Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound could be better little muffled n can’t have the device far from the system or it buffers and looses its connection
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cathy, Thank you for purchasing the Sony HTS350! We're sorry to hear you're having connectivity issues with the unit. If the soundbar loses the Bluetooth connection, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Decent product, nothing to write home about.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s ok, installs easy enough, just feel the quality of sound could be better without having to be more expensive to accomplish that.
No, I would not recommend this to a friendNot Impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used DON’T products before. But, I was not very impressed with this sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Muse, We're sorry to hear you're not satisfied with your Sony HTS350 soundbar. We would like to know more about your concern so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HTS350:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Its pretty good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i thought i was getting! I didn't have much trouble installing it...I will say I like Samsung better....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncleCreepy,
We do apologize for the inconvenience. You may find this link helpful for start up guide.
https://www.sony.com/electronics/support/res/manuals/4748/d3b11f2dd27a52427aa8fcc588294f91/47487591M.pdf
If you need further assistance, please contact our product specialist.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
David
Was on Sale, no wonder its alright.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing to set up, not that great. Subwoofer helped with the bass but the bar alone is whatever. I regret not getting JBL.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Niklaus, Thank you for the feedback on your experience with your soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
IT WAS OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not incredible sound addition. Sony used to really mean something, not so sure it does anymore. Sad to report just so so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantix, We appreciate your honest feedback with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. For the best bass performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Expect better quality from Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad sound bar but I have a vizo that blows this out of the water that was cheaper. The sub is weak. Meh at best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Slim,
We are sorry to hear what happen. Please be assured we take this feedback very seriously and continuously strive to improve our products. You may find this link helpful on how to resolve the subwoofer issue.
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00246877
Regards,
David
- Pros mentioned:Sound quality
Worked for a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for about a week sounded great when it worked. Stopped working I followed every troubleshooting tip and did a master reset, it would not work anymore. Returned it for a full refund. Best Buy took it back and apologized that it stopped working. I never have a problem with returns. I did not replace it, I am still looking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thank you for the feedback on your experience with your HTS350. We regret to hear that the unit has stopped working. This is usually not the case for our soundbars nor the experience we want you to have. Good to know that bestbuy was able to take care of the issue. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not much better than Tv internal speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new entertainment center and my receiver did not fit. I decided to get a sound bar. I purchased this one. I did not like the sound. It was not much better than the internal speakers on the TV. I tried the different settings but still did not sound good. I ended up returning this one for another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi conepa, Thank you for the feedback on your experience with your HTS350. We regret to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music.We take into consideration all feedback to improve the performance and quality of our products. -Sam
Ok sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an ok sound bar, doesn't sound overall that great but not bad. figured sony would be better but basic LG sound bar sounded better
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the simulated surround sound feeling that as always “on.” Very artificial and unfocused. Returned item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi notaTrinitron, We regret to hear that the surround sound feature of the unit did not meet your expectations and it had to be returned. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources by switching to a different sound mode. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Regards, Sam
Would be nice if you could could increase the base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t increase the base sound and it seems too low.Would be nice if you could could increase the base intensity
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, Thank you for the feedback on your experience with your HTS350 soundbar. The bass volume can be adjusted using the SW+,- button on the remote control. And, to ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps. -Sam
Great for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but nothing spectacular. Still want to buy another one because this didn’t satisfy my need for bass and clarity
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kryme, Thank you for purchasing the Sony HTS350 soundbar. We value your opinion and we would like to apologize if the bass and clarity of our product did not meet your expectations. For the best bass performance when listening to TV and movie content, we recommend selecting the Cinema Mode. And we recommend selecting the Music mode if you are listening to music.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony soundbar by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Hope this helps!
-Sam
No synchronization
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has never been synchronized with the TV. I have tried several solutions but there is still a slight difference between a person's lips and the sound. Additionally, there are no controls on the subwoofer at all. I have examined it closely and have found none. There is no way to turn down the volume and to turn it off I have to pull the cord. Am I missing something somewhere?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Squeaky, Thank you for the feedback on your experience with your HTS350 soundbar. When you are watching movies, you may hear the sound with a slight delay from the image. Please check if your TV has an option for Audio/Video sync adjustments.
Using the supplied remote control, you can manually adjust the volume of the subwoofer by press the SW +,- button. There is also a power button to turn it off completely. Hope this helps!
Regards,
Sam
- Pros mentioned:Sound quality
Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, let me say that Yes, the sound is good. But, that’s only if it will connect on the first try, not the 20th. Does not power on with the tv and intermittently disconnects. Super annoying. Going to take the $200 loss and buy a different sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angela08, Thank you for the feedback on your experience with your HTS350 soundbar. We regret to hear that you're having some issues getting the soundbar to work correctly. Can you tell us how is it connected to your TV? In the meantime, please make sure that the control for HDMI function is turned on. Press and hold VOICE for 5 seconds to
set the function to on or off. And also, please make sure to use a premium high-speed HDMI cable to connect with your TV.
Should you need further assistance, we would love to help you walk through and troubleshoot the issues together. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HTS350 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Ghostly system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Soundbar System sounded okay. The darn thing kept turning back on by itself loud as ever. We did everything we could to stop this from happening. We had to return it to BestBuy. We had an extra one brand new it was the Samsung soundbar system and it sounded much much better than the Son. We love it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ghostly, We regret to hear that the unit had to be returned and about the power-related issue you had with your soundbar. This is usually not the case for our soundbars nor the experience we want you to have. To resolve issues like this, we recommend performing a factory reset. REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (page 35). Thank you for sharing your feedback and we hope you consider our Sony products in the future. Regards, Sam
Broken parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control came broken and battery was hollowed up. Customer service wasn’t helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dean,
Thank you for reaching out to us. We're sorry to hear that you that the remote control that came with the soundbar is broken. This is definitely not the experience we want you to have. May we know if you have contacted the store regarding this matter?
We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Ummmm. Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not a fan. The specs look good but the sound is horrible. The speaker pops while listening to music on YouTube, after 50% volume it really doesn't get any louder ( but the subs hits a little harder) and I can't control the speaker volume with the TV remote. Also there's this blue flashing light that randomly flashes throughout the night while I'm sleeping. Taking it back tomorrow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roy1911, Thank you for the feedback on your experience with your HTS350 soundbar. While we appreciate you like the overall features of the unit, we regret to know that you're having an audio quality issues with it. To ensure you're getting the optimal listening experience, please follow these steps:
-Check that all the cables and cords of the Sound Bar and the connected device are firmly inserted.
-If the connected device supports upsampling feature, you need to turn it off.
You may also check the troubleshooting steps provided on this link:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00223961
If your TV supports Control for HDMI feature then you can use your TV remote to control the volume of the soundbar.
And with regards to the flashing blue light indicator, it means your Bluetooth function is turned on, please try to turn off the soundbar when not in use or switch to different input/source.
If you still have the unit and need assistance, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Average buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but its cut the audio off every now an then. Ive tried optic cable an hdmi. Same thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar, Thank you for the feedback on your experience with your HTS350. We regret to hear you're having audio cutoff issues with your soundbar. If you've already tried to replace the audio cable, please try to perform a factory reset. Refer to the link below for reset procedure:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 35)
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
2.1 320w sound bar (sony)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony 2.1 channel 320w sound bar is just ok. i thought the sound would be better. a little to tinty sometimes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi erozelle, Thank you for purchasing the Sony HTS350 soundbar. We're glad to hear you like the overall quality of the unit. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam