Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Not as powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would provide more power. I can hardly hear it....my room is probably too large
No, I would not recommend this to a friendGreat sound, but Bluetooth cut out intermittently
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to use with a Apple TV 4k and a projector. Sound was very impressive and full, but the unit had frequent audio drops via Bluetooth. HDMI wasn't an option as it only has one input and the projector doesn't have ARC. We have used the Apple TV with numerous BT speakers and not found this issue elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Astationzero, While we are glad to hear that you are happy with the sound quality of your soundbar, we are sorry to hear that you are experiencing issues with the Bluetooth connection frequent audio drops. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
-Make sure that the BLUETOOTH indicator on the Bar Speaker is lit
-Bring the BLUETOOTH device close to the Bar Speaker.
-If a device that generates electromagnetic radiation, such as a wireless LAN device, other
BLUETOOTH devices, or a microwave oven is nearby, move the device away from the Sound Bar.
-Remove any obstacle between the Bar Speaker and the BLUETOOTH device or move the Bar Speaker away from the obstacle.
-If the Bar Speaker is installed under the TV, move the Bar Speaker away
from the TV.
-Reposition the connected BLUETOOTH device.
-Switch the wireless LAN frequency of any nearby wireless LAN router or PC to 5 GHz range.
-Increase the volume on the connected BLUETOOTH device.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Decent for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound will not fill the room nor will the base but it will due for a small area like a bedroom
I would recommend this to a friendIt’s a okay sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power is more than enough. However the speaker sounds a little dull, not as bright as I thought.
No, I would not recommend this to a friendThis is the worst sounding bar I’ve ever heard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t underscore how awful this product sounds. As an audiophile who was looking to spruce up a spare room, I somehow found this sounding worse than the TV’s built-in speakers. Honestly, everything about this product is terrible—most notably the sound quality. A tinny, almost non-existent high end distorts the sound through each sound profile. The bare-bones remote gives no ability to customize or EQ anything, other than adjusting the subwoofer volume (which, I confess, sounds okay). On a whim, I replaced this with the comparably-priced Vizio V-Series sound bar that sounds WORLDS better AND includes rear speakers, a line-in, and all the EQ and customization controls you’d expect. Whatever you do, do not buy this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, We regret to hear you had issues with the sound quality and it had to be returned. This is definitely not the experience we'd like you to have with our products. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar. REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 21).
For future reference, we can offer assistance on how to set up, operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have great sound and just sounds like my sony tv. A waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LAWOFFICE, Thank you for the feedback on your experience with your HTS350. We value your opinion and we would like to apologize if our product did not meet your expectations.
To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music.
Regards,
Sam
not as good as it looks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks good but doesn't sound how it looks and has connectivity issues with my smart tv
No, I would not recommend this to a friendSony Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item as it didn't meet the sound qualities I prefer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi i420Spit710Fire, We are sorry to hear that the HTS350 did not meet your expectations when it comes to the sound quality. Depending on the input signal and the sound mode setting, surround
sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Great product if it worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if it worked. I bought it for my father, And unfortunately by the time he moved to Federal Way and I finally sat in that it was too late to return and the subwoofer is not working so I'm stuck with a product that doesn't work. I am going to read this as if the subwoofer was working along with the sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mama4reals, We regret to hear that the subwoofer of your unit is no longer working. This is usually not the case for our soundbars nor the experience we want you to have. To isolate this issue, please try to follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00223961
Your unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
quite working in 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this sound bar until it quit working. Hooked it up, set up the HDMI connection to my smart TV and everything went smoothly. Sounded nice but after 9 days the TV no longer recognizes it and cannot reset/reconfig to the TV. Taking it back to best buy as defective.
No, I would not recommend this to a friend Great for movies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for movies and a small living room. Doesn’t give me the power of sound I was looking for
No, I would not recommend this to a friendchallenging setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation was easy except for final hookup to the tv, had to buy an extra cord
No, I would not recommend this to a friendEh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was ok. Subwoofer not very loud. Took it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shagyk, Thank you for the feedback on your experience with your HTS350 soundbar and we regret to hear that the unit had to be returned. Trying out the steps below are some of the methods that we recommend to ensure optimal performance of the subwoofer
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Sony surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is decent for the price, the subwoofer was a huge disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zbrueckner, Thank you for the feedback on your experience with your HTS350 soundbar. While we're glad to hear you like the price point of the unit, we regret to hear that the subwoofer did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not great it’s ok though just have to play with volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Penguin,
Thank you for choosing and purchasing our Sony HT-S350 2.1ch Soundbar with powerful wireless subwoofer and Bluetooth® technology. We appreciate your time in sharing this honest review. It's good to know that you appreciate the overall performance of the unit. We value your input regarding the sound quality. To ensure you're getting the optimal sound quality, please follow the steps below:
- Increase the volume of the Soundbar using the remote control.
- Increase the volume of the output device, such as a TV or audio device.
- Turn off the Night Mode setting. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting.
- Try switching to different sound modes. Are you getting the tinny sound from all sources such as apps in the TV a cable box or gaming console? If not, it may be an issue with the source.
You can easily enjoy pre-programmed sound effects and settings that are tailored to different kinds of sound sources. This may help improve the sound quality. You can refer to pages 21-22 of the manual for more information. See Adjusting the Sound. Please visit our support website. https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. Should have purchased the one that is 100.00 more,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Judy, You definitely made the right choice. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam
Surround Sound Gone Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough, not what I expected with it being a 5.1 channel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Surroundsystemwrong, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You may follow this link to isolate the issue. (Refer to page 32):
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not As Good As My Cheaper Vizio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Vizio has better bass, clearer audio. What is even worse the Bluetooth connection is not near as stable as my Vizio SB3621n. Sony keeps glitching and is very intermittent, while when I switch to the Vizio it is rock solid. Very disappointed, considering on going back to Vizio. I bought this to match up with my Sony 55" tv.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound, sound bar bought 13 years ago was just as good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Schlell,
Thanks for sharing your experience so far with your new HT-S350 soundbar. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience.
Regards,
David
bob b
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.average performance for an average price. i guess i got what i paid for
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi robert, Thank you for the feedback on your experience with your HTS350 soundbar. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music.
Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam