 subwoofer and just crazy awesome. The sound quality is amazing. With the latest firmware, we haven’t had any drop out issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer1927, We're happy to hear this feedback! Good to know you like the amazing sound quality and it works seamlessly with your Sony A95K and Sony SW5 subwoofer. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! -Sam
Not Entirely Wireless.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the surround sound system because it was advertised as “wireless”, which in fact only applies to audio. Each speaker requires an AC outlet and a very short power cord is supplied. I don’t have outlets near the location I wanted to use for the rear speakers. I think this fact should have been made clear in the product description. We have many things that run on rechargeable batteries and I poorly assumed the speakers would be the same. Misleading advertising. I am very disappoint.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnS,
Thank you for telling us about your experience with your HT-A9 and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated. This Home Theater System comes with an AC power cords (mains lead) for speakers and AC adaptor for the control box as they need to be plugged into the wall outlet. They do not have a built-in battery.
HT-A9's speakers wirelessly connect to the control box, allowing you to place them anywhere in the room. The wireless connectivity is done via Sony's own uniquely developed protocol for optimal performance. Sound Field Optimization allows you to have the speakers at different heights and distances and will measure the position of each speaker to create the best sound for your room. This makes the HT-A9 versatile layout with wireless connection.
It's also unfortunate that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for the feedback.
Sincerely,
Jess
Dead right rear speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right Rear speaker dead out of box. Returned immediately. Tried Sony support but couldn’t get it working. Took it right back to the store and guess what lol. Sold out. Just read another review with same problem. Seems Sony would have their crap together with a 1800 sound system. Oh well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BAMAJAMA15,
We regret to hear about your experience with your Sony home theater system and that the unit had to be returned. This is definitely not the customer experience we want you to have. Unfortunately, we do not have control over the stock's availability from our authorized dealers. We hope that you will get the replacement unit as soon as possible. In case you will encounter issues again, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve any issues with your unit.
Sincerely,
Vincent
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone sensing a theme here? The right rear speaker will not sync with the system. The speaker will not reset and I have tried all the typical trouble shooting methods. This will be returned and I will stick with a product that works.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swervedriver,
Thank you for reaching out Sony. We're sorry to hear the issue that you are experiencing where the right speaker of the speaker system is not sync. This is definitely not the experience we want you to have with us. We'd like to help and do the best possible for you. May we know your devices connected to the speaker system? Some speakers may not output sound depending on the contents or sound mode. Please check this link as your guide on how to change the settings for the speaker: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000070958.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Do NOT Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not function in my home. The sound kept dropping between the speakers consistently. The HTA9 is too unreliable and cannot be used in all homes. Combined with short cables (4.7 feet), I cannot recommend this. A soundbar is a better alternative for wireless. I am returning this item within less than 24 hours of using it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElliottM,
We are sorry to hear that you are experiencing connection issues with the HT-A9 and it hasn't performed to your standards. One of the possible solutions to the issue is by updating the firmware of the Home Theater System for optimum performance and improve stability of the wireless speaker connection. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
If the issue still occurs, we recommend setting the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
Check the line of sight for every speakers to the control box as this may also resolve the issue with the audio cutting out. Set the Wireless Playback Quality to Priority on Stable Connection.
A separate article is available if the sound skips or noise is generated on this link here: https://www.sony.com/electronics/support/articles/00267910
It's unfortunate that you consider returning the HT-A9. We want to make sure you’re taken care of.
If you still have the unit and you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Good when it works well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really amazing, especially running the test audios. But connection issue is a big problem and made it unusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OMGJoe, While we are glad to hear that you are happy with the sound quality of the HTA9, we are sorry to hear that you are experiencing connection issues with the Home Theater System. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please update the software of your HTA9 to v1.162 as this will improve stability of the wireless speaker connection.
To check on the update and instructions on how to update, please check this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/software/00272362
If the issue still occurs, please try setting the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Setup up FAILED to work in my Vaulted Ceiling Room
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return. The set up process stated that I had the front and back speakers reversed but each speaker is labeled and was in the correct place each time I tried. Although they work without the customization to your room feature, I would only be getting a fraction of the potential of the speakers. Not sure if the vaulted ceiling played a factor here???
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NiceMachine,
We regret to hear that the soundbar had to be returned. This is definitely not the experience we'd like you to have with our products. We also regret that we can no longer help you fix this issue. However, we do have troubleshooting steps that could help fix your problem. For future reference, please check our Help Guide. https://helpguide.sony.net/ht/a9/v1/en/index.html
We are sorry for the inconvenience and hope you'll consider Sony in your future purchase.
Regards,
Erin
Crappy Sound System
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has problems, the sound cuts out and Sony Customer Service is the worst. While other people may not have problems, I have and it shows Sony doesn't have the quality it thinks it does.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrMichael,
Thank you for the review. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. You may find this article helpful on how to resolve your sound issue.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/articles/00267910
Also, we recommend updating your audio system to the latest software version. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/product/ht-a9/downloads
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival. Right rear didn't power on. Absolutely unacceptable for a 2300$ product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sk12,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the rear speaker of the system. This is definitely not the experience we want you to have with us. Please let us help and do the best possible for you. May we know if you have tried to press the power button found on the bottom of the speaker? If not, please press the button and check if it will light up. For reference: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000029195.html?search=rear
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris