Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Great sound, but Bluetooth cut out intermittently
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to use with a Apple TV 4k and a projector. Sound was very impressive and full, but the unit had frequent audio drops via Bluetooth. HDMI wasn't an option as it only has one input and the projector doesn't have ARC. We have used the Apple TV with numerous BT speakers and not found this issue elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Astationzero, While we are glad to hear that you are happy with the sound quality of your soundbar, we are sorry to hear that you are experiencing issues with the Bluetooth connection frequent audio drops. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
-Make sure that the BLUETOOTH indicator on the Bar Speaker is lit
-Bring the BLUETOOTH device close to the Bar Speaker.
-If a device that generates electromagnetic radiation, such as a wireless LAN device, other
BLUETOOTH devices, or a microwave oven is nearby, move the device away from the Sound Bar.
-Remove any obstacle between the Bar Speaker and the BLUETOOTH device or move the Bar Speaker away from the obstacle.
-If the Bar Speaker is installed under the TV, move the Bar Speaker away
from the TV.
-Reposition the connected BLUETOOTH device.
-Switch the wireless LAN frequency of any nearby wireless LAN router or PC to 5 GHz range.
-Increase the volume on the connected BLUETOOTH device.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good for a young adult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. But not enough bass for my liking. It really depends on what you are looking for.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Volume
Was expecting better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After putting this soundbar and subwoofer to the test in many different situations, I can now honestly say I was expecting more out of this system. First to be tested was it playing regular television as well as sports on tv. I would say this is where the setup lacked the most as it did not sound all that great, it was also really lacking volume no matter what I did. Next was movies and from here on I saw improvements. It was definitely a much crisper and higher quality sound and this was also where the subwoofer could start to shine. Again though, volume still seemed to be lacking, I would expect something this large to be able to make more noise. It did not matter if I adjusted the tv volume or the system volume, I just kept having to go higher and higher and it still was just an okay volume. Next was playing regular music via bluetooth thru the speaker and subwoofer and this is where it also sounded really good, volume situation seemed to improve slightly but still at the highest setting it seemed like it should be able to go louder. I will say though that even at the highest volume, it did sound pretty good. Now for some people this volume issue for me may not be a problem, I can see this being good in an apartment, condo, or townhouse where one should probably be considerate to their neighbors when watching something or playing music. However in an average sized single family home, it honestly just doesn't cut it. Another disappointing factor I found was that there is not any equalizer functions available at all, I found myself wanting to adjust bass or treble and the only adjustments that can be done are switching the different sound modes on the remote. When digging further into my tv’s sound settings, almost nothing could be adjusted because I was not using the built in speaker, but instead an external unit so many adjustments were locked. If there is a way to make equalizer adjustments and I just have not found it yet, then it is way too hidden of a function as I have searched for longer than one should ever have to for something like that. All in all, as I have used this system daily now, I think it is honestly priced too high for what you get, there are many other alternatives to this product that are more inexpensive and give an equivalent or better result. Its saving grace is that its sound quality is impressive.
No, I would not recommend this to a friend Decent not great, more for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound ,but subwoofer is kind of weak compared to Samsung similar models.going to return this
No, I would not recommend this to a friendNot as powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would provide more power. I can hardly hear it....my room is probably too large
No, I would not recommend this to a friendSony Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item as it didn't meet the sound qualities I prefer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi i420Spit710Fire, We are sorry to hear that the HTS350 did not meet your expectations when it comes to the sound quality. Depending on the input signal and the sound mode setting, surround
sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Decent for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound will not fill the room nor will the base but it will due for a small area like a bedroom
I would recommend this to a friendIt’s a okay sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power is more than enough. However the speaker sounds a little dull, not as bright as I thought.
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have great sound and just sounds like my sony tv. A waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LAWOFFICE, Thank you for the feedback on your experience with your HTS350. We value your opinion and we would like to apologize if our product did not meet your expectations.
To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music.
Regards,
Sam
Eh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was ok. Subwoofer not very loud. Took it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shagyk, Thank you for the feedback on your experience with your HTS350 soundbar and we regret to hear that the unit had to be returned. Trying out the steps below are some of the methods that we recommend to ensure optimal performance of the subwoofer
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
not as good as it looks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks good but doesn't sound how it looks and has connectivity issues with my smart tv
No, I would not recommend this to a friendGreat product if it worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if it worked. I bought it for my father, And unfortunately by the time he moved to Federal Way and I finally sat in that it was too late to return and the subwoofer is not working so I'm stuck with a product that doesn't work. I am going to read this as if the subwoofer was working along with the sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mama4reals, We regret to hear that the subwoofer of your unit is no longer working. This is usually not the case for our soundbars nor the experience we want you to have. To isolate this issue, please try to follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00223961
Your unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not great it’s ok though just have to play with volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Penguin,
Thank you for choosing and purchasing our Sony HT-S350 2.1ch Soundbar with powerful wireless subwoofer and Bluetooth® technology. We appreciate your time in sharing this honest review. It's good to know that you appreciate the overall performance of the unit. We value your input regarding the sound quality. To ensure you're getting the optimal sound quality, please follow the steps below:
- Increase the volume of the Soundbar using the remote control.
- Increase the volume of the output device, such as a TV or audio device.
- Turn off the Night Mode setting. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting.
- Try switching to different sound modes. Are you getting the tinny sound from all sources such as apps in the TV a cable box or gaming console? If not, it may be an issue with the source.
You can easily enjoy pre-programmed sound effects and settings that are tailored to different kinds of sound sources. This may help improve the sound quality. You can refer to pages 21-22 of the manual for more information. See Adjusting the Sound. Please visit our support website. https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
challenging setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation was easy except for final hookup to the tv, had to buy an extra cord
No, I would not recommend this to a friend- Pros mentioned:Sound quality
quite working in 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this sound bar until it quit working. Hooked it up, set up the HDMI connection to my smart TV and everything went smoothly. Sounded nice but after 9 days the TV no longer recognizes it and cannot reset/reconfig to the TV. Taking it back to best buy as defective.
No, I would not recommend this to a friend Sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok. Should have purchased the one that is 100.00 more,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Judy, You definitely made the right choice. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Thanks for choosing Sony! -Sam
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound, sound bar bought 13 years ago was just as good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Schlell,
Thanks for sharing your experience so far with your new HT-S350 soundbar. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience.
Regards,
David
Sony surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is decent for the price, the subwoofer was a huge disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zbrueckner, Thank you for the feedback on your experience with your HTS350 soundbar. While we're glad to hear you like the price point of the unit, we regret to hear that the subwoofer did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Great for movies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for movies and a small living room. Doesn’t give me the power of sound I was looking for
No, I would not recommend this to a friendSurround Sound Gone Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough, not what I expected with it being a 5.1 channel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Surroundsystemwrong, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You may follow this link to isolate the issue. (Refer to page 32):
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl