Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t enjoy the sound quality. No bass and it wasn’t too loud or clear! Z9f was so much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the feedback on your experience with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
- Pros mentioned:Bass, Sound quality
This makes my television so much more enjoyable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that the sound quality is very good. Sony has created a nice quality soundbar that doesn't break the bank. The setup is easy and the wireless capability works flawlessly. Some of these soundbars have very strong sub woofers that overpower the sound. Sony did a great job with providing enough bass to make it noticeable without overpowering the sound quality. The room dynamics are also good. It sounds the best when sitting in front of it, but it isn't bad off to the side either. This is my second soundbar and I am impressed and enjoying it way more than my first one. Sony has once again put out a great product.
I would recommend this to a friend Don't waste your money. Buy another Brand
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with this product. I bought it to replace my Vizio. With my dumb luck, I bought this for Xmas and set it up only a couple weeks ago. It does not work. All the lights are on, but no sound comes out of it. I'm done with anything made by Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bajanboy, We regret to hear that there's no sound coming out from your soundbar. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
You may find the article below helpful in fixing audio related concerns:
https://www.sony.com/electronics/support/articles/00137387
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not what i expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. We watched a few action movies and were not satified with the sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Thank you for the feedback on your experience with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard better, need to turn the volume up much higher.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Heather7, We're sorry to hear about the low volume issue you're having. To ensure optimal listening experience on this soundbar, please try to switch between different pre-programmed sound mode options and enable the Voice mode function. You may refer to this link for more information: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 21). Should you need further assistance, email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam
- Pros mentioned:Easy setup, Sound quality
Excellent Sound,Good Bass, Easy Setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system is so easy to setup - just plug in the power cords for the bar and sub-woofer and plug in the hdmi or optical audio cable. (hdmi cable not included-bad move Sony!) All the controls and adjustments can be made with the remote which is much more convenient than having to download and fiddle with an app every time you want to make any sound adjustments. Good move by Sony to put it all on the remote control. The sound, bass, and power (320 watts total) are excellent for the price point. There's no voice assistant but if you want great sound at a relatively affordable price, you can't beat this 2.1 channel system.
I would recommend this to a friend Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok for whats its worth. I could use a little more bass and adjustment availability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrTB, Thank you for the feedback on your experience with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Thanks for sharing your feedback.
Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to get the Bluetooth pairing mode off ended up returning to store
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Surroundsound, We regret to hear about the Bluetooth pairing issue that you had with the unit and it had to be returned. This is usually not the case for our soundbars nor the experience we want you to have.
If the Sound Bar still does not operate properly, we do recommend performing a factory reset. Press and hold – (volume) and
(power) on the Bar Speaker for
more than 5 seconds.
All indicators on the Bar Speaker
flash 3 times, and the settings
return to their initial status.
Should you need any assistance in the future, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Fir the price is not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the sound you get. You can find better soundbars for less money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danny76,
Thank you for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Very confusing to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to set up. Too many obstacles. I just wanted something to plug in. This is not it!
No, I would not recommend this to a friendGreat clarity but no bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great treble but terrible bass. Even turned all the way up, was barely noticeable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Phil, Thank you for the feedback on your experience with your HTS350 soundbar. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the
the subwoofer may be difficult to hear. Also, try to set the night mode to off. And to ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! Regards, Sam
Sony SA-S350
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Immediately after my 3 month return date the bass speaker started to act up. Inconsistent! Turns on and off as it pleases and sounds muffled at times. Spend the money for a better quality!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar, We're sorry to hear about the issue that you had with the wireless subwoofer. This is usually not the case for our Sony soundbar nor the experience we want you to have. To resolve this issue, please try to perform a factory reset.
REF: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 35)
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sound quality is low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was cheap and mid voice is blury. Not recommended to spend money on this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sahil, Thank you for the feedback on your experience with your HTS350 soundbar. We value your opinion and we would like to apologize if our product did not meet your expectations. For the best bass performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Hope this helps! -Sam
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this sound bar and upgraded to the Sonos Beam.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Tone!
We regret that the soundbar had to be returned. Please be assured we take this very seriously and continuously strive to improve our products.
Erin
Sound quality is good if subwoofer sync properly.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many times woofer goes out of sync with sound bar and only sound plays music.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not loud and there's no base the subwoofer doesn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nogood, Thank you for the feedback on your experience with your HTS350 soundbar. We regret to hear you're having an issue with the sound level of the soundbar and subwoofer. To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
Hope this helps!
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound does not make that much of difference when using this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deal, Thank you for the feedback on your experience with your HTS350. We value your opinion and we would like to apologize if our product did not meet your expectations. To ensure optimal audio performance when listening to TV and movie content, we recommend the Cinema Mode. We recommend Music mode if you are listening to music. Also, set the night mode to off. https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (page 22). Hope this helps! -Sam
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked once and then wouldn't turn on at all and now no sound comes out. I've tried every troubleshooting step they provided and still doesn't work. Gunna have to return it and get a different brand because not worth the frustration. Also just in general, it's really confusing to use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kjames, We regret to hear that your soundbar is no longer turning on. This is usually not the case for our soundbars nor the experience we want you to have.
Your unit comes with a 1-year limited manufacturer's warranty. If you still have the unit and need assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Defective article
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer did not work. Had to be replaced with another visit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We regret to hear that you had an issue with the subwoofer. This is usually not the case for our soundbars nor the experience we want you to have. If you still have the unit and need assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
- Pros mentioned:Bluetooth connectivity, Sound quality
Reliable sound bar & subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this soundbar and wireless subwoofer for over 4 years now and it still works great. Blue-tooth is fast at connecting and music sounds great. We would recommend this set.
I would recommend this to a friend