Customer Ratings & Reviews
- Model:
- HTA9
- SKU:
- 6467424
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the HT-A9 7.1 Channel High Performance Home Theater System's exceptional sound quality, immersive audio experience, and relatively easy setup. Many appreciate the powerful subwoofer and the system's ability to create a cinematic atmosphere. However, some users report difficulties with connectivity and find the system's price to be a significant drawback. A few also mention inconsistencies with the center channel audio.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great sounds when it’s not cutting out..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are spectacular, the immersion is like nothing I’ve had before. Dialogue is clear, phantom center is great, surround effects are really great.. You see that and wonder why this is 1 star - and that would be because they just don’t work very often. I continuously have issues with audio drops and cut outs. It didn’t occur right away, took a day or so before it appeared. I’ve researched online, everything recommends hard wiring devices (so no Wi-Fi), and moving router to 5+ feet away. I’ve done all this, I’ve wired the hub, I’ve moved it 3 times.. Nothing helps. Hopefully Sony can figure this out, because the speakers themselves and the concept is great - but unfortunately it’s not going to work for me. Unfortunately I’ll be boxing these back up and returning, will likely buy the Samsung Q950A or Sonos Arc instead. They won’t sound this good, which is a letdown, but highly doubt they will cut out every few minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chase, while we are glad to hear that you are happy with the sound quality of the Home Theater System, we are sorry to hear that you are experiencing audio drop out issues. If you still have the unit, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try and follow these steps to troubleshoot and isolate the issue.
Please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Additionally, please ensure that there are no metal objects near the speaker system. This may cause the wireless functions to become unstable.
Should you need further assistance, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality, Subwoofer
Nav
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance out of the box. The only thing different from my Bose sound at is that Bose seems to play the dialogues more clearly when compared to a center mode with my Sony a80j. Awesome surround sound not just for Dolby atmos movies but for music playback as well! Would recommend it strongly for the immersive experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naveen, Thanks for sharing your feedback. We are glad you like the performance of your new Sony HTA9 Home Theater System! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family, and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! Vincent
- Pros mentioned:Ease of use, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing sound system, I paired them with the SW5 sub woofer. Easy to setup, mount them on the wall, plug them in and the magic happen. The only negative comment that I can make is, there was the 3-4 month out of stock wait, but now that I have them... it was worth the wait!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormanT, Great choice! We are so glad to hear that you are enjoying your new HTA9! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
HTA9 vs Bose900 vs SonosArc-Sub+full surround test
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tested HTA9+SW5 vs Bose900+Sub700+Surround700 verses SonosArc+Sub3+OneSLs+HDFury. I spent multiple hours testing these with high quality Dolby Atmos, 360 Reality Audio, Lossless Audio. HTA9+SW5 sounded best in all respect and is clear winner. 1. Sony- Best in surround, Vocals are much better on HTA9 even missing center channel, settings - DSEE-ON, DRC-Auto, SoundMode-ON, AdvanceAutoVolume-ON. 2. Sonos - Vocals are not as good as Sony, surround is better than bose. 3. Bose - Surround is worst, surround700 gave very less sound even with surround optimization. Center better than Sonos. I listened these for both Movies and Music and nothing as good as Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaviKumar, Thank you for this amazing review! We're very pleased to hear you like the immersive surround sound feature and clear vocals of your Sony HTA9. With HT-A9, you'll be immerse in a multi-dimensional audio experience and unique 360 Spatial Sound Mapping technology that creates up to twelve phantom speakers from just four real speakers and calibrates sound to your room for an environment that seems to expand beyond the walls. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good for HiRes Content - when no drop outs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned mine because of below. Initially when I got the system, there were pending updates completed them and did auto setup, it calibrated and there were several drop outs in the connections. I read some online articles and then redid the auto setup, the drop outs issue was resolved and they sounded better. Occasionally may be once in 3 or 4 days there were some drop outs and the software is asking me to switch the audio settings to "Connectivity" to resolve connection issues. But the available options are connectivity or sound quality. So if you need constant connection you need to trade sound quality which I am not happy to switch. Pros: Amazing atmos around you. I could hear audio above me besides me and with good content you hear all dimensions. Cons: Drop outs remind you that you have a bad product in your home. Non atmos and HD quality content of youtube did not sound good to me. My 400 dollar bose sound bar did a better job.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramc, Thank you for choosing Sony. While we are glad to hear that you are happy with the sound quality and Dolby Atmos of the HTA9, we are sorry to hear that it had to be returned due to audio drop outs.Updating the software will improve the wireless connectivity of the HTA9. Also, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Decent system but tough to justify the cost.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent system that is an excellent middle ground between a highly accurate component home theater system and a sound bar. At a $3k price point including the sa5 sub (and tax), i kept asking myself..."is it good enough?" Listening experience is well rounded listening and seems to check most boxes, though not any one, particularly. Its like a Disney cruise which doesnt get too dangerous or wild and has enough comforts of home to feel familiar but wont excite those that have experienced more. Ultimately I ended up returning it as i lean into audiophile territory and this wasnt accurate enough for me to justify the cost. I also noticed that every morning after being on standby for the evening, the sound was choppy and needed to be reset. At this price point, i want seamless to add to the minimalistic equation to justify value...ultimately what broke the camels back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FK1978, We are sorry to hear that the HTA9 did not meet all of your expectations and the unit had to be returned. We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality and sound effects to your liking. All of this is included in the manual that came with the unit.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Ease of use, Sound quality
100% highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome surround sound quality! I enjoy watchjng movies and playing games. Easy set-up and user interface.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SahilB,
Awesome! We're happy to hear your enjoyable listening experience while watching movies or playing games using your HTA9 Home theater system. Nice to know you like the easy setup and user interface of the unit. Thanks for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Hey Sony - fix the audio drops!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound beyond what a soundbar can provide BUT… this system suffers audio drop outs. You may not have them right away but you WILL have them at some point and time which quite frankly is unacceptable at this price point. I had a fully stable system for a good week or so and then suddenly it would start dropping audio at random. To be clear, I’ve placed my speakers within direct line of sight of the A9 control box and also moved my WiFi router at least 5-6ft away yet I’m still having issues at random. I have HomePods that maintain audio just fine and from what I’ve heard Sonos systems are pretty rock solid as well so I’m not sure why this higher priced system from Sony is so buggy. Hoping for a firmware fix from Sony soon otherwise I’ll be taking it back. I’d summarize it by saying outside of a traditional receiver and speaker set up this is the most immersive system you are going to find BUT it’s not worth it when it breaks the immersion and enjoyment with audio drop outs. Wait until Sony figures this out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Psychonaut, while we are glad to hear that you are happy with the sound quality of your HTA9, we are sorry to hear that you are experiencing audio dropout issues with your HTA9 Home Theater System. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Should you need further assistance, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Like an unmotivated student - DROPOUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations for this system were high...and boy was I NOT disappointed. We are re-doing our family room and our goal was to clean up the mess from our existing, traditional 5.1 surround system. Our room is 20X20 and this system had no problem filling up the room (with the larger sub.) Even with 20 FT ceilings the sound was fantastic. It pains me to say it, but I am returning the system. While working its amazing, however, the drop outs are way too prevalent. I have an Apple TV4k connected to it, and the base connected directly to my Sony A80J 77". Searched the web, saw lots of the same problems and an army of troopers trying to solve it with different fixes. I really do not want to spend my time manufacturing the perfect environment to, hopefully, make these work. I'll continue to follow along for updates, perhaps V 2.0 will be more stable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoreyDetails, while we are glad to hear that you are happy with the sound quality of your new HTA9, we are sorry to hear that you are experiencing audio drop issues with the unit. If you still have the unit, we'd love to troubleshoot this issue and make this a better experience for you. In the meantime, please set the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On].
For more information and troubleshooting steps, please check our help guide link: https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
Should you need further assistance, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
New kind of speaker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to tweak everything but overall it’s the best speaker system I’ve ever had and that includes trying a dedicated receiver set up with multiple speakers. The subwoofer is overpriced and a bit lacking though. It pops from time to time which is annoying and hopefully the next iteration they’ll up the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
Thank you for the review. The subwoofer is designed for playback of bass sound. When the input source does not contain much of bass sound, as is the case with most TV programs, the bass sound may not be audible. If Night mode is set to ON, set it to OFF. Note: For details regarding Night mode, refer to the manual for more details.
https://www.sony.com/electronics/support/product/ht-a9/manuals
If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. So happy with this system. I previously bought the SONY a7000 soundbar. It was good - don't get me wrong. But i wanted more surround sound and went with the A9. And OMG it was wow. I didn't know sound could be so beautiful and impactful in a movie. I'm hearing sounds from movies i've previously seen that i never heard before. Even just watching YouTube the sound is more pleasurable. Love this thing! Then I bought the Sony - SA-SW3 and now more WOW. Now that SONY has turned me into an audiophile - i want more... going to return my SW3 and purchase the SW5 - ugh SONY! lol Overall i love this sound system. Good job SONY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atul, Awesome! Thank you for this amazing and detailed review of your HT-A9. We are thrilled to hear that you are pleased with your purchase and you are now enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the HT-A9. Also, thank you for your purchase of the SA-SW3 subwoofer! We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. Thank you for sharing this wonderful feedback and for choosing Sony! -Jess
- Pros mentioned:Ease of use, Sound quality
The dream of less wires in my life is here,
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing. Easy to setup. Latest firmware solves the one major issue I’ve ever had with it. Older reviews calling out dropouts are likely moot now. Ditch the big ugly sound bar and get this instead. It’s expensive but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoldenAfart,
Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. Nice to know that the issue that you are having the audio system has been resolved after the latest firmware update. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality, Subwoofer
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system, love that I can place these anywhere and it will no degrade the quality. Phenomenal with Dolby Atmos
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eddie,
That's nice to hear! We're glad that you are enjoying your new Sony HTA9. We're happy that you are pleased with the Dolby Atmos quality of the Sony HTA9. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio system's performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Hta9
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First when I setup i was really excited to hear sound after I setup first i feel there no difference then my old sony sound bar i was sad later i try change settings and i use hdmi cable what i got in the box after that everything change whatever i play on tv it sounds awesome now my living room sounds like movie theater thank you sony u guys need to guide people to setup so they will never return this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnketa, Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your HT-A9 with 360 Spatial Sound Mapping, Dolby Atmos, and DTS:X. We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer accessories (SA-SW5,SA-SW3). Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Sound!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as price without incredibly expensive subwoofer. The sound is fantastic and yes I would buy again. Sound placement does matter but only if really, really need perfect Sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We are glad to hear that you are happy with the sound quality of your new HTA9! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good with minimum issues.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m gonna give it 3 stars because it sounds amazing when it’s working, but it does have dropout issues often. I’ll probably revisit this product in the future. It is revolutionary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Travi0n,
Thank you for purchasing our HTA9 High Performance Home Theater System.
While we are glad that you like the sound quality, we regret that you are experiencing dropout issue. This is definitely not the experience we'd like you to have.
Please try setting the RF channel setting to ON or OFF by following these steps [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On]. For more information and troubleshooting steps, please check our help guide link:
https://helpguide.sony.net/ht/a9/v1/en/contents/TP1000196690.html?search=rf%20channel
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Setup, Sound quality
Ht-a9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome system amazing sound. Hearing the movie the way it was intended just like the theater and music envelopes the room. Easy to set up goes great with the Sony TV as a center channel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin! Glad to hear that you are happy with the sound quality of your new HTA9 Home Theater System! Hear sound beyond boundaries. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Pretty neat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came a little damage on the speaker but they sound pretty great. Sometimes it skips but I did some troublesooting and it fixed it. I do have the SW5 and an A80j so I use the TV as center channel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for commenting. While we are thrilled to hear that you are satisfied with the exceptional sound quality of the HT-A9, we are really sorry if your speaker came with a little damage. We appreciate your efforts in troubleshooting any issues you may have had with the sound skipping, and we are happy to hear that everything is now working properly. We are also delighted to hear that you are using the Sony SA-SW5 300W Additional Wireless Subwoofer and Sony BRAVIA XR A80J with the Sony HTA9 speakers to create an incredible sound system experience.
We hope that the sound system's flexible layout works well with not just your room environment, but also aesthetically. To ensure that you are getting the most out of your HT-A9, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the HT-A9 can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room.
If there's something we can do to help or you may need an information/technical assistance with our product in the future, you can always contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
An actual theater of your own!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Maybe a little too easy. lol. Just place and plug in each speaker. Plug in the control box and run the set up. Just beware, once things are done, it will display a picture and play sounds VERY loud. I don't know how to quiet that. The sound is just wonderful, it is so nice to lay back and enjoy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSPS, Thank you greatly for sharing your experience so far with your HT-A9. We are very delighted to hear you are enjoying everything about this audio system ad you find it easy to setup. During the optimization, the speakers will make a sound for about a minute. We recommended to not make loud noises, walk or stand in front of the speakers during optimization. Glad to know you feel sound from every direction and distance, even beyond the boundaries of your room. Thank you for choosing Sony! -Jess
- Pros mentioned:Ease of use, Sound quality
Sony surround
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible surround sound system. Well worth it and easy simple to set up. I would highly recommend for a dynamic surround sound system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatD, We are thrilled to hear that you like the sound quality of your new Sony home theater system. With HT-A9, you'll be immersed in a multi-dimensional audio experience and unique 360 Spatial Sound Mapping technology that creates up to twelve phantom speakers from just four real speakers and calibrates sound to your room for an environment that seems to expand beyond the walls. You chose the best. Thank you for trusting Sony! Vincent
