Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Sound is okay, remote just broke.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in April and the remote controller just died in December. (No, it's not batteries, we tried that.)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lesli,
We are sorry to hear that. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
These are ok.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting more but then realized that these are not designed to be top end. Good quality and sound is descent.
I would recommend this to a friendAlright
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for big rooms, maybe it’ll be better in a small bedroom,but other than that not loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, thank you for your purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You may use the supplied remote to adjust the volume of the unit. Also, you can press the SW button on the supplied remote to adjust the volume of the subwoofer. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Panasonic TV..and could not hook up the SONY sound bar. Pkg does not says it is incompatible..but apparently it is
No, I would not recommend this to a friendbetter than tv speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than TV speakers but for this price you might as well spend a couple hundred more for a way better system
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frosty, Thank you for the feedback on your experience with your HTS350. To get the most out of your soundbar, please try to utilize the different sound effects and sound modes that are tailored to different kinds of sound sources to improve your listening experience. Thanks for choosing Sony! -Sam
Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using the blue tooth function for connection it often cuts out a lot. Not sure the remedy for this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jthomas, Thank you for the feedback on your experience with your soundbar. We regret to hear you're having Bluetooth connectivity issues with the unit. To ensure you're getting the best Bluetooth connection, please follow the steps below:
Bring the BLUETOOTH device close to
the Bar Speaker.
Make sure the Sound Bar is not
receiving interference from a wireless
LAN device, other 2.4 GHz wireless
devices, or a microwave oven. If a
device that generates
electromagnetic radiation is nearby,
move the device away from the
Sound Bar.
Pairing may not be possible if other
BLUETOOTH devices are present
around the Sound Bar. In this case,
turn off the other BLUETOOTH
devices.
If you are unable to resolve your concern, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
will not pair with our Sony bravia TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cannot get this to pair with our new Sony bravia TV. it was purchased the same time as the TV. Bluetooth, optical cable and hdmi will not connect. spent an hour on the phone with Sony support and they are having it returned for trouble shooting. customer support was very nice about it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi beachlinda,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
good sound, bad bass
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent sound, but the bass was sorely lacking even with it turned up all the way
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rs123, Thank you for the feedback on your experience with the sound quality of your HTS350 soundbar. To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing SONY! -Sam
Wish it had a little more boom
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system, just wish it had a little more power in the sub. Definitely and improvement over the TV sound of course.
No, I would not recommend this to a friendSound bar over taking the controls.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I turn on the TV it wants to bypass the controls on go straight to it bring the sound. Do not like that.
I would recommend this to a friendHubby loves it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So my husband loves this soundbar. Uses it for all his sporting viewing. I'm not sold yet. I think it sounds echoey.
I would recommend this to a friendGlenos1998
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the sound but before you buy make sure the room size is not too big otherwise you won't like it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, Thank you for purchasing your new HTS350 soundbar. We appreciate the feedback. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Enhances sound. I’d rather save the extra money and get a JBL 5.1- that one is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tara, Thank you for the feedback on your experience with your HTS350. We're glad to hear you like the sound quality. To ensure you're getting the optimal listening experience, select MUSIC when listening to music, and select CINEMA when watching movies and TV programs. REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (page 21). Thanks for sharing your feedback. -Sam
Cuts out occasionally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than nothing but both the sound bar and sub cut out and I have to unpair and repair to fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CedarAframe, Thank you for the feedback on your experience with your HTS350. For intermittent subwoofer connection issues, please follow the troubleshooting steps on the link below to resolve the issue:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person said everything needed was in the box. Not true, a hdmi cable is needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nonono, Thank you for the feedback on your HTS350 soundbar. Although an HDMI cable is not included, there is a supplied optical cable to also connect to your TV.
And with this soundbar, you’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam
Sound not quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voices hard to understand when engaged. ? Was hoping for better quality!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar, We're sorry to hear that you're having issue with the sound quality of this HT-S350 2.1ch Soundbar with powerful wireless subwoofer and BLUETOOTH® technology. We apologize for the inconvenience. You can isolate this issue by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00028543.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok sound bar at best average sounds ok arc doesn’t play well with some tvs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makoml,
Thanks for sharing your review and experience with the HTS350. Your feedback is greatly appreciated. You can adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to pages 21-22 of this link:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
For ARC-related issues, please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00191214
Note: Full operation of the ARC function is not guaranteed when connecting a non-Sony TV.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTS350.
Sincerely,
-Ralph
Sony Social Support
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must turn off for most TV stations. Very inconvenient,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShopAroundFirst,
Thank you for your review, and we are really sorry for your disappointment. It is unfortunate to hear you are having an issue with your HT-S350. This is definitely not the experience we wanted you to have. If you are having an issue with the sound quality of the soundbar, please refer to the below:
The loudness as well as the sound quality of this soundbar usually depends on the source that you're playing and device that you are using. The HTS350 features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. If you haven't yet, you can adjust it to your liking by pressing the buttons on the remote control. We also suggest having your S350 placed closer to the ear level to allow you to hear more details. If the bar is mounted low, you may not have the best listening experience.
We'd love to know more about your concern and help you out. If you can explain in a little more detail that would be appreciated so we can better assist you. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Bluetooth cuts off even though short distance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use it is sputtering and bluetooth cuts off periodically as if speakers are dying already.
No, I would not recommend this to a friendNot that great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really what i wanted from that. The sound isnt really good,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer619, We're sorry to hear you're not satisfied with the sound quality of your Sony HTS350 soundbar. To ensure optimal listening experience on this soundbar, please try to switch between different pre-programmed sound mode options and enable the Voice mode function. You may refer to this link for more information: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 21).
Should you need further assistance, email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam