Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Sony or Vizio? Vizio it is.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony, but the subwoofer like the other reviews noted is nonexsistent. The set up was easy, but the sound was very tinny and loud but shallow. I bought a Vizio 5.1 instead and I was much happier. Again, wish I could've stayed with Sony, but they have to fix the performance on this set. Yes, Sony, I followed the directions to increase the subwoofer level, but it also turned up the volume on the soundbar which made everything sound like a cheap TV turned up to the highest volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AustinDude,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your full expectation with the HTS350. Let us help make this a better experience for you. To ensure optimal performance with the subwoofer and adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. please follow the steps through this link on pages 21 and 32 of the manual: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
We greatly appreciate our feedback. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Kris
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this sound bar is in my terms it is not very good. I am very disappointed in the sound quality. Would not recommend it to anyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Iwouldnotbuythis, We regret to hear you're having sound quality issues with your Sony soundbar. This is usually not the case for our soundbars nor the experience we want you to have. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar.
REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 21)
If you are unable to resolve your concern or if your need further assistance, please email us at socialsupport@am.sony.com with the following details:
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Username:
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Sincerely, Sam
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this after using it for a few days. The sound quality isn’t great. When they did the demo in store it was much better but then at home it sounded different.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Heath, Thank you for the feedback on your experience with your HTS350 soundbar. We regret to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Samsung
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Help I have Botton surroundsound TV another TV and I’m not getting any help from this I paid for the squad and nobody’s return my call in three months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, We apologize for any inconvenience that you experienced. We would like to know more about your concern so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony product:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
- Pros mentioned:Bluetooth connectivity, Sound quality
Straight forward soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First things first, this soundbar has excellent sound quality. I like that they have a separate subwoofer, as opposed to some of the soundbars that integrate the subwoofer into the soundbar. Also, the fact that the subwoofer is wireless provides added convenience when trying to determine placement and for wire management. The design is beautiful and sleek. Black with with a mesh front and minimalist bezel. It provides a nice accent to any room. The soundbar is only 35 ½” across, and looks small and slender when placed under my 65” Living Room TV. It appears much more proportionate against a 37” TV I have. This could just be a personal preference issue. The soundbar lacks Wi-Fi, so using streaming methods like AirPlay are out of the question, but the unit is equipped with Bluetooth 5.0. The Bluetooth feature is nice because it allows me to stream music from my iPad or my phone straight to the speakers. It’s a very nice feature. All in all, the soundbar sounds great and looks great. It has some minor drawbacks in its lack of features, but the features are appropriate for the price.
I would recommend this to a friend Voices Drowned Out
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regardless of the setting, you cannot hear voices during any scenes with environmental noise. For shows like Mad Men, with only conversation its fine but i have to dial it ip to 60/100 to hear. The bar is 4 feet away from me. Action movies are nearly impossible to enjoy. I have tried all settings, sub woofer levels, doesnt matter. I have to turn down the volume during action sequences and turn it up during conversation
No, I would not recommend this to a friend- Cons mentioned:Durability
Lasted 7 months not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 7 months speaker shuts off when I put it more then half the volume bass blew out never even used it at full volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Destinywavy, We regret to hear about what happened. We would like to know more about what happened with your soundbar so we can better assist you.
Your unit comes with a 1-year limited manufacturer's warranty. for further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a nice system for the price but it only lasted 16 days and the sound bar stopped working. Return process was very easy but we didn’t go with same system went with a different brand.
No, I would not recommend this to a friendBad sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea why this has so many positive reviews. People must not have good ears. The sound on this soundbar is terrible. Makes you feel like you are in a long tunnel. Plus, there are very few, if any options to adjust the sound, and there is no number preface to see what level volume you are on. I returned 3 days later. My LG soundbar from 2014 still sounds better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jb12, We're sorry to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure you're getting the optimal listening experience, select MUSIC when listening to music, and select CINEMA when watching movies and TV programs. REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (page 21). Thanks for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Sony sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding but not theater experience sound so i upgraded to 2000 watts sound bar and sub
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cobra, Thank you for the feedback on your experience with your HTS350 soundbar. While we're glad you like the sound quality of the unit, we regret to hear that you're not satisfied with the surround sound experience. To ensure immersive surround sound experience, please try to switch to different pre-programmed sound mode options. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Terrible sound quality, no bass
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound quality in comparison to the Polk and JBL products in the same price range. Return to the store to purchase a Polk soundbar system instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catfan2000, Thank you for the feedback on your experience with your HTS350. We regret to hear that the sound quality did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps. -Sam
Why Sony?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so disappointed. I wasn't expecting the best but it's not good at all. The samsung soundbar I have in my bedroom sounds way better and it costs the same. The volume isn't loud and you can barely hear the bass. Not to mention the morse code remote control that came with it. The display on the speaker just flashes when you use the remote, you can't tell what it did. I would take it back but I'm not standing in a line forever outside because of the covid. I'll use it until it gives out I guess.
No, I would not recommend this to a friendDisappointing sound.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my old Sony CT60BT soundbar and was very disappointed. You would think a 320w system would sound better than the old 60w but it did not. From low to medium volumes you could barely here the bass. Maybe that’s why this system keeps going on sale.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Thank you for the feedback on your experience with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Returned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s okay . The sound is not the best and it wasn’t user friendly for changing the different sound settings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristmasGift, Thank you for the feedback on your experience with your HTS350 soundbar and we're sorry to hear that the unit had to be returned. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
I don’t remember this product as I returned it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t remember much about this. I ultimately returned it. But the fact that I cannot remember it at all implies it was not very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mijopest, We regret to hear that the unit had to be returned. We take into consideration all feedback to improve the performance and quality of our products. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony soundbar by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Regards,
Sam
Poor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed ineptly. Not synchronized with TV. installer was more hurried to get outa here than to do the job right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Incompetence, We apologize for any inconvenience that you experienced. Sony's commitment to customer satisfaction is our top priority. If this soundbar is connected to the TV via Bluetooth, you
may hear the sound with a slight delay from the image. Please check the TV settings for AV sync or audio delay options. May we contact you to get more information? If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
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Sincerely,
Sam
- Cons mentioned:Durability
Sony soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks. Had to send it to a Sony repair facility. Still not fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jds21, We regret to hear about what happened. This is usually not the case for our soundbars nor the experience we want you to have. We would like to make this a better experience for you, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HTS350:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
It’s ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for like a teenager room. Not for my game room/ theatre room lol. I love to hear it like the Movie Theatre... Not close to it but worth a try.
No, I would not recommend this to a friendVery poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and returned it same day to the store! The sound was really poor for a Sony. The bass subwoofer was just for decor. Nothing was heard.
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not as good as I expected. I recommend spending more money for premium end bose sound bars as they are useful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Michael,
Thank you for your review.
We are really sorry if our HT-S350 2.1ch Soundbar with a powerful wireless subwoofer did not meet your expectations. If you are having problem with the sound quality, the HTS350 features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. You can adjust it to your liking by pressing the buttons on the remote control. We also suggest having your S350 placed closer to the ear level to allow you to hear more details. If the bar is mounted low, you may not have the best listening experience.
We'd love to know more about the issues you are having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can Best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support