Customer Ratings & Reviews
- Model:
- HTA9
- SKU:
- 6467424
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the HT-A9 7.1 Channel High Performance Home Theater System's exceptional sound quality, immersive audio experience, and relatively easy setup. Many appreciate the powerful subwoofer and the system's ability to create a cinematic atmosphere. However, some users report difficulties with connectivity and find the system's price to be a significant drawback. A few also mention inconsistencies with the center channel audio.
This summary was generated by AI based on customer reviews.
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good.............................................
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElzaibakZ,
We apologize for the inconvenience you've experienced with your Sony HT-A9 Home Theater System. This is not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the Home Theater System.
In the meantime, please ensure that the software is updated with version 1.779 for optimum performance.
For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HT-A9:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
- Pros mentioned:Sound quality, Subwoofer
THIS is the future - no more ugly soundbars!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing home theater system and way WAY better than any premium sound bar. I've tried the Samsung 950 and the A9 gives me more of that surround 3D feel. You MUST get the optional SW5 subwoofer to keep up with the Samsung 950A. I bought this to use with my Hisense ultra short throw L9G because a soundbar is not practical for placement purposes - the A9 blew my mind! We sit about 10 feet from the screen and the 4 speakers are placed about 12 feet away at the 4 corners and that bubble of sound is real! The best part is the easy calibration - less than a minute and we're up and running watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HiDef4Me,
Awesome! We're glad you noticed the great features of the HTA9 when comparing it to other brands. Nice to know you are enjoying the immersive and amazing sound quality of the unit. The HT-A9 is one of our latest home sound systems, designed using the Omnidirectional Block concept. The cylindrical shape represents a single solid block providing 360 spatial sound. It fits perfectly against the wall with a flat rear surface. The light pearl grey colour blends well with walls, shelves and other interior elements. Our revolutionary 360 Spatial Sound Mapping technology creates up to 12 phantom speakers from just four real speakers. Surrounded on all sides by multiple phantom speakers within an optimized sound field, you’ll hear every flap of wing and gust of wind with incredible intensity. It’s like you and your living room are inside the movie. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality, Subwoofer
Easy set up and great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up Sounds great Good for movies and music I have a small apartment and gives us enough bass even without a sub.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharanP, Thank you so much for taking the time to leave us a 5-star rating! We are very grateful to hear you find it easy to setup and you like the amazing sound quality of your new HT-A9 Home Theater System. Your satisfaction with our product is our top priority. You're now able to enjoy a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Buy this! Worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible! Once it was connected with my Sony 85" X95J, WOW! The wireless sound is off the chart. I've never had a drop off or cut out. It's got EVERYTHING you need and works with the most advanced sound profiles to date. 4k movies off apps are better than being in the theater. It'll rock the walls! I have the SA5 sub woofer and it's now really ridiculous. As a lay person, this, with the tv is worth every penny spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We appreciate the 5-star rating and we're glad you like the soud quality of the soundbar. Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great sound but terrible connectivity issues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound when it works. But since this system requires "line of sight" and not wifi, this create a huge issue for the system working correctly. The speakers would cut in and out with no sound in the gaps. I spent 10 minutes to one hour every single day to re-calibrate and get the speaking working correctly. Then after waiting for an appointment to get a Geek Squad person to look at it, it was recommended to take it back and get a Sonos, which is exactly what I did.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
While we are glad to hear that you are happy with the sound quality of the HT-A9, we are sorry to hear that you are experiencing connection issues with the Home Theater System. One of the possible solutions to the issue is by updating the firmware of the Home Theater System for optimum performance and improve stability of the wireless speaker connection. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
If the issue still occurs, we recommend setting the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
We do have some troubleshooting steps to help resolve the issue on this help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Sound quality
The soundbar Killer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar killer, Sony has reinvented the wheel.As other reveiwers have said tinker with the settings get the sound to were you like it. For those that don't have a Sony tv to use a a center channel/ the phantom center is great. Thats the best thing about this system you dont here sound coming from the speakers, but all around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonE, We are glad that you like your new Sony HTA9 home theater system. Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family, and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best home theatre sound set up money can buy. Pair this with the SW5 and its a beast sound system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User665906, You definitely made the right choice! We are glad to hear you are happy with your new HT-A9 and it suits your needs. Glad to know this wireless subwoofer is a great addition to your HT-A9 audio system and that it immerses you even deeper into movies and music with its clear, thumping bass and subtle low frequency sounds. Thank you for offering a fantastic rating on the product. Enjoy! -Jess
- Pros mentioned:Sound quality
Awesome sound and buggy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just an FYI, you need eARC for Dolby Atmos sound quality. Amazing audio quality when it works. I bought this right when it came out and will likely wait longer to purchase new Sony products in the future. Having to toggle RF channel on a daily basis is annoying given the price of the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sounddude, We are sorry you are having an issue with your HTA9 home theater system. Please make sure your unit has the latest firmware by performing a software update: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a9/software/00272362. The updates improve the general performance of the unit and resolve any possible software-related issues. Please disconnect the cables that are connected to the TV and the speaker system, then connect them firmly again. Disconnect the AC power cords (mains leads) of the TV and the speaker system from the AC outlets (mains), then connect them again to isolate the issue.
Despite your concerns, it's nice to know that you like the sound quality of your Sony home theater system. Should you need further assistance,you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
HT-A9 unstable wireless conbections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My configuration is with Sony XR-77A80J OLED TV and SA-SW5 Sub. Every time I turn on the system if I want a stable speaker connection I need to rerun the RF channel optimization set up and it usually works pretty good for the day. But 15-20 feet distance for wireless should have been easy to maintain a connection. Lots of minor bugs that I would expect to be addressed with updates such as; - Turning on the TV with Alexa works 99% of the time, but only 50% does the home theater turn on with the TV. - I have the 300w SA-SW5 sub, but seriously might as well be a 5w speaker. - Speaker placement, line of site obsticals such as chairs will disrupt sound field optimization during setup? Really? why not just require speaker placement be above the line of sight obstacles? No mention. I really wish this system worked properly as it looks fabulous and very conservative. looking back, I wish I had gone with someone else. I would not have purchased this system even at half the price, maybe not for 1/4 the price. potentially great system that just doesn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Midlifecrisis, we are sorry to hear that the HTA9 Home Theater System did not meet all of your expectations and that you are experiencing audio drop out issues. Please try setting the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On]. You may also visit this link for additional troubleshooting steps: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Additionally, please ensure that there are no metal objects near the speaker system. This may cause the wireless functions to become unstable.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a must have if you are serious about enjoying all shows, movies and music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user894583, We're glad that you are enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! Erin.
- Pros mentioned:Sound quality
Super expensive with constant drop out to match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it sounds decent but in the last 3 weeks, I'd never been able to finish a single movie without multiple dropouts. Switched to a Nakamichi 9.2.4 system and sound is amazing and dropouts are gone. Although the Sony has more features and gimmicks, the Nakamichi has no thrills and outperforms it by a mile.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AMGGT, We are sorry to hear that you are experiencing issues with audio drop outs on your HTA9. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
If the issue still occurs after troubleshooting, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Worst Speakers ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HT-A9 speakers are just really terrible. The constant drop outs just make listening to any movie, music or tv show an utterly painful experience. I just feel like I’ve been cheated by Sony. There’s no way these speakers should ever have been brought to market. Especially at this price point. Google HT-A9 dropouts. I’ve made sure I had the most uptodate firmware. I’ve done a factory reset on the system. I’ve tried the optimization which will work for a few minutes and then the dropouts return. Nothing seems to work. Terribly frustrating. Do not even consider buying these speakers. Utter waste of time and money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricPease, We are sorry to hear that you are experiencing issues with your HTA9. We'd love to troubleshoot the issue that you have and make this a better experience for you. We also appreciate troubleshooting the HTA9 although it did not resolve the issue.
May we contact you to further troubleshoot and assist you with the HTA9? If so, please send us an email for assistance. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Audio and Video" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl