Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My former sound bar system with was lower price and had more features would make commercials after this makes them louder
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi flyaway, We appreciate the feedback about your new Sony soundbar. To ensure you're getting an optimal listening experience, please follow the steps below:
-Check that all the cables and cords of the system and connected device are firmly inserted.
-Try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
Your new HTS350 also offers a wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater.
Thanks for choosing Sony. -Sam
Stopped working in less than one year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would. I have had this less than one year and it randomly stopped working. No sound comes out just static. Nothing changed it just stopped working. It's been mounted to the wall. Super disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi disappointed,
We're sorry if the soundbar stop working. It looks like your soundbar needs service, to further assist you, we recommend visiting our Eservice website to locate a repair center near you.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Unfortunate
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked fine but the little phono player metal wasn’t their when I removed the cap protecting it.
No, I would not recommend this to a friendDid not accept tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work directly with tv, required the use of 2 remotes and adjustments. Returned it and purchased a different one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ajfallguy, We regret to hear about the issue with the TV to the soundbar. We're sorry to hear that you returned this TV. We apologize for the inconvenience. Was the TV compatible with the HDMI CEC function? This issue might be resolve by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00173195
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
Thank you for your patience and understanding!
Jay
Sony Social Media Team
Trouble installing....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We cannot install this soundbar to replace a previous one. It might be a great soundbar or a lousy one. We have no idea! We asked Best Buy to install the soundbar but they said they install tv"s but not just soundbars. As grandparents without access to adult children, we would gladly pay extra for this service. So, it continues to sit on the floor for the last month. When we get someone to install it, we will let you know.
No, I would not recommend this to a friendDon’t recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! I had one a few years ago, blew up after 2 years, okay, things happen, got another one, and it’s gone, did the exact same thing! I realize that things don’t last forever, but I’ve had it two years in September and this is the second one that’s done the very same thing, obviously something is defective.
No, I would not recommend this to a frienda bunch of issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for the first three months then it wouldn't connect by bluetooth and only through the wired connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chey1297, we are really sorry if you are encountering an issue with your HT-S350. This is definitely not the experience we wanted you to have on our product. We are not sure on what model/brand of device you want this soundbar connected to via Bluetooth. However, you may try following the steps provided on the link below to isolate the problem:
Mobile Device Connection (Pg.32-33) - https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Problems connecting to Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to use. Gave up but return period ended. It doesn’t connect easily to Bluetooth like most devices do in a snap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thisdivaknows, We regret to hear you're having Bluetooth connectivity issues with the unit. This is usually not the case for our soundbars nor the experience we want you to have. Your unit comes with a 1-year limited manufacturer's warranty.
For Bluetooth connectivity issues, please follow the troubleshooting steps below:
-Bring the BLUETOOTH device close to the Bar Speaker.
-Pair the Sound Bar and the BLUETOOTH device again. You may need to cancel the pairing with the Sound Bar using your BLUETOOTH device first.
-Make sure the Sound Bar is not receiving interference from a wireless LAN device, other 2.4 GHz wireless devices, or a microwave oven. If a device that generates electromagnetic radiation is nearby, move the device away from the Sound Bar.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Poor quality for Verbal Audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar even though the Best Buy associate recommended another sound bar. We listened to the Sony in the store. It sounded good playing music so we went with it. After installing it at home, we found the verbal audio was of such poor quality that it was not understandable. I've since replaced it with a Sonos Gen 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FONZ, We regret to hear that you were not able to enjoy our Sony HTS350 soundbar due to poor audio quality and it had to be returned. This is usually not the case for our soundbars nor the experience we want you to have. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar. And if you're looking to upgrade to a more powerful soundbar, I would suggest checking out our newest soundbars on this link: https://electronics.sony.com/tv-video/tv-video-home-theater-sound-bars/c/soundbars
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Nice but expected more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very eager to buy this sound bar but when I got it home I was disappointed. It didn’t really give me the power I expected
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, We value your opinion and we would like to apologize if our product did not meet your expectations. I'd recommend checking this model, HT-Z9F. -Sam
Failed surround sound bass unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is a big let down, blue tooth connection is in and out, never consistent,, very unhappy with it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Olyvertwyst13, we regret to hear you're having an issue with the Bluetooth connection. This is definitely not the experience we want you to have. We'd love to help you troubleshoot the problem and turn this into a pleasant experience.
In the meantime, please follow the steps on page 30 of the manual to help fix the problem.
https://support.am.sony.com/release/Manual_4748757112.pdf
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Didn't like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the system. Too much bass and sound was not clear
No, I would not recommend this to a friendYou can find better elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but for the price I would go with the Vizio 5.1 as this done have a center channel and vocals suffer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ecklipes, Thank you for the feedback on your experience with the HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure you're getting the optimal listening experience, please select the appropriate sound mode setting depending on the source that you're listening to. Thanks for sharing your feedback. -Sam
Sony soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in Sony for this soundbar. You had to hit too many buttons just to hear a good sound. I returned it the next day.
No, I would not recommend this to a friendSubwoofer dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer died after about 18 months. Nothing I can find to fix. No fuses. No burned out components. Just dead. Out of warranty. So $160 dollars in the toilet. In the past, I've purchased Sony for their reliability, but no more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GeneralTSO, We are sorry to hear about the issue you are having with the wireless subwoofer. This is usually not the case for our Sony products nor the experience we want you to have. Let's try to resolve this issue by following the additional troubleshooting steps on the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00223961
If you are unable to resolve your concern, service may be required. Please visit our eService website on the link below for repair options.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Sam
Not reliable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable sound , but very glitchy when it comes to connecting with the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Golbud, While we're glad you like the sound quality, we're sorry to hear you're having some connectivity issues with your TV. Let's try to isolate this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not to crazy about the product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not so good But easy to connect Sound quality not so load It’s good if your in a small room
No, I would not recommend this to a friendPoor bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with the hope of boosting my home theatre but unfortunately, the bass output is too weak, has no peak power info so remains low . Sony needs to address this. I will return to Polk which has a reputation for great soundbars and sub-woofers. It has just been installed and am disappointed will return .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kaibs, We are sorry to hear about the low-bass level output issue you are having. If you still have the unit and need assistance, please follow the steps below to ensure optimal performance with the subwoofer,
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Disappointed...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this hooked up to my TV for five minutes and immediately put it back in the box. I feel like my 50" LG TV speakers were better than this. I returned this and decided to buy a JBL partybox 100 which is phenomenal for an extra $50. I LOVE SONY TV but this speaker system is very underwhelming and muddy sounding die the lack of separate tweeters
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We are sorry to hear that the HT-S350 Soundbar did not meet your expectations and you had to return the unit. We took note of your feedback and this will help improve our product. We hope that you consider Sony in your future purchases. Regards, Carl
Lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had problems with this sound bar since day one. It goes in and out with me having to unplug my tv then turn it back on. Sometimes it works, other times it doesn’t. Now the sound is sputtering! Wish I never bought it. Should have stuck with LG! Never again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HTS350,
Thank you for your review. It is really unfortunate to hear you are encountering an audio issue with your HT-S350. This is definitely not the experience we wanted you to have on our product. We are not sure on what brand/model of TV you have this soundbar connected to. However, you may try following the steps provided on the link below to isolate and fix the problem:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00250249?cpint=spt-bar_triage_00223961_sound-skipping
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support